Don't bother with this place. I called and spoke to someone to confirm they had what I wanted. "…read moreyup looking right at it" he says. I drive 30 min to get there on my lunch break to be told they don't have any. All I got was a "sorry about that"

We go to Zettlers because it's local. We are frequent customers. I'm working on a project and I…read moreneeded a can of white spray paint. I sent my husband the twenty minute drive down to zettlers and he purchased a can of DoIt spray paint. The can would not spray no matter what we did to try to find a resolution. So I sent my husband back today to exchange it for another can and the manager (Jordan) refused. He fiddled with it for a few minutes and was able to get it to spray. My husband understanding how important this project was for me to get it finished today, went ahead and purchased another can of paint ($17) because he knew if he came home and I couldn't use the original can of paint I was going to be upset. So when my husband got home and explained the situation I was dumbfounded. I called the store and talked to Jordan who again refused to exchange the can of paint. He basically said there's no way he could resell it so he wasn't taking the loss. He ssmaid he was able to get the can working. I tried to use the can and it took everything i had to make our spray. He also told me that the owner Mike would tell me the same thing and that the owner would also not exchange the can of paint. Now I know from experience working in customer service that the last thing a manager should do when you have an upset customer is to tell the customer that the owner would not do anything different. The last thing a manager should do is to not find a resolution for the customer. A simple exchange was all we wanted. Instead we are out over 2 hours plus the$5 can of paint that basically went in the trash and the additional $17 we spent for a working can of paint. Beyond disappointed. The teenagers that work at this store always treat is with respect, Jordan could take some lessons.

Rouse hardware is a great local hardware store. As others have already remarked it gives you the…read morefeeling of. Mom and pop type of store and until recently I didn't even know that there are multiple stores in the greater Columbus area. I really like their customer service. We go to this store for small items (screw, nuts, etc) to large ticket items (e.g., a Weber grill) and we've always been pleased with the quality and the customer service. Plus the wait is a lot less than at a Lowe's or Home Depot.

Great customer service, and that small-town feel…read more Rough Hardware was founded in 1951. This place was around way before Home Depot, Lowe's etc. When you walk in the door you notice the customer service desk that sits above the ground like a look out tower. There are always people in there to help you find what you need and will call out to certain areas for further assistance. I remember coming here as a child with my parents as this was the place to go to get all your hardware needs. They carry a little of this and a little of that and their prices are a bit higher here but sometimes it's worth it to pay a littler more for something that you need right away but can't get it anywhere else in town. If you are in Ohio and are near Westerville or Dublin you should stop by and visit. This is one of those cool places you should visit before leaving town.

Very organized and great staff that is very helpful. I have been going there for years and the…read morestore has always been very involved with the community.

This has been around for decades, so I can't believe nobody has reviewed it. Heck, I can't believe…read moreI haven't already reviewed it, because I used to live out this way and came here often. This time I was here for a sump pump battery, which was the same price here as I saw it elsewhere online. Plus I got some of their clearance items for outrageously good prices. It's not a big box store, so prices and selection are not going to be the same as one of those places. But it's bigger than it looks, and they have quite a good selection of all sorts of things. Plus some unusual things you didn't think you would need for home repairs. And prices are reasonable, maybe slightly higher than rock-bottom but not awful. It's one of those old-school hardware stores where they can answer questions and help with a project. Service has always been very good and very friendly. I highly recommend it if you live anywhere nearby.

If they don't have it, they can find it. The folks who work there are very knowledgeable.read more

They have a really big selection. Easily find whatever you need here. The store itself is nice to…read moresee with how old the building is. Staff are very helpful and they have great prices.

Now that I have calmed down enough I feel I can write a logical, honest review of my recent…read moreexperience with ACE. (Delaware, Ohio store) It has been my go to place for various purchases and primarily the purchase and delivery of Pool Salt for years. I did not have a problem until this year. It was a very unpleasant experience that I will never go through again because they have lost my business forever. I am sure it was a misunderstanding that could have been cleared up if there had been better communication and less attitude of rudeness and not caring about the customer. I have orderEd pool salt and had it delivered to my home for years. The delivery was always on time and everyone was polite and nice. I have always requested that the salt be placed near our pool. It never seemed to be a problem. I appreciated it very much. These are 40 lb bags of salt and it was a bonus to have them near where they would be used. (Thank you for those years past.) This year the delivery was late. Ok. But I didnt know it would be two days late until I checked. No apology for inconvenience. When it was delivered the very rude man placed it in the driveway and said it wasn't his job to move it anywhere else and he wasn't going to do it. On the order I had asked for placement by pool as I always had. I admit that I lost my cool and in response to his attitude i was rude. He later reported to his boss that I called him names. I NEVER called him names. I was upset about the situation. My husband and I are 80 years old and he has health problems. There seems to be no respect for senior citizens who has been customers for many years. He finally, grudgingly moved the salt around to the pool. Basically said, yeah, old woman, are you happy now. You got your way. I said thank you for doing it and he said "I didn't do it for you." I called ACE. Did not speak to the manager as I requested, but thought the assistant manager would be of assistance. He said they only move items to driveway now and do not go into house, or fenced areas because of liability. They only did that in years past as a courtesy. I guess courtesy is no more. It would have been nice if they had made it clear when I placed the order. Also, he was impolite and rude to me and said that he wouldn't tolerate calling employees names , which IDID NOT do. Obviously he was waiting to light into me. And wasn't interested in hearing what I had to say. Rudeness seems to be the thing at this store. I told him I would never shop there again and he said "is there anything else we can do for you." No apology nor how can we make it right. Never shopping there again.

