We go to Zettlers because it's local. We are frequent customers. I'm working on a project and I…read moreneeded a can of white spray paint. I sent my husband the twenty minute drive down to zettlers and he purchased a can of DoIt spray paint. The can would not spray no matter what we did to try to find a resolution. So I sent my husband back today to exchange it for another can and the manager (Jordan) refused. He fiddled with it for a few minutes and was able to get it to spray. My husband understanding how important this project was for me to get it finished today, went ahead and purchased another can of paint ($17) because he knew if he came home and I couldn't use the original can of paint I was going to be upset. So when my husband got home and explained the situation I was dumbfounded. I called the store and talked to Jordan who again refused to exchange the can of paint. He basically said there's no way he could resell it so he wasn't taking the loss. He ssmaid he was able to get the can working. I tried to use the can and it took everything i had to make our spray. He also told me that the owner Mike would tell me the same thing and that the owner would also not exchange the can of paint. Now I know from experience working in customer service that the last thing a manager should do when you have an upset customer is to tell the customer that the owner would not do anything different. The last thing a manager should do is to not find a resolution for the customer. A simple exchange was all we wanted. Instead we are out over 2 hours plus the$5 can of paint that basically went in the trash and the additional $17 we spent for a working can of paint. Beyond disappointed. The teenagers that work at this store always treat is with respect, Jordan could take some lessons.

Customers, watch prices as they appear at checkout - OR - check your receipt carefully before…read moreleaving the store. Yesterday afternoon I purchased $145.+ of merchandise that included two "Yeti" brand, insulated metal cups marked as $21. each. This price was less than I had seen elsewhere. When I arrived home two hours later, I noticed the receipt reflected I had been charged $25. for each cup. I called the store and spoke to (I believe) the same employee that had checked me out. They confirmed the $21. displayed price. Today I drove back to Powell to clear this up before it became dated. The clerk and manager became involved, explaining the displayed price was incorrect. I didn't expect to get a free cup, or anything. Given I called a couple hours after the purchase to confirm the displayed price, drove back to Powell this afternoon to be told, "That shouldn't have happened," no apology, no offer to get one cup at the displayed price of $21, and pay $25 for the other...nothing. It's not that I couldn't afford to pay the additional $8., it was the lack of consideration for the effort, time and distance that irritated me. I returned both items and will get them somewhere else for $25., or more. I've been shopping at Zettler Hardware for four years. Prices are generally higher, but I feel it's worth it because of (usually) better customer service. Zettler, you can do better.

This is a paint store that sells Benjamin Moore paints. I've been here a few times and the staff…read moremembers are quite knowledgeable. They were quite patient in answering several questions I had regarding ideas for the exterior painting of the house.

From the owner: Premium Interior and Exterior Paints, Paint Suppliesread more

We received excellent service at this store three times in the last few days. Each visit, we…read moreencountered knowledgable, friendly staff and received prompt service. I was particularly impressed by the young woman working behind the counter on two of our three visits - she gave us very useful advice as we made our selections.

Great customer service helped me carry out the paint to the car. Very much appreciated.read more

I am writing this email to express my deepest disappointment in Sherman-Williams. My name is Shay…read moreAbusido and I am the co-owner of Columbus Luxury Remodeling LLC. On Saturday February 3rd of 2024 I sent in one of my contractors to the Sawmill, Ohio location and he purchased $461 of primer and paint. He was given the wrong color and returned to the store to fix this issue. The clerk said it wasn't her fault, that the Sherman-Williams catalog is wrong and she refused to correct the problem. He was told he needed to leave or else the police would be called because he demanded she fix her mistake. The clerk then proceeded to say she felt uncomfortable and since there wasn't a manager on duty she would not do anything. Unbelievable! My contractor left the primer and color inside the store, went out to his car and called me. I proceeded to call the police myself. When the police arrived, the employee continued to blame the machine and said she wasn't authorized to fix the color or refund the product. She admitted to giving the contractor the wrong color but refused to fix the issue. For many years I have been sending my contractors and sub contractors to Sherman-Williams for all our paint needs. My company, my contractors and sub contractors are all extremely disappointed at the way this was handled. There is no excuse for this kind of outrageous treatment of a paying customer. I demand a refund and an explanation! Something must be done to resolve this issue and to make sure it doesn't happening to anyone else. I can be reached at columbusluxuryremodeling@gmail.com or by cell phone at 614-323-4115. The clerks name was Amanda, transaction #8435-7 with an exact total of $461.14.

This location mixes colors wrong all the time. It's happened to me on at least 3 occasions here. I…read moredon't know if their computer malfunctions or what, but avoid this location. Stick to the SW on Hospital Drive.

