Had no problem. Good deal on car - received the inspection report as promised which revealed everything that was done to make the vehicle pass inspection and what we need to look out for (brake pads) in the near future. Car in great condition for its age. Wish they would've come down a little more in price, but overall a solid deal for what we bought - a good used car for our college age child. read more

Hi Lo Auto Sales - Used Car Dealers Near Me - Frederick, Maryland

They deserve a zero. Just turned in a vehicle we bought from them and found out there was a major accident on the Carfax report and we thought... how did we miss this and when we went through all the paperwork we realized they printed us the service Carfax report not the full Carfax report and we didn't catch it. DO NOT TRUST THEM! read more

DO NOT purchase a vehicle from these people. A friend of mine purchased a car from them not even a month ago, and the transmission already went up. This is what they do. They fix it long enough to sell it and then you have problems the mechanic they took it to said there was metal in the transmission fluid. This is cruddy and dishonest. They should be and the car is not even five years old. read more

Was just told they are wholesale only and sell only to people who are from out of state. Have money in my pocket and looking to buy a vehicle. Plenty of other places around to look at. read more

Garbage company! Liars and thieves! Bought my 2018 GLA250 2 years ago and they jacked up the purchase price by $2k by telling me that I needed to pay for their 6 month/6k mile warranty which was a lie! Now, I realized the vehicle was likely in an accident when they told me it wasn't! Sales guy was Mike Zapparrelli. I am now considering legal action against these fools read more

A Very Pleasant Experience! Purchasing a car is on the top of my "Things I Hate to Do" list, but the engine in my granddaughter's car went belly-up and she needs a reliable car for transportation. A friend suggested I view the inventory of vehicles posted on the Hi-Lo Auto Sales website. The name means Hi quality Lo prices. I was impressed with the assortment of vehicles on display as well as most of the prices. I completed an on-line form to make an inquiry about one of the vehicles that caught my eye. Shortly after submitting the form, I received a phone call from Ms. Desia Hartwell. Desia works at the Hi-Lo Auto Sales located at 5616 Urbana Pike in Frederick Maryland. Desia was very pleasant and professional. I explained to Desia that I needed a reliable car for my granddaughter as well as the price range I was working within. Desia said she had a couple of vehicles that fit my criteria and emailed me the links to their pictures and descriptions/details. Lo and behold, Desia provided me with information on a late model, low mileage vehicle in almost new condition at very reasonable price! As you may know, due to shortages caused by the pandemic, this is not the best time to purchase a car, however, Desia was able to offer me this vehicle at a very reasonable price! I went to the dealership and met Desia and Mr. Allan Persaud, the Finance Manager. Allan was also pleasant and professional. Allan worked with me to obtain the best interest rate on a loan based on my circumstances. Working with Desia and Allan to buy this car was a very pleasant experience! They both made me feel comfortable and were sincerely concerned that I was satisfied with my buying experience. If you need to buy a car, especially during these days of the vehicle shortage, do yourself a favor and check out the inventory at Hi-Lo Auto Sales. And if you want Top Shelf Customer Friendly Service, ask for Ms. Desia Hartwell. Thanks to Desia, I have removed "purchasing a car" from my "Things I Hate to Do" list! Thanks again Desia and Allan! read more

Buying a car isn't supposed to be this easy, fast and hassle-free! After finding a 2020 Dodge Charger on their website that I was interested in, I reached out and received an immediate reply from Desia (at the Urbana location) that it was still available. I had concerns about the financing terms as I did not seek preapproval from my own bank, but rather got pre-approval through two other lenders who had a more limited inventory. Desia sold me on the security of the 6 month warranty Hi-Lo provides and the fact that her finance department could get it done - guaranteed! I held off the other two dealers, went in at 9AM on a Saturday morning and drove away with the car I wanted - within ONE hour - and with NO MONEY DOWN! This place is legit, as is evidenced by its multiple locations and the fact that, at the location I visited, they THRIVE while being across the street from a big CARMAX dealership! Allan in the Finance department was on top of his game and it was an easy in, easy out transaction. I am 100% satisfied, confident in my low-mileage, one-owner Charger! Don't hesitate to contact Desia and pull the trigger on one of their vehicles! read more

Hi Lo Auto Sales - Used Car Dealers Near Me - Frederick, Maryland

Why are you still in business. Your sales staff not only was unprofessional but lied to us. I was shocked that the staff never once looked at me. Asked for Carfax report and told we don't use it we use the ones banks do. Find a place other than here as they had the car type we wanted but at 20% greater than true car. read more

