There are signs posted throughout the store regarding items that are on sale that do not scan properly. Upon further review after purchasing the Libman items they left an expired sign up. I spoke with the manager Jeff Lynn and he refused to honor the price and give me the refund required. This has multiple times at this location and they are attempting to overcharge customers on an ongoing basis. Make sure to check your receipts as they are operating under an illegal bait under the Ohio Consumer Sales Practices Act. I have filed a complaint with the state and county. read more

Schreiner Ace Hardware - Bait and switch pricing. - Hardware Stores Near Me - Columbus, Ohio

We needed a house key copied and they were super fast and friendly. I would drive across the city to shop here.

I always appreciate that everyone is so kind and helpful at this store. I have gone to get copies of keys, batteries, garden supplies, and general hardware. I went today, and they asked if I needed any help. I was checking out their garden stuff and said no, and they just said if you change your mind, let me know. Simple, yet nice. There was a bit of a line, but it went by really quick, and I found some flower seeds I wanted to plant while waiting. read more

Schreiner Ace Hardware - They have some garden items - Hardware Stores Near Me - Columbus, Ohio

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I always get fantastic service at any ace Hardware I go to. However, this location on fifth Avenue went above and beyond. I bought Venetian plaster from Ace Hardware online and was having problems getting it tinted. I went in there and the team went way out of their way to help me get it tinted the right way. They were all extremely helpful. Great job, especially Jacob read more

"Ace is the place with the helpful hardware folks..." is not just a cheesy slogan for this little hardware store. In the case of this location, it's the truth. I've driven by this Ace on many occasions, but it wasn't until recently that I actually took the time to swing through. The larger hardware stores like Home Depot and Lowe's are all out in the suburbs of Columbus and I wasn't looking to make a 20-minute drive for a few little things. I arrived to find a small and very full parking lot. I was lucky to find one spot open and made my way inside. It was a busy day, but I was still greeted by the staff a few times. I did ask where I could find what I was looking for and a young gentleman was happy to point me in the right direction. I grabbed what I needed and headed to cash out. There was a tiny wait, but the staff was quick to notice and another cashier made her way over. I'm so glad I took the time to stop here instead driving out of the neighborhood. I'll be sure to visit again whenever I'm in a need of a few knick knacks. While the prices seemed a bit higher than normal, this was definitely an instance where I didn't mind spending the few extra dimes in replace of car time. read more

I wish I could put a zero star. I recently stopped at this store to replace a heating lamp. I walked in with my dog because they have always been dog friendly. I also like to support local merchants. As I walked into and past the register area the cashier asked me to put my back pack behind the counter. I use a small back pack for ease of navigation with pup. I have never been asked by anyone here to hold it while I shopped. I felt that he suspected me and embarrassed me in front of shoppers and staff. I'm a 67 y.o. grandmother and I was dressed appropriately. I asked if he thought I was a thief. He said no, just go ahead. At this point I was aggravated and humiliated. I am disappointed that this is how I was treated after always getting exceptional service here. I will not return but go instead to the big box stores. Just sad. read more

I'm not sure if you understand that there are several Schreiner Ace Hardwares in Columbus. This is very very specific to the Schreiner Ace Hardware on 5th Avenue between Olentangy and Grandview Avenues. I committed myself years ago to supporting local business as opposed to those great big makeup box stores. There are times that I will find myself needing to go to a megabox store yes definitely. However, to find a small personalized company where I matter and they will work with me to benefit me it's all good. So after several years using Schreiner Ace Hardware on 5th Avenue I believe it's time for me to brag about them. A. The store is always always always extremely well-stocked, clean, organized and labeled so that you really don't stumble or struggle with meeting the needs that you have when you walked through the front door. B. Jeff, the general manager, amazes me at how he must control his labor hours. He has committed staff that know exactly what they're doing, how to ask you the questions that need asked so that you walk away with everything that you need. they're always correct and right on. How do these people get trained and where does he find these people. Men and women that are so gifted within that store? C. Schreiner Ace Hardware in Grandview offers little things that you may not have known. They will repair all of those window screens door screens that you have laying around that need repaired. They have so much knowledge of individuals that are skilled if you need to contact someone for services or to give estimates they know who and they approve who's cards go on the keyboard in the back of the store. D. Tool rental.. they have an entire area that is committed to Big major Tool Rental pieces and major large equipment purchases. E. Do you need special orders they'll do it! Don't hesitate to ask questions or even if your vague they will help you understand what's going on. Go in talk to the folks and walk around and you'll see how you should be treated. I'm a committed customer and I drive a distance to get to this particular SCHREINER ACE. read more