Nice location but they didn't honor a coupon on their website. Everything checked out on the coupon…read moreas far as in-store purchase and expiration date but it wouldn't scan. So he just said sorry and I said I guess I'll put it back. There was no reason that coupon should've worked. I'm not sure why he didn't honor it, but I won't be back. There are other Ace locations that have better customer service.

I love a good old fashioned hardware store with a good selection of merchandise AND, more…read moreimportantly, a staff that knows hardware. Schreiner Ace Hardware checks all the boxes. Great selection of hardware and a very knowledgeable, friendly staff. Unlike the big box stores, the guy (or lady) you talk to here know what you're talking about and where to find what you need. Shopping here was a pleasure.

There are signs posted throughout the store regarding items that are on sale that do not scan…read moreproperly. Upon further review after purchasing the Libman items they left an expired sign up. I spoke with the manager Jeff Lynn and he refused to honor the price and give me the refund required. This has multiple times at this location and they are attempting to overcharge customers on an ongoing basis. Make sure to check your receipts as they are operating under an illegal bait under the Ohio Consumer Sales Practices Act. I have filed a complaint with the state and county.

Every tine I have shopped here I am always impressed at how organized and neat everything is with…read morethe amazing amount and selection of hardware they have. The staff is always very friendly and helpful. If you are having a problem finding what you need at other hardware stores, I recommend you check out the Hardware Exchange.

From the owner: The Hardware Exchange True Value is a hardware store in Delaware, OH, that can meet your home…read moreproject needs. Our paint department proudly carries PPG paint to keep your home looking fresh. Our paint store also has what you need to make the job look professional. Working on infrastructure? Our experience with electrical and plumbing jobs makes us a good choice for individuals and contractors. We help make sure you get the right materials and offer suggestions to those who need them. We still offer many services from the good old days. We repair windows and screens, make keys, and repair hand tools rather than make you buy a new one. Stop today and see why we've won the Delaware Reader's Choice award for hardware stores multiple times.

Woman-owned hardware store. Great personalized service and answers to questions. Good selection of…read moreproducts.

I don't live in this neighborhood and only knew of Beechwold Hardware by its reputation. So, when…read moreworking in the area and needing some supplies, I naturally headed to Beechwold Hardware. This is a true (translate that as "old school") hardware store. This is a store where the staff "knows hardware" and is very knowledgeable. They are very helpful and know where everything is - unlike the big box stores. I would highly recommend this store to anyone with hardware needs.

I was in yesterday. I had been in a couple times before that, but yesterday, since I had to wait…read morefor a helpful employee call another Ace about pipes, I had a moment to wait & absorb the environment. The store was busy. All the workers were busy. But they all made sure to greet every customer & follow up with offers of help. The building's above 100 years old. It reminded me, while I was waiting, of the small town hardware shops my grandpa & I would hit when we needed supplies between roofing jobs. That was a great memory for me. Those background places in the past gather importance when folks are gone. Small shops navigate the big box waves through specialized products & good customer service. The folks here are doing great work!

Been meaning to come forever but it's just not on my usual routes (how often do I say that?) I was…read morenearby today. I kept hearing how good it was, and that's not hype- service was excellent, on two visits from multiple people. Selection is pretty darn good for a small local hardware store. It's not tiny, but it's not huge. Lots of options for each thing we needed. Bright and open, nicely arranged, tons of things you need- and don't, plenty of impulse buy stuff set around, so watch yourself. Prices for those, and in general, are maybe a little high, but the location will be handy for many people and you can avoid the hassle and gas use of going to a big box. This isn't just an old-school local store- it's better.

I really want to like this small locally owned shop. But unfortunately, because they are an ACE…read moreHardware affiliate, many of the products they sell are ACE brand. I have found those products to be very low quality, often breaking after only a season or two of normal use. Neither the shop nor ACE offer any warranty, referring the buyer instead to the manufacturer's warranty. On occasions when I've made a warranty claim, the manufacturers have simply ignored those claims.