Hi Lo has been one of the absolute worst car buying experiences I have ever lived through. I felt that I would have some kind of "advantage" to buying here because I had a friend who was in sales who worked there at the time. How wrong my presumption ended up being. I went to the lot having already done research, talked to my internal contact about available cars and essentially came there knowing what I wanted. The sales person I ended up working with was Katie, a young and quite obviously green sales rep. She was basic, not overly friendly, even coming off a tad apathetic like she did not care whether I was content or having a positive experience. As I was about to get in my newly purchased vehicle to drive off, I was unable to start the car with the key fob given to me. With confusion, I went back inside to Craig the general manager and asked for some assistance in starting the car I just bought. Within moments it was concluded that one of the 2 key fobs that come with the car was dead or broken. It simply would not work. Craig assured me all was well- "call us and we will take care of that for you no problem!". I was sure to confirm that it would be at no cost to me- considering I bought the car with the supposition that the key fobs would be in working order. From that first week on, until I gave up contact about 3 months ago (a span of 6 months) I called at first weekly, then as time went on every few weeks, to try and "set an appointment up" with their service center to fix the faulty/broken fob they sold me. The first two or thee months, every call I made was deferred with a "okay great! We will call you back to confirm an appt with our technician Jeff!" and that confirmation call would never come. I would start the next call with "Hey , it's me again! I need Jeff to fix my Fob!" , and that would always be met with a confused, apathetic response of "wow, that's weird. We will do our best to fix that"- and cue the same looping cycle to restart. Once I received this dismissive comeback about 15 times, I finally said "okay, give me Jeff's number. I cannot be told to wait for you to make the appointment for me anymore" to which Hi Lo told me "Jeff is actually a 3rd party contractor! So unfortunately that's not how it happens, we gave your info to Jeff and now you must wait for him to reach out to you". So, after all that time, I finally figured out what was actually going on. Hi Lo didn't feel like it was their job to follow up on this matter- they simply kicked the can out of their yard and exclaimed "not our problem anymore! sorry!". It was then I could tell- Hi Lo was actively avoiding fixing the broken fob they sold me. Within the first month of owning the car, I also experienced a popped tired which was not to the fault of Hi Lo whatsoever, but that experience led me to needing to interact with their service center (TIRE PROS OF FREDERICK). When I went to pick the car up after the tire being changed (it could not be patched so I required a new tire) I was informed by Tire Pros that I would be charged the full cost of the repair, even though I had conversations with Craig the GM of HiLo who had assured me Hi Lo would cover the costs. When I got Craig on the phone , he immediately attempted to renege his initial offer, claiming that the repair ended up being far more costly than he anticipated (he thought he would be covering a $20 patch, not a "new tire"). I called him out in the moment, exasperated that I would be lied to in such a manner, to which Craig easily manipulated into "well, I am going to be the nice guy here and go ahead and pay for it, but that's just because I'm a nice guy! Remember, I don't HAVE to do ANYTHING for you! I am only doing it because I am a nice guy!" the fact that he responded in such an incredibly defensive and awkward manner should've been enough for me to see a Red Flag then and there. A few days later, a random look in my trunk made me realize something- When Tire Pros serviced my car to fix the tire pop, they TOOK THE SPARE OUT OF THE TRUNK AND USED IT AS THE REPLACEMENT. And so, I no longer had a "spare" anymore, and it dawned on me that Craig and Tire Pros completely manipulated me into thinking they were doing me a "favor" by not charging me for a "new tire", when in reality all they did was mount my spare for me. Wow. When I found this out, I called Craig to confront him on the very shady thing I had discovered. This was the first and last time I ever spoke to him on the phone- once I said my peace and shared my opinion that he was intentionally manipulating me due to my perceived ignorance- he absolutely blew up on me. I have NEVER been verbally accosted in such a manner by a business manager. He called me a "dumb bitch", hurled expletives- He even laughed "HA! Good luck trying to return the car back to us- AINT NEVER GONNA HAPPEN! You're screwed! Won't ever happen! Nice try!". To this day I can't believe I was treated like that. You've. Been. WARNED. read more

purchased a vehicle for our daughter on 7/30/24. had Justice for a salesman, after a few minor vehicle issues, which were all resolved, at no cost to us. as we were signing paper work for the purchase, we noticed a discrepancy with the warranty. not only did they make it right, but John (manager) gave us a better warranty than first offered. they seemed well organized, polite, and best of all, professional. It's wonderful to know that they are locally owned business, and worked with us to help us find something in our budget. Never once, did we feel pressure, or forced to make a decision. The paperwork was ready for us ahead time, the car was finished when promised as well. A very good buying experience. read more