We use Shriner Ace in Grandview a lot, unlike the bigger box stores there is always someone to help and I am in and out quickly. About a year ago we bought a Korky toilet valve replacement at this store and it recently would not stop the toilet from running. We contacted the company and Maribel from Korky sent us very helpful emails to diagnose the problem and a replacement part that fixed it. I just want to give a shout out to both companies for making home repairs much less hassle. Good going to both! Thanks! read more

I know I can visit this Ace for any of my hardware needs. The staff are always super friendly and willing to help you. I always feel comfortable asking questions, and they help you get what you need without trying to make you overspend. Definitely recommend this shop. read more

If you like supporting neighborhood businesses, this is a great place to live out that philosophy. With a building for traditional hardware sales and a building for small engine repair/larger equipment, the only problem you'll find here is parking, as the lot is limited in size. Knowledgable employees will guide you through this place which is crammed full of old school hardware items. I found, in stock, a metal pipe I needed for an emergency plumbing repair that had not been at the other big box stores. I think this pipe will be in my home for 20+ years like the one it replaced. Nice! Get keys made, eat free popcorn, and shop knowing they'll be there to help. And get on their ace hardware barcode plan, as it ends up mailing you useful coupons. Is this place a bit pricier than the big boys? Yes, but you'll save your soul. That's what hardware stores are all about. read more

An entire gallon of paint spilled in the back of my minivan and Schreiner Ace Hardware on 5th did not care to remedy the situation properly. I was treated with cold customer service, despite my family frequently shopping there. When I was purchasing the 3 gallons of paint, the associate informed me he was new.  I am convinced he did not secure that one gallon properly. They said there is video of the paint area; I replied I would love to see it but they refused to show me. The store manager, Jeff, he did not want to get the owner, Bob, involved. Jeff initially wanted to lend me a carpet cleaner and have me clean it myself but then he learned it would ruin his equipment so then he called the owner. After talking to Bob, the recommendation was to get it detailed as soon as possible and discuss reimbursement after. Thankfully, MAG detailers worked a miracle. Bob, the owner of ACE Schirner Hardware, refused to reimburse me for the nonimal detailing bill so they lost a good customer for life. Mistakes happen and they should have fixed it. read more

Typical Ace: decent selection, somewhat high prices. They didn't have what I needed, but at least I got some good ideas for the project. Surprisingly for an Ace, no one offered to help. Not that I needed it, just unusual. read more

I've been stopping back here for the last two weeks while I work on replacing an old window in our house, and the employees here have been super helpful. I brought in the window and everything, and they were able to give me advice on fixing it. Well, I was having some issues, since it was an old wood window, and it turns out that they can repair and install the pane for only $10, and the glass itself only costs $13.99. What a deal! I've been here several times before, and their prices are great compared to other shops in the area. They also have a pretty large service center to have mowers, tractors, etc. repaired. The parking lot is pretty tiny, and it can turn into a mess if there's a lot of people there. I don't suggest going on Sunday afternoons when I was there, since it was super busy, especially if it's nice out. Every other day I went was fine. As far as hardware stores go, I highly recommend this Ace. read more

The perfect neighborhood alternative to Lowes or Home Depot! They have a decent selection of home improvement needs and a more diverse selection than the larger box stores with more variety in product selection and options that you won't find at Lowes and Home Depot. What sets them apart is service. They have excellent customer service. You never have to search or ring for someone to help you while waiting helplessly at an empty desk. They seem to have a sixth sense that you need help and rescue you before you even need to ask. I highly recommend this Ace to everyone in the Grandview/Arlington/Campus area. I think that their prices may be a smidgen higher, but it's worth it for the improved shopping experience! FYI: They do not accept AMEX. read more

Earlier this week, brand new to Columbus, I paid a visit to this location because I needed a three-way light bulb for a newly-purchased lamp. I arrived with my father shortly after the store opened for the day. I tend to be a quick shopper, so I appreciated the sales associate who helped me find exactly what I was looking for right away. Very friendly, no attempts to sell me things I didn't want and no wasting of my time. I appreciate that from a business, and I will return to this store the next time I need to make a purchase. read more

The first time I walked in, I was thrown by the eager to help staff. Actually, I was kinda put off. I think that's more on me than them. You see, I've become accustomed having to hunt down the staff in stores when I need help. They aren't just waiting there and wanting to help you. It's become commonplace for me to hunt for what I want. People don't go out of there way to offer help anymore... unless you are at this Ace. Now that I've been in several times (oh the joys of living in one of Grandviews old townhouses) and gotten over my initial shock at the polite, eager to help staff, I love it. Need hard wall hangers? They'll show you exactly where they are. Trying to find the best paint option to touch up the bathroom? Here it is! Figuring out what the best putty to repair traditional plaster walls? They'll point you there too. Makes my trips to the hardware store soooo much faster than they ever used to be. read more

