Well, where shall I begin. The day of my appt. I called and asked if I could move it up. They said no problem. So I came in at 12pm for my appt. I was told to wait a few minutes, which usually means more than a few minutes. I came in for a silk nail fill (which I was told when I called a few week prior it was $25.00 which was also stated in their brochure I picked up). The owner could tell 15min later that I was getting annoyed since to one doing nails was even close to finishing and has me sit at an empty station. He proceeded to pass the time by talking to me, trust me.. That doesn't work for me since I know all he was doing was stalling. I asked him how much longer was the wait. He proceeded to tell me that someone had come in for a pedicure and ended up bringing two friends and they wanted the nails done too. Otherwise, they would have been on time. First of all, I had an appt and they should have made the person that didn't wait for another girl so I could be seen on time.
So then the owner calls a girl over who clearing didn't know how to prep nails for a fill. She kept filing down my nails so much that I had to tell her to STOP! At least 3 times. Then she got up and whispered something to the other owner who was going to do my nails at some point.
The other owner came back to pass the time. I told him I stopped going to a salon where they were always late sometimes by 30mins and I was that owners 1st appt of the day. And didn't appreciate my first experience here to be what it has been so far.
He assured me that his wife(the other owner, the one would be doing my nails) was in the top 3 best silk nail people in the Bay Area, that she does special techniques when doing silk nail fills.
Finally at 12:40 (mind you 40mins after my scheduled time) I was finally called over. I couldn't wait to see what the special technique by one of the top 3 nail people in the Bay Area. The technique was not special, but has been done for my fills before by other nail salons. So nothing new there. Then I had to keep telling her to glue the silk down better because it was sticking up. You can see the unevenness of the nails where when she filed the silk it came off because it wasn't glued down that good.
I can't get acrylic or gel nails because I am allergic to the chemicals and bonders. Vy, I believer her name was put some type of binder on, she said to help the silk stick to the glue, which made no sense to me. I told her I was allergic and she said it wouldn't bother me. Well, it fell like it bothered me a bit. Hopefully later on down the line my nails don't lift from my nail bed which is one of my allergic reactions.
So it came time to pay, of course she didn't offer any discounts for waiting such a long time(which they never do), but instead she said it was $30.00 for the fill. I said that I was told it was $30.00 and that's what was printed I their brochure. So she said the price went up. Wow up from two weeks prior. So she decided to charge me $25.00 instead. Gee thanks.
Needless to say, she does not do the best silk nail fills in the Bay Area. And for striving for the best customer service her husband told me, then why was I stuck waiting for 40mins to get my nails done.
Won't be going back there. read more