I am writing this email to express my deepest disappointment in Sherman-Williams. My name is Shay…read moreAbusido and I am the co-owner of Columbus Luxury Remodeling LLC. On Saturday February 3rd of 2024 I sent in one of my contractors to the Sawmill, Ohio location and he purchased $461 of primer and paint. He was given the wrong color and returned to the store to fix this issue. The clerk said it wasn't her fault, that the Sherman-Williams catalog is wrong and she refused to correct the problem. He was told he needed to leave or else the police would be called because he demanded she fix her mistake. The clerk then proceeded to say she felt uncomfortable and since there wasn't a manager on duty she would not do anything. Unbelievable! My contractor left the primer and color inside the store, went out to his car and called me. I proceeded to call the police myself. When the police arrived, the employee continued to blame the machine and said she wasn't authorized to fix the color or refund the product. She admitted to giving the contractor the wrong color but refused to fix the issue. For many years I have been sending my contractors and sub contractors to Sherman-Williams for all our paint needs. My company, my contractors and sub contractors are all extremely disappointed at the way this was handled. There is no excuse for this kind of outrageous treatment of a paying customer. I demand a refund and an explanation! Something must be done to resolve this issue and to make sure it doesn't happening to anyone else. I can be reached at columbusluxuryremodeling@gmail.com or by cell phone at 614-323-4115. The clerks name was Amanda, transaction #8435-7 with an exact total of $461.14.

This location mixes colors wrong all the time. It's happened to me on at least 3 occasions here. I…read moredon't know if their computer malfunctions or what, but avoid this location. Stick to the SW on Hospital Drive.

10/10 recommended. Helped prevent me from making a very bad bathroom painting decision. Great…read morehours too, open early on Saturday just in case you need them in an emergency.

I use the Blacklick Store and they are great. Always ready to help me with any questions I may have…read moreabout their paint. They also make suggestions if you need. They are quick to get you in and out the door. They have great prices for the products that they sell. Very friendly too!

This is a great store. The staff was friendly and professional. They are very knowledgeable. Bob…read morehelped me choose the correct product (to undo a botched countertop paint job). He, also, walked me through the process. My countertop looks fantastic

This is kind of a painters heaven. Its a huge store, and its completely dedicated to paint. They…read morehave every kind of paint, every supply possible to need, every color imaginable, ever texture. It will overstimulate the paint part of your brain. The store is bright, clean, and well run. The people are nice and chat while prepping things. It's one of the best places i've found for buying large scale brushes that are of high enough quality that bristles don't escape in to your wet paint. I suggest, if you're working on a project, that you pop in here before you go somewhere like lowes. Its slightly more expensive, but you're getting more bang for your buck.

Nice guys! Did you know that if you buy 5 items you get 10% off? I didn't either! Good business…read morestrategy for a home improvement store, don't you think? I needed some glossy, black spray paint for my 'looks like new' kitchen table and chairs. I walked down to Sherwin Williams on 5th Ave. and bought what they had-some cheap-o brand of paint. Whatever, it was on sale and I didn't know any better. As it turned out, the cheap-o brand (I honestly don't remember the brand) had a pretty poor spray nozzle. I returned the unused bottles and purchase 5 new ones. They were about a dollar more each, but worth it. One this return trip I decided that it was time to paint my office. I didn't matter what color, just something different. In the back, right corner of the store, there are cans of returned paint. Quarts and Gallons are priced at $5 and $10 respectively. I grabbed a boring gray one, that I new I could easily accent with some randoms I had a home. That, by the way, is my little secret shared with you. Bargain paint for $10! Wouldn't hurt to see what they have.

Talk about great service. The staff here will go above and beyond to make their customer happy…read more Highly recommend this place if you're looking for the best quality paint!

I am so happy this Sherwin-Williams opened right by my home! We have no paint store besides big box…read morestores. I really like the colors that Sherwin offers . I really do not enjoy painting or picking out colors but that is pretty funny if you think about it?! I should be grateful for a space to decorate! I think the people are really nice there and super helpful . I had no idea which "gray" I wanted and she helped me so much . HIGHLY recommend and highly recommend the colors "sea salt and reflection"

Cody the Market Manager was SO helpful. Not sure how he manages to multitask so well. Despite the…read moremany things swirling around him he was so focused on making sure I got what I needed. Even called two other stores to track down what I needed. Cannot recommend enough! It is expensive but quality and they're so nice.

They are friendly, efficient and excellent at matching colors. I brought a very small chip and the…read moretester they made was perfect.

The bald guy (Will?) is very knowledgeable and very helpful. Top quality paint, covers 10x better…read morethan any big box store. I will always support local family owned business whenever possible and I was very pleased!

I had an automotive paint project I needed help with. Sherwin-williams made up the matching paint…read morecolor and helped me select the proper primers for the different materials and the clearcoar. I have great confidence that this project will turn out beautifully.

I hired someone to paint my living room and I offered to pick up the paint. He told me he had a…read morediscount at SW so I made my first visit to this location, which is super close to home. A female associate was working the counter, and I told her what I needed. She was very efficient by typing in my order and the painter's info. I had a paint swatch from Lowe's and she told me they had that color in their system, easily matched. Within 10 minutes, I was out the door. She had my 4 gallons in a box ready to go. Another customer behind me even offered to carry my purchase out to my car for me. Excellent service!