My wife took here vehicle to isolate an issue with her Yukon and JUST TO LOOK AT IT. Was charged…read moreover $200, in environmental fees and document fees. We will never do business with this dealership.

Awesome service. Haroun helped me out and went above and beyond to make sure I was getting the…read moreappropriate services for my Chevy Colorado. Very clean and comfortable waiting area. Nice clean restrooms. Free refreshments while you wait. Very polite and professional. Highly recommend!

Few weeks ago, I drove ~2 hours to see a 2018 White Subaru Forester with 190,000 to buy for my…read moredaughter. I wasted gas money and a whole Saturday. They were extremely dishonest. What is so surprising is that they are still trying to sell this car and I do not think they have replaced the AC in it. I spoke/wrote three different people (I will refrain from mentioning any names that were involved in this subject) and I truly feel they do not give a damn. Once I stared the car, I turned on the AC and it did not come on at all. I told the salesman that the AC is broken and it is the compressor. They are trying to sell a car without AC and NOT disclosing this defect. I do not know how can you expect anyone to buy a car from a dealership and before driving it out of the parking lot, you expect the buyer to spend ~ $2,000 in repairs. This is beyond disgusting. Once the salesperson had the AC checked, he came back with ~$2,000 written estimates to fix the AC and expected me to agree! The car is advertised as having an "A/C" BUT, it actually does not since it is NOT working at all. It is like selling a car and then telling a customer that if you want tires and steering wheel to go with it, you need to buy them separately. This is not how things work. This is false and misleading advertisement and you should know better. I do not see how did you not know that the AC is not working at all??? You are a car dealership after all and you see/inspect cars all day and every day. Before coming to see the car, I asked ( in writings) two questions: make sure that the AC and the power windows are working properly and I was told that you have the car "fully MD inspected" and this means all in working order, but that is not the case.

No pressure. Questions answered. The only problem was that there didn't seem to be enough…read moreemployees to finalize my deal. But I like Sheehy a lot and I recommend them.

Both purchased my vehicle here and just went in yesterday for service. Got an excellent price on…read morethe vehicle and have been very happy with it. No problems for 4 years now. (It was used 1 year.) Yesterday's service is what most impressed me, though: I've been to 4 Kia dealerships in 4 different states with this vehicle, and this has been hands-down the best. I was served by J.R., who is an excellent communicator and a very patient and kind person. So often at dealerships I feel like the service rep is just spitting jargon at me so I'll worry and spend more money. J.R. did make recommendations for future service, but said nothing is urgent right now so I can go home and decide later if I want to. No pressure. Just informative, clear, and helpful. The only reason I don't give 5 stars is because, over the phone, I was told that my safety recall fix would take 1 hour. When I arrived, I was told it could take up to 3 1/2 hours. That's a pretty big discrepancy, and suggests that the service department isn't communicating well with the ladies who take appointments. In the end, my visit lasted somewhere between 1 and 3 1/2 hours, but I had also added an oil change, a horn check, and a car wash in the meantime, plus J.R. warned me about the possible wait as soon as I arrived. So in the end the wait was understandable; I just think the ladies taking appointments need better information! Will definitely be back here for service in the future. Thank you, J.R., for your wonderful customer care!

ZERO STARS FOR SERVICE!!!! People nice, but I scheduled an appointment for a relay switch that was…read moreshorting out not allowing me to open gas tank....2 Weeks prior to appointment. They took vehicle and changed oils and did an expensive diagnostic test to confirm indeed the relay was shorting out. They did not have said part in facility...so ordered it told me it would be in on a Tuesday, I explained my day off is Fridays, so set appointment for Friday. Showed up for said appointment which was then told I did not have. Now waiting in their lobby for the work to be a fit in. Not only are they OVER Priced, they are inefficient at getting work done in a timely manner! Would not recommend to any one. Oh and they did I not even look at extended warranty!!!!

This review is for the service branch/dept. Fantastic experience/Excellent service! I purchased a…read morelift kit and running board/steps for my Toyota Tundra. They did an excellent job. Service was excellent. The job took a few days and since I was out of town (nearly 2 hr drive each way), they provided a loaner vehicle at no cost. The price was competitive, and there is a warrantee and 500 mile follow-up service visit also. I will be a repeat customer and I hope they have as much business as they want. Honesty and quality work is so refreshing (I've had the opposite experience and it's not fun!)

My experience with Krietz Auto was horrible from the start. I reached out on a truck , it took 2…read moremonths to get this finalized and the truck I originally wanted sold and had to settle for anothe r one. I had to sign for all do prior to getting it transported to me. Upon delivery, the truck was damaged by their transportation company and they did not follow up for anything. I emailed the general manager and also left a voicemail and never heard back. All I got was an automated email from the "general manager " to reach out if I needed anything. Horrible sales experience horrible customer service experience, horrible transportation experience. I reached out for some tire information as I believe 2 tires are to be manufactured defective. The service department was promising as they heard my concern and said they would reach back out but haven't. I have not asked for anything . No deductions for the truck damage , nothing. They don't care enough about you. You are just another paycheck.

