I am so angry and disappointed in my services here. I bought a used vehicle, and within 1 week it…read morewas leaking oil and other fluids. The warranty specifically made sure to state "doesn't cover leaks or engine issues" It's only been a few months, and after it dying on me in over 4 places, getting it into the shop, and spending over 3k trying to fix it, I've been told that this dealership did a quick fix on this leak with sealant to get it sold, and now the engine is contaminated and fixing it isn't worth what the car is. I'm out 10k. I'm frustrated and I'll never buy from here again.

Wonderful buying experience with my daughter. Matt and Vito are great guys and when my daughter had…read morea check engine light come on shortly after buying, they took care of and fixed it with no hassle whatsoever.

We bought a 2017 Chevy Cruze LT from Phil Schmidt. Service was excellent and we got a fair price at…read moreclosing. Phil had the car washed, vacuumed, and ready with the keys in it for us to drive home. He even threw in some oil changes for us and offered us $100 for each referral we bring. Thanks Phil! -JV

Started my car shopping before christmas when my previous car died I inquired about two cars that I…read moreliked and wanted to take them out for a test drive. I went and drove them on a Saturday told Tony I would get back to him sometime during the week about which one I was going to go with. During that time he didn't hassle me(unlike some of the other places I looked) he was very helpful answered any questions I had.Maybe a week or less than that after test driving I purchased my car and since I went through my bank the process was quick and easy.

This is my second car purchase in Frederick [stay away from Hi Lo auto sales!!] So far its been a…read morereally positive experience. I shopped around a little bit and found that SMH worked with me and had a suitable selection. The sales people aren't pushy and they try to help you find the best financing option without running your credit 6 times. [After signing my paperwork they called to let me know they found a better rate and even updated for me!] I test drove a 2013 Hyundai Elantra and as part of our negotiation we requested the breaks needed to be done. [They passed inspection but we still wanted to make sure they were fresh.] They took care of it quickly and painlessly. They are a smaller dealership but you get a lot more in lines of customer service from the smaller guys. I am happy to report that my car came with a great warranty, I left that day with keys and we haven't had any issues with it! They were upfront, helpful and I'm a happy customer. From everyone; -Jim the sales man, to the woman in finance [-gosh I can't remember her name!] to the owner -all around great experience!

Great experience as usual. We have been using their auto repair service for many years now and so…read moredecided to purchase a used replacement vehicle from them. Very helpful in choosing the correct vehicle and very easy to get through the purchasing process. We will be continuing to use their auto repair service and if we need another vehicle they will be our first choice.

This review is for the service branch/dept. Fantastic experience/Excellent service! I purchased a…read morelift kit and running board/steps for my Toyota Tundra. They did an excellent job. Service was excellent. The job took a few days and since I was out of town (nearly 2 hr drive each way), they provided a loaner vehicle at no cost. The price was competitive, and there is a warrantee and 500 mile follow-up service visit also. I will be a repeat customer and I hope they have as much business as they want. Honesty and quality work is so refreshing (I've had the opposite experience and it's not fun!)

They inspected my daughter's boyfriend's car and told him it needed over $7000 in repair work to…read morepass. He took it to another place and it only needed about $50 worth.

I recently purchased my 2002 Jaguar from these fantastic folks. WOW, what a wonderful experience I…read morehad. These folks have the best selection of any used car dealer I had been to in years. After doing my own research on the type of car and pricing Hagerstown Motors had the best prices and gave me the best deal on my trade as well. My new car was priced well below the current market value. The owner and the salesman were two of the most knowledgeable automobile professionals that I have ever had the privilege to meet. Not only do they know the products that they sell, they also know all about the financing available in all sorts of situations. Most of all, "They Are Honest". Rest assured when it's time for my next car or truck I wouldn't think of going to any other dealer then Hagerstown Motors.

I was in for service on my MAZDA, NOT Volkswagon. 2023 CX-5…read more Brandon Martin was my service writer and, as always, he was pleasant and told me exactly how long it would be. I always enjoy working with Brandon - High quality service all the time! I do wish the management would draw a hard line between the Volks/Mazda on their brouchures, etc. They are totally different companys and should be treated as such.

I wish I could give a different review because I went into Sheehy Volkswagen of Hagerstown…read moreexpecting to be treated fairly and have my vehicle situation handled professionally. Unfortunately, my experience was incredibly frustrating and left me feeling completely disregarded as a customer. My 2023 Volkswagen Tiguan ended up being in their shop for approximately six months because of ongoing engine/oil-related issues. The vehicle was already a major inconvenience, but the way the situation was communicated and handled made it even worse. One of my biggest concerns was how I was treated as a woman. There were multiple times when I felt I was being spoken to as though I was incapable of understanding what was happening with my own vehicle or that my concerns were not legitimate. I am not a mechanic, but I am fully capable of understanding basic information about my vehicle, asking questions, noticing when something is wrong, and expecting straightforward answers. The interactions often felt dismissive and condescending, and it happened enough that my husband eventually had to step in and tell them the way I was being spoken to was not okay. I cannot claim to know anyone's intentions, but my experience was that I was treated differently and made to feel unintelligent simply because I was the woman dealing with the vehicle. That should never be necessary. Another major issue was the oil leak. On two separate occasions, I was told the vehicle had been repaired. Yet after being told it was fixed, there was still oil on the ground underneath it, and the vehicle was losing a quart of oil in less than three days. Being told twice that the problem was repaired while still seeing oil underneath the vehicle made it extremely difficult to trust what I was being told. The situation became even more confusing when Volkswagen Customer Care specifically told me not to return the loaner and to continue keeping it while everything was being handled. The dealership later requested the loaner back, leaving me caught between conflicting instructions. I spent hours trying to get answers, including more than six hours on hold with Volkswagen Customer Care. I should not have had to spend that much time chasing information about a situation that should have been handled through clear communication. I understand that mechanical problems happen and that a dealership does not control every part of a manufacturer's warranty or buyback process. My issue is how the situation was communicated and handled. After months of my vehicle being there, I was constantly having to call, wait, send messages, and advocate for myself just to get basic answers. This affected my transportation, finances, lease, and ability to make decisions about my next vehicle. I am leaving this review because I hope management takes situations like this seriously. Customers deserve consistent communication, clear answers, and to be treated with respect, regardless of gender. After everything I experienced, I ultimately took my business elsewhere and went with a different dealership. I can honestly say I have been much happier there. The difference in communication, professionalism, and how I am treated as a customer has been night and day. I wish I had gone somewhere else from the beginning.

Today was the day I have been waiting for, the day I buy one of my dream cars!! Gina was nothing…read moreshort o extraordinarily kind and insightful not to mention patient and calm. With this being the first time EVER I was buying a new car, she took as much time as I needed for me to feel comfortable!! The small talk between made me realize there IS hope for humanity due to her kind and compassionate soul. Everyone that helped me kept things straight forward with me. I never felt like I was getting the wool pulled over my eyes. Everyone gave me their most honest input as to what they thought was best!! I will definitely be recommending not only Sharrett but Gina as well for anyone looking to buy the car they offer!! Thanks again for a moment of a lifetime!!

My wife took here vehicle to isolate an issue with her Yukon and JUST TO LOOK AT IT. Was charged…read moreover $200, in environmental fees and document fees. We will never do business with this dealership.