It pains me to write this review, but to any potential customers i would say do not buy a vehicle from Hi LO Auto Sales of Frederick. I am retired living on a budget, we contacted Hi LO because they offered delivery and due to Covid19 this was a great option, they delivered the vehicle and we signed the paperwork and was promised a copy of our contract within a week we did not despite several calls, the vehicle we purchased should have never passed Maryland inspection I had to replace rear shocks, brake pads and right rear wheel hub. read more

Go to a dealership!!! These guys are a BIG TIME reminder on why you should never buy a car from a used car lot!!!!!! I will get them on the local government 'off limits' list. They do NO inspecting of the car except the bare minimum Maryland checks. I was duped and sold a car with the damn maintenance warning overdue by 24000 miles, and they convinced me the car was maintained. Three weeks later, I owe 3k for a car that was never maintained!!!! read more

More than satisfied, got a great car for a great price! THANKS JEFF! The manager was really helpful, honest and not pushy at all. Thank u will be back for another car :) read more

Hilo Auto Ellicott City Maryland. My son first auto purchase was such a wonderful, professional, honest, no pressure experience that he will never forget. My experience with Jeff and the other two gentlemen has changed my way of thinking when It comes to purchasing a auto. I will return for future auto purchase and I will recommend to my friends and family to go to HILO ELLICOTT CITY. Thank you Jeff for making my son's day. God Bless Robin Barnhart read more

This dealership is very shady, deceitful and uses high-pressure sales tactics. I found a car I wanted to purchase, negotiated the price Megan and this dealership agreed to specific terms for the purchase. The owner of this dealership, Bo Cavell, called me to specify direction on financing to move forward towards closing this purchase. WRONG ,,,, in next few hours I texted and emailed the dealership and they ignored me the entire time. Instead, they sold this car to someone else the same day because that is just the type of inconsiderate and sneaky dealer Hi Lo Auto Sales is, starting with the owner!! By the way, they never bothered to inform me they had sold this car, I contacted them at the general phone number to find this out myself. Sleazy dealership!! If you want to deal with a group of dishonest and shameful liars, this is the place for you. read more

Got a great car at a fair price. Bo was good to work with, and Rachel made me feel most welcome. Financing was a breeze.

Bought a car last month and the car started to have clicking noises. Took the car to a mechanic, needed a new belt wasn't covered under their "joke" warranty. This place is so shady. Do NOT trust this place! read more

"First time buyers always approved" Yeah, no. I'm a first time buyer, with a full time job, and I wasn't approved. I worked with Jon (who was super pleasant and reassuring the entire time, so yay Jon!), he sold me a car THEY TOOK MY MONEY, I drove it off the lot and had it for like two weeks. Then, I get a call that I have to bring it back and I don't get to keep my car. So, I take it back and they still won't give me back my money. You can't keep the car and the down payment. I'm not out here just giving out free money. So, now I have to call my bank and issue a charge back. Just a nightmare. Also, now I have a bunch of hard hits on my credit report to make it even harder to go somewhere else. Just save your time and money and go elsewhere. read more

AVOID!! BEWARE!!!!!!!!! FRAUDULENT DEALER WHO GETS AWAY WITH IT!! TELL EVERYONE YOU KNOW!!!! You will sign a contract with this dealer that has a binding artribution agreement. This means that if you purchase a vehicle from them, you cannot sue down the road even if you have found yourself in a vehicle that has been in numerous accidents although the dealer showed you a "clean" report with no accidents and advertised as so on the internet and window sticker (this is what happened to me in may 2019) You will have to mediate the siatuation-most likely with someone whom the dealer chooses and has affiliations with- at your cost. The dealer will not speak of this when signing the contract. You give up all your rights to buying a misrepresented vehicle when signing. After doing a ton of research and speaking with numerous attorneys, the MVA investigations unit, insurance, finance company and so on, I have come to the conclusion that if a dealership has this contract, then they are making unethical sales/deals on a regular basis and it doesnt matter what has been shown to you regarding the vehicles condition during your car search because they know they have this contract to cover their awful, disgusting deals afterall. OH!! and that means these unethical dealers dont care about their consumers no matter the circumstances (go figure) Take my situation for instance; 9 months pregnant with a 2 year old by my side while trading in my vehicle for another that I thought would be safer and more reliable for my children. Newer, low miles, CLEAN HISTORY, NO ACCIDENTS as advertised. Bought the vehicle for 16k only to find out 6 months later that it has actually been in 2 accidents and has frame damage...a BENT FRAME... extremely UNSAFE for my children. I have all the evidence to point to misrepresentation of the vehicle and fraud. But I signed my rights away without even knowing it ....SO PLEASE STAY AWAY!!!!! read more