Started my car shopping before christmas when my previous car died I inquired about two cars that I…read moreliked and wanted to take them out for a test drive. I went and drove them on a Saturday told Tony I would get back to him sometime during the week about which one I was going to go with. During that time he didn't hassle me(unlike some of the other places I looked) he was very helpful answered any questions I had.Maybe a week or less than that after test driving I purchased my car and since I went through my bank the process was quick and easy.

Bought my car about a year ago have had it in for regular maintenance. Grayson is always very…read morepleasant and respectful. overall great experience with them.

This dealer ship deserves 10 stars Gentleman by the name…read moreAbe who Helped me gave me the best car buying pleasure in my life . You don't buy cars everyday so they way he did for me from A to Z was just perfect . Not mention the actual car was in better condition than the pics and videos . Thanks guys for making everything smooth :)

Hey sold me a car with so many problems. When the car was picked up. The rear tire was almost flat…read more The roof leaked hydraulic fluid all over me and the seats. They showed the car passed inspection. When my wheel expert looked at the tires. Over 14 years old with dry rot on the inside tread of the tires. Should never had passed any inspection in the state of Maryland. These guys are scam artist. Taking them to court. I need all new tires, Mounting fees, balancing and court cost. Tried to offer them a way out. But they refused. Now they will pay the full price! Run from this dealership. Run far! Read their reviews!

I am so angry and disappointed in my services here. I bought a used vehicle, and within 1 week it…read morewas leaking oil and other fluids. The warranty specifically made sure to state "doesn't cover leaks or engine issues" It's only been a few months, and after it dying on me in over 4 places, getting it into the shop, and spending over 3k trying to fix it, I've been told that this dealership did a quick fix on this leak with sealant to get it sold, and now the engine is contaminated and fixing it isn't worth what the car is. I'm out 10k. I'm frustrated and I'll never buy from here again.

Wonderful buying experience with my daughter. Matt and Vito are great guys and when my daughter had…read morea check engine light come on shortly after buying, they took care of and fixed it with no hassle whatsoever.

Everyone at Frederick Subaru was incredibly nice. I can't say enough good things about my sales…read moreperson, Grant Schley. He is a genuinely good guy, and very knowledgeable about all the technology and features on my new Crosstrek. The finance manager, Ed Cubahug, walked me through the financing process, explained everything evey step of the way, and answered all my questions and made sure I understood every aspect of the financing on my new Crosstrek. I was introduced to Michael Lorenzen, Service Advisor, and Tyler Biser, Subaru Technology Specialist. Frederick Subaru does an in-person tech review 30 days after purchase to make sure I'm comfortable with all the features and that I'm not confused by or have any lingering questions about my new vehicle, and Tyler is the person who handles this. I've already made my appointment for this next month. I can't praise everyone involved enough, they were all very friendly, extremely knowledgeable, and great to work with. They treated me like family. The whole purchase was actually, truly enjoyable.

I'm done with Frederick Subaru. I bought my 2016 Outback new from them, and it's been serviced…read moreexclusively there. They've had too many chances to earn my trust, and they spent just shy of 10 years quietly eroding it. My biggest regret is that it took me this long to realize it. On multiple service visits, questions were asked and badly answered, or just left unanswered. At 55K miles, they reported both front wheel bearings needed replacing with no clear explanation why they would fail that early, but I let them do it. Eighteen months later, they flagged the right-front bearing as needing replacing again. When I pointed out they replaced it before, they checked their records, then reported the mechanic found a loose mounting bolt, an easy fix. I had to point out from memory what was in their own records. After a later visit, I found a stray 15mm bolt bouncing around on top of the belly pan causing metallic sounds on bumps. At best, negligence; at worst, there's a crucial missing bolt somewhere that I couldn't find. In ANY case, all I could do was try not to worry. At today's 90K-mile service, they recommended replacing the front brake rotors (@$350) along with the pads. The pads needed changing, but they told me the rotors had no scoring, no warping, and were otherwise confirmed to be in working condition. When I asked why they wanted to replace them, they said, "That's our policy when we change brake pads." The service manager repeated the same thing, adding, "You have to change the rotors when you change the pads", and got defensive when I pressed further. They had no reason, only a revenue policy. Any one of these might be an isolated mistake. Together, they describe a business where quality control and straight answers fall woefully short. I talked to them more than once about my experiences and received "understanding" and assurances that were never realized. In my opinion, Frederick Subaru (Frederick Motors) should not be given your business. They're certainly not getting mine anymore, and I'm embarrassed it took me this long to decide.