Out of stock for what I was looking for. Was the closest place. Still lots of other items. Can't…read morecomplain too much. Had to find someone to help me look for an item and the guy was helpful and friendly.

If you're looking for personal and knowledgeable service, this store is for you. Also great when…read moreyou need to pick up a single item and don't want to traipse through a big box store.

I have been a loyal customer at this Sherwin Williams store for over 10 years. The grade of paint…read moreat sherwin Williams is a higher quality than what you find at typical home improvement stores. The staff is always helpful in finding the correct finish for the area being painted. The selection can't be beat, they even have some specialty finished paints. The paints can be a little pricier than average; however, when they have their 30% and 40% percent off sales you can stock up and return any untinted cans of paint. Sherwin Williams is my only store for paint because of the quality of paint and service.

What a great staff and that local feel! We've painted every square inch of our home with paint…read morefrom this location. Every visit has been successful whether buying supplies or paint. They are willing to answer questions and help get the right paint. The pricing, especially with coupons are on par or better than anywhere else. They also keep records of all your paint purchases and can help figure out paint you need to rebuy! Thank you!

For all your painting needs call Karrigan Painting over 60 years expericence. Family owned and…read moreoperated. Where your treated with honesty and respect. One call all it takes to get it done right. No job to big or to small.

From the owner: Kerrigan Painting has been serving central Ohio for over 60 years. We specialize in Exterior…read morePainting, Barns, Metal Roofs, Commercial Painting, and Interior Painting. Whether you need your house, business, or barn painted, we do it all. We take pride in every job that we do and make sure that it's done right the first time. Call us today for an estimate!

Always end up here for buying yarn, colors, frames etc. good collection. Checkout lines are gamble…read more There were lots of customers. One customer had issues with credit card. Line was backed up and sales person was chatting with other agent. He seems to be least bothered about customer services. Prices are good.

I am sooooooo disappointed at this store. They didn't have three things that I need for a project…read more And to add insult to injury they changed their sale prices from 40% to 30% off. This really sucks.

Very Good, love shopping at Menards! People are helpful and courteous…read more When you walk in the atmosphere is always nice! Menards has such a wide variety of products and really great prices! It's a great place if you need Home improvement supplies, patio, garden, paint, carpet remnants, tools, cleaning supplies, some groceries and so much more! I could spend hours shopping at Menards!

This place is a great place to come if your looking for stuff for the house. Alot of different…read moreitems and manufacturers to choose from. They don't have much food but still enough to get the job done. With us being from Arozona this was our first time being in one and it did not disappoint. We always to to plan some time on the weekend to stop by, stroll around and hang out in the comfortable chairs they have.

I thought the store was clean and well-arranged. This was my first visit to any At Home store, and…read moreI have a few observations and suggestions. First, the checkout process was arduous. The one line winds you around and around until you stop at a place where you wait for one of the cashiers to call out that you are next. True, TJMaxx has a similar line, but at least they have an indicator that tells you which cashier you can go to. Depending on how busy the store is, you could be in the checkout line longer than the time you spent actually shopping.

Multiple issues with this past visit. Let's start from the…read morebeginning, where I found a dining room table that I was interested in purchasing, as a looked for an associate there is one right next to me with a scanner so I took over the information for her to scan to tell me where on the shelves I could find the item boxed up. She pointed out that the display table was the only one remaining. As I noticed a huge scratch crossed it I ask if there was a discount due to it being damaged. She informed me I needed to load the dining room table up, and take it to the front desk to ask them?!?! Are we serious? Therefore thanked her for her time and just walked away. Then through the huge store I encountered several other employees completely ignoring me, there was zero eye contact, or even a grin. Seems that the employees there are extremely miserable. What's up for the gentleman at the register which was very cheery, however, he didn't wrap my breakables OR offer me a bag for my items??? Oh, and the restrooms!!!! I noticed a large drip of menstrual blood right in front of the toilet.... And while washing my hands, I looked at the filth splattered up and down the walls, the baseboards were completely coated in filth! Just absolutely disgusting. Walmart's bathrooms were even cleaner than this. lol I recall years back visiting the Hilliard location when it first opened and they seemed to have higher quality items than they do now. Most everything in the store is cheap. China made junk at an elevated price. I'm sticking with HomeGoods, Marshalls, and TJ Maxx. And lastly, the parking lot.... I almost didn't even go into the store because they had several large shopping carts being swept around the parking lot with the high winds. Nobody wants their cars damaged. Bottom line, rude, unhelpful employees, high prices for low quality items, filthy disgusting restrooms.