They sold me a lemon with outstanding recalls on the car. After 3 weeks of driving my car it was in the shop. They gave me the run around and finally told me to take it over to their shop tire pro. They "fixed" a sensor that of course my extended warranty didn't cover for it to only break down again 1 month later. Took it back to tire pro who told me it was the fuel pump and the timing chain. My mother in-law told me to take it to the chevy dealership and they found that it was my pistons, rods and the ring around my oil manifold. Luckily they found the outstanding recalls and it got fixed for free. My main problem with Hi-lo was the lack of compassion they had. There was no give a damn because "I drove the car off the lot, it's not their problem". read more

I bought a Volkswagen CC Turbo in December 2017. Had a few issues with it (tire sensor, outside mirror handle now air conditioning). I had an appointment this morning at W. Patrick Street location. My air conditioning unit is not working. Being that I bought the car in December I had no use for the air conditioning. The last several days have been warm so I tried to turn it on. It blows HOT air. I took it in the shop and here is where the nightmare begins. 1. They told me i had to pay a $100.00 diagnostic fee (even under warranty). I have taken my vehicles to numerous mechanics and not once have I had to pay a diagnostic fee. Definately not trustworthy. 2. Then I went to the salesman who sold me my car and asked for relief from paying the diagnostic fee and he said he would talk to his manager. The service adminstrator told me that they would not get rid of the diagnostic fee but they would help with the repair cost of the air conditioning. UMMMMMMM I have a warranty, but wait the air conditioning is not covered under the 6 month / 6,000 mile warranty. SO, needless to say, I would NEVER recommend this Car Dealership or Service Department to anyone, as a matter of fact, I tell everyone not to go to HILO for anything. Sue read more

I received a scratch off card in the mail from Hi Lo. I scratched off only one pair and it indicated I had won an amount of cash. Five thousand dollars. I called to inquire, was told to come on in. There was absolutely nothing on the card indicative of this being conditional. The ** code next to the $5000 prize had no associated description on the document. Anyone could reasonably believe they had won $5000, especially after calling and being told, come on down and collect your prize. I can't help but wonder, will anyone who they victimized like this ever consider buying a car from them? I assure you, I will not! And actually, they deserve a class action lawsuit! read more

I really wish I could give this dealer a 0 stars. The OWNER is very disrespectful. I went in there not even 2 months ago to look at a car and had no problem test driving the car. (I just moved to Maryland and haven't changed my license yet). So I went in today and the owner told me I could not test drive the car because I could drive it back to the state on my license. LIKE YOU'RE KIDDING ME? This place rips people off and the owner told my boyfriend he couldn't test drive the car because he wasn't financing it. Sorry but we are trying to pay cash for the car and just wanted to test drive it before we bought it. So save your time and money! I read all the bad reviews and just thought it was lies so I gave them a chance. But take it from me. Do not go there at all they are a joke. read more

Selling your car? Go to Hi-Lo and save all the shopping around. Sold two to Hi-Lo and got hands down the best price after waisting the whole day getting offers. read more

21 year old Son bought first car which is a 2011 mini cooper and was smoking bad two days after purchase. It was as leaking oil and found the stabilizer bars were on backwards causing a grinding noise they said was probably from brakes which was a lie. How did it pass Maryland inspection? They had car for 3.5 weeks total. It comes back with oil leak. Now we have a 1400 dollar bill and only driven car 16 days in two months. BUYER BEWARE read more

I got a great used car there. The sales man was great to deal with. My only concern is that the price changed on the internet from the time I showed up to sitting down for final deal. Mgr implied it was a price typo. Print out your advertised price before you arrive, so it doesnt go up 2,000 when you start to haggle. Overall I got a great car, good price, great service from the salesman. I would by another used car there again. I have put 20k miles on car in last year and am happy. 2010 Prius (Mt Airy store) read more

I purchased a commuter car from HI LO AUTO SALES. This was by far one of the best dealersships I've been to‼ I consider myself as an experienced buyer which has purchased many Hi end 7 series BMW's and Mercedes from what I considered to be top of the line dealerships. I have not receive the level of customer services that I received by the sales team at Hi Lo. I was in and out of the dealership with with the car in two hours or less. They were very very busy with Auto SALES. I arrived with a pre-approval letter, and they quickly worked out a better deal in minutes and saved me money . I received a much cheaper payment and interest rate than expected. They were very fast and efficient. Words cannot express how happy I am with my purchase. Thank you HI LO, you ROCK read more

Hello Everyone - My wife and I bought a awesome Honda Van from them. The place was very good on customer service and financing! Everything went like clock work out sales me. Was awesome as well. The pricing on the van was reasonable. I would recommend them! Thank you read more