I think most of these ACE Hardware stores are similar. This one's especially good. There's always someone there to help you find that odd bolt or hinge. But, they don't pounce on you if you want to browse. Very friendly and unusually competent staff. It easily became my hardware of choice between two equidistant H'ware stores here in Grandview (has more stuff, more consistently than the one on Goodale. read more

Great hardware store. The location is wonderful, conveniently located in an area where it would take much longer to get to another store of its type. The staff is friendly and attentive. They have a wide range of products that cover a lot of needs, so it is an easy stop to make a large purchase, or just to grab that one last item you needed for a project that was forgotten. read more

Don't go here for black iron pipe Steve is the only one that knows how to run the machine and he would rather make deliveries then do his job Either they need to train someone else to cut and thread pipe or drive a truck cause right now all they do is eat popcorn and lose sales I was standing there waiting to get 1 piece of pipe cut with over 200$ worth of shark bite fittings in hand and Steve decides it would be a good time to take off I'll take my business to gooddale hardware they are quicker more professional and cheaper read more

Just a short review just to let people know this place exists. Perfect location for me. Picked up some picture frame hanging stuffs and some white paint (don't you hate it when you have to buy touch-up paint after your other paint bled through the painter's tape?). The folks here were helpful and the store is pretty much what you'd expect from an Ace! read more

Helpful place, good for nuts bolts and screws Ace does a great job at services its customers. As soon as I come in I am always greeted, most times someone is there asking what i'm looking for to tell me the proper aisle to go to. The stores are small, they don't have as much stuff as Lowes or Home Depot. But it is great for hardware and products you need a specific amount of like nuts, bolts, and specialty screws. read more

I've been a customer of this store for 13 years since I moved into the German Village area. While its great to have a local hardware store, the prices have become so outrageous I can no longer afford to shop here. For example, the same size bag of pet-friendly ice melt that I just purchased there today for $27.99 costs only $9.99 at a competitor about a mile down the road. I can understand a slightly higher price and would consider that worth the convenience factor but almost triple the price is blatant price-gouging. I no longer consider myself a customer of Schreiner Ace Hardware. read more

My experience would've been perfect.. the store had everything I needed. However the employees were rude and very vulgar. Customers were walking in and the employees were talking about what customers they would bang and what not.. pretty inappropriate and made me feel very uncomfortable.. read more

With a "We Love Yelp" sticker on the door, you expect more. No exception from Schreiner. Immedately greeted by a nice woman, she asked what I needed. A key. No need to take it off the ring, she says. She told me there's a 100% money back guarantee if it doesn't work, and thanked me for my business. A level of service you just don't get from places like Menards and Lowes. read more

I went to there today and want to buy some screws for the plate on my car. However, my old screw just got struck on there so that I ask for the help. A employee named Ryan help me. Very friendly and patiently. Definitely will go there again. read more

The staff is very helpful on the phone and in person. I located what I needed and found some other useful things on my way to the register.

We recently bought a house in Grandview and stopped in to the Ace Store. My husband thinks he can fix anything only to find out it cost us double to re-fix his mess. We went into the Tool Rental side of the store and was met by Steve. He was SO informative and helped us save a ton of money and shared some great ideas. We have rented a couple tools from him and He sold us a new Leaf Blower. Now my Husband has a new best friend @ Ace. Great place to shop highly recommend dooing buisness there to anyone in Columbus!!! Thank You M.R. read more

Horrible store. I waited for over 10 mins so they could find prices to a few items that I had in my cart. With 20 salesmen working the floor you would think they would have had me out of there in mins. Instead they let a few people go in front of me instead. Poor customer service & sales experience. read more

Neighborhood hardware store that is well stocked. They also have a great staff who are very helpful- whether it is my handy husband who has a complicated challenge about which he is seeking suggestions (he also enjoys the bags of fresh popcorn they hand out) or me (and they don't make me feel silly asking). They also have propane and an extensive rental and service department. read more

For as small of a store as this is, I was blown away! I went to both Home Depot and Lowe's to get a garage key made and they said they couldn't. ACE was able to do the key within a couple minutes! The staff has been extremely helpful every time I have been in the store trying to pick up items for fixes I wasn't too sure how to perform. And...they have free popcorn! read more

Kind of small but I don't have big need so it could be an issue for more serious hardware guys. I always find what I am looking for and there are plenty of people to help. In an adjacent building in the same small parking lot they have a service and rental center. I have not used this but it seems like it would be helpful. read more

When you don't need the selection of a big box store, this place offers great customer service you won't find anywhere else.

love the small mom and pop feel. Everyone time I go there someone addresses me immediately and helps me find whatever I am looking furnace filters are cheaper than Target...and I had two different set of keys made dirt cheap...and lastly my boyfriend even took our WHOLE toilet there and they helped him figure out what the issue was...You cant get customer service and knowledge like this anywhere else. read more

Very helpful staff. Glad that Grandview got this. Parking lot is pretty small.