THIS PLACE IS CRUDDY!!!! AVOID...AVOID...AVOID!!! They say they have a 6mo/6,000 mile warranty which is a LIE!!! My son's father looked to buy a car for our son from these people, and it was all negotiated with the manager the day before for a cash deal. The next day all we had to do was bring the cash, but the Finance Manager (Mike Zapparolli) apparently didn't know about the deal and said he couldn't sale the car for that price and wanted us to pay an additional $400 for a headlight, which they had to change anyway to pass MD Inspection. They switch out the 6mo/6000 warranty and swapped it with a 30 day warranty, "AS IS". The car was running great, the mechanic said the car was in great condition, but after signing the papers and while waiting there they did something to the car, drove down the street and the check engine light came on and the car was driving sluggish. They sabotage the car and the car was returned back to them the same day. Mike didn't want to sell the car for the negotiated price because he wasn't involved in the deal. HORRIBLE CUSTOMER SERVICE!! DO NOT BUY FROM THEM. THERE'S A LOT BETTER USED CAR DEALERS AROUND... AVOID..AVOID!!! I dont even want to give them a one star. read more

Went to get my daughter's car appraised and was offered outrageously low offer. Next day decided to take to other guys next door and was offered twice what Hi-LO offered. Have since sold the car. I would not take a second look at them. read more

I purchased a car for the family and about a month later it started with problems it gave all kinds of lights for suspension and air bag problems 2 months later I had to replace the seat belts 6 months later I had to replace the throttle body all this cost me 100 s of extra dollars I hope you see this before you purchase a car there! read more

I have recently purchased a BEAUTIFUL RAV4 from HiLo Auto Sales. I can honestly say as a first time buyer that I am 110% satisfied with my purchase, and overjoyed with the quality, price, professionalism, and overall experience of buying a car form these guys. My salesman Greg was down to earth, friendly and helpful. The atmosphere in the building was light hearted and was geared to have a "customer first attitude." The amount of time I spent in there was not extremely long either, I was in and out within 3 hours. There were no gimmicks and none of the usual unnecessary shenanigans that you would expect to experience form a car dealer. If you are looking to buy a really remarkable used car from a trustworthy dealer I highly recommend looking into HiLo. read more

Complete SCAM. Sold me an overpriced vehicle that had over $3,000 worth of frame repairs required. The check tire pressure was light and the engine was making an irregular sound. When I asked about the sound the engine made, the salesmen told me "oh they all make that sound." Turns out the sound was a $1500 transmission repair that needed to be done. HiLo showed brand new wheels and tires on the online photo, but in person the truck had scraped up stock wheels with used tires. Upon bringing the vehicle to a mechanic, it turns out the truck didn't even have tire pressure sensors in them! They were removed. I could go on and on about the dishonesty regarding their service. If you'd like to know the whole story, message me on here. read more

Went to look at a price for them to purchase my daughters car. We had a SMALL interest in a vehcile on their lot so we asked what the price would be if we traded her vehicle rather than sell it outright. Working with Desia, she began asking questions which sounded like a credit application process. When questioned, she said they need to pull a SOFT credit report to give us a cost. We stirctly told them we were NOT looking to finance with them and didn't want payment amounts, only a total cost needed for financing, APPROXIMATELY. She continued to assure us a soft credit pull was needed. Matt, the Sales Manager confirmed the story. So she gave consent for a soft credit pull. Lo and behold, a HARD pull was made on her report and reduced her score. When I called them, they refused to do anything about it because they had a signed application. The signed application was for a SOFT pull, we consistently told them we did NOT want to finance with them. SCAMMERS - beware of this company. They do not have the best interest of the consumer in mind - only sales. read more

Originally, I was impressed with the place. Took my son there to purchase his first car. Sales and Finance Department treated us well. About 2 and a half weeks later, less than 1000 miles, the problems started. Turns out it needs 1600.00 worth of work on the transmission (valve body), and then it was discovered that the cooling fan was broken, another 300.00. My son was on a tight budget so we didn't buy the 6 month warranty to keep the payments low. Would not expect this with the millage that was on the car. Probably the reason it was traded in. Car was driven normally, he is not hard on cars, nor does he manually run through the gears or drive in a mannor that would have caused this. Now he had to take out a second loan for the repairs. Dealership told us there was nothing they could/would do for us. After checking their reviews on several websites, this is not an unusual situation for them. Hopefully, if you are reading this before you buy from them, you will think twice. Cars look great on the lot. Salespeople seem great, But the owner could care less about you after all is done. BUYER BEWARE! read more