I've just moved again, and this hardware store continues to impress me with their great service. So far, I've had to bother them for: a bathroom sink adapter for my portable washing machine, bed slats (custom cut to my specifications) for a full bed frame since the box spring wouldn't fit up the stairway, mosquito netting for my windows, and any number of odds and ends. read more

Have only been here twice in a year but both times staff has been very helpful. It's small-ish but a great neighborhood hardware store.

The is the quintessential hardware store. Where the big guys decided to extend their selections to include carpet, appliances of every type and lost personalization in the process; the Ace (in my opinion) stuck what makes a neighborhood hardware invaluable: - As another reviewer mentioned; SERVICE EXCELLENCE/TRUE CUSTOMER CARE. The staff are right with you just after you come thru the door and if you list verbally your item needed they will very specifically direct you to the isle number and location. The also ask if you need help (and can tell when I need so follow me) based upon the look on my face. They always ask if you need help, but don't be afraid to say "yes". It is not a sales push. If you say you need it, they will ask you "what is the problem" and if the greeter doesn't have expertise in that area that staff member the right person to consult with you. Everyone has an small microphone/intercom that is connected to all the other staff and he asks if the person with the highest credentials in giving you a solution to come to to the isle you are directed to. They provide you with EXPERT advice and don't oversell. Even though you may be paying a premium over the big guy price, it is definitely worth it. You will not find someone at the chains that has an attention to service and a knowledge base to make sure you make the correct and so if you can end going to see them over and over. - The second value proposition is a "tailor-made custom" QUALITY experience where "customer experience orientation" is full-on. I like it to buying by high end German cars. I can look right my BMW and say that is the ultimate driving machine" or my Audi and say, "You are hip and beautiful" . Those brands give me an experience that I think is palpable. I know the brand. I feel the consistency. If it can be done, they will help you make decisions that crucial and move fast if they don't have the part in stock by calling another store and seeing if it nearby. If it is you can stop back the same day and it will have been transferred. If no stores have it, they will do a custom order for you (without charge) and usually you get the part with a 2 day window. I have NO affiliation to Ace Hardware. But, I had to prep my house to put it on the market and when I did that I found all kinds of things to do. Through that 4 month process, they gave be every attention that I needed. So, I believe that I am an expert on the Ace Hardware on W 5th Ave in Columbus. They had just opened when I started the remodel process. The first visit gave me the right starting impression of professionalism. It was probably followed by 100 visits over 4 months. At least I have that many sales receipts. I am an expert on that Ace and they ace it (sorry folks) every time. - I almost forgot something. PRODUCT EXCELLENCE. You may pay a little more but the product quality is surpasses the chains. I have been intending to write a personal note for a while now. But, I think a public Thank You is even better. Could not have done it without you. And if you would like to about $5,000 worth of remodeling at work in the renovation/preparation to go to market, I'll be very happy to take you through the old place. I think that you will be amazed at what your stuff can do! Thank You - Eric (who no longer works there), Michael, Jeff, Dana, Christen, Nick, Sandy, Jason, Andria and Tyler. read more

Friendliest staff I've encountered in a hardware store. With a broken key, they managed to duplicated an identical functional copy. Gotta respect that expertise. read more

We just had unbelievably good customer service from this store. We ordered a grill and had it assembled and delivered only to realize we ordered the wrong one. The manager and delivery person went above and beyond to make sure we had the right grill as quickly as possible. We highly recommend Schreiner Ace Hardware! read more

Everyone in the store was exceptionally friendly and helpful! I came in hoping to fix a lamp, and when the associate realized there wasn't a replacement part available in the store, he offered to go check it using a multimeter. When the circuit tested out okay, he found a lightbulb to test with, and lo and behold, it lit up just fine! Turned out that although I'd put a new bulb into the lamp at home, it had been defective. I also needed a length of rubber tubing cut and after a different employee had called to request it for me, while I was waiting he entertained me with stories of some volunteer work he'd been doing. The cashier was equally friendly. I appreciated coming out of the store feeling so much better than when I went in, from what could easily have been a humiliating experience. Thanks to everyone there who made my day so much happier! read more