Woman-owned hardware store. Great personalized service and answers to questions. Good selection of…read moreproducts.

We go to Zettlers because it's local. We are frequent customers. I'm working on a project and I…read moreneeded a can of white spray paint. I sent my husband the twenty minute drive down to zettlers and he purchased a can of DoIt spray paint. The can would not spray no matter what we did to try to find a resolution. So I sent my husband back today to exchange it for another can and the manager (Jordan) refused. He fiddled with it for a few minutes and was able to get it to spray. My husband understanding how important this project was for me to get it finished today, went ahead and purchased another can of paint ($17) because he knew if he came home and I couldn't use the original can of paint I was going to be upset. So when my husband got home and explained the situation I was dumbfounded. I called the store and talked to Jordan who again refused to exchange the can of paint. He basically said there's no way he could resell it so he wasn't taking the loss. He ssmaid he was able to get the can working. I tried to use the can and it took everything i had to make our spray. He also told me that the owner Mike would tell me the same thing and that the owner would also not exchange the can of paint. Now I know from experience working in customer service that the last thing a manager should do when you have an upset customer is to tell the customer that the owner would not do anything different. The last thing a manager should do is to not find a resolution for the customer. A simple exchange was all we wanted. Instead we are out over 2 hours plus the$5 can of paint that basically went in the trash and the additional $17 we spent for a working can of paint. Beyond disappointed. The teenagers that work at this store always treat is with respect, Jordan could take some lessons.

Customers, watch prices as they appear at checkout - OR - check your receipt carefully before…read moreleaving the store. Yesterday afternoon I purchased $145.+ of merchandise that included two "Yeti" brand, insulated metal cups marked as $21. each. This price was less than I had seen elsewhere. When I arrived home two hours later, I noticed the receipt reflected I had been charged $25. for each cup. I called the store and spoke to (I believe) the same employee that had checked me out. They confirmed the $21. displayed price. Today I drove back to Powell to clear this up before it became dated. The clerk and manager became involved, explaining the displayed price was incorrect. I didn't expect to get a free cup, or anything. Given I called a couple hours after the purchase to confirm the displayed price, drove back to Powell this afternoon to be told, "That shouldn't have happened," no apology, no offer to get one cup at the displayed price of $21, and pay $25 for the other...nothing. It's not that I couldn't afford to pay the additional $8., it was the lack of consideration for the effort, time and distance that irritated me. I returned both items and will get them somewhere else for $25., or more. I've been shopping at Zettler Hardware for four years. Prices are generally higher, but I feel it's worth it because of (usually) better customer service. Zettler, you can do better.

Always 5 star customer service ! That's why I keep coming back and supporting them …read more Always greeted when walking in and can help you find anything right away . Thanks Jerry and your wonderful team

I want to TRY to avoid big box stars. I bought some stuff here and asked if they could repair the…read morescreen from my patio door. They explained that they were short on staff but the manager was doing screen work. No problem that it might take a couple weeks. After 2 weeks they called "it's ready." The "brush edge" that keeps bugs out was on the WRONG SIDE!" Ok, I'm patient... a little over a week later I returned and picked it up. I was having MAJOR issues mounting the door.... I suddenly realized the "brush" was installed facing the WRONG WAY! I took it into the store and explained to the manager that he installed the brush facing the OUTSIDE Instead of facing inside. "Well, I GUESS I can fix it right now." He said, OBVIOUSLY annoyed. 5 minutes later he came out, handed me the door.... NOT A WORD! Turned around and walked away from me! HE screwed up! With tax I paid $23. I'm sorry to say this particular ACE just lost a new customer!

Lowe's does not take care of their customers properly and their managers are absolutely terrible…read moreespecially at the southwest Columbus store. They are the worst I've ever seen in my life. They make sure you will not stay as a customer and even when I called corporate, they said that they were going to call me back with a resolution because the manager was not taken care of me at the store.. Of course they never called back and I will never shop at Lowe's again and I will encourage every single one of my family members and every single person on social media to never work with them again because they do not care about retaining customers at all. I used to really like Lowe's but now they're just a bunch of snakes and just trying to pull a fast one on people and that's all they are if I could've left a zero star I would've left a zero star.

Had to pop into Lowes last minute to pick up some supplies I had forgotten for the project I was…read moreworking on, Knowledgeable staff well laid out easy to find what I was looking for. Price was consistent with other DIY stores

There are signs posted throughout the store regarding items that are on sale that do not scan…read moreproperly. Upon further review after purchasing the Libman items they left an expired sign up. I spoke with the manager Jeff Lynn and he refused to honor the price and give me the refund required. This has multiple times at this location and they are attempting to overcharge customers on an ongoing basis. Make sure to check your receipts as they are operating under an illegal bait under the Ohio Consumer Sales Practices Act. I have filed a complaint with the state and county.

We needed a house key copied and they were super fast and friendly. I would drive across the city…read moreto shop here.

Every tine I have shopped here I am always impressed at how organized and neat everything is with…read morethe amazing amount and selection of hardware they have. The staff is always very friendly and helpful. If you are having a problem finding what you need at other hardware stores, I recommend you check out the Hardware Exchange.

From the owner: The Hardware Exchange True Value is a hardware store in Delaware, OH, that can meet your home…read moreproject needs. Our paint department proudly carries PPG paint to keep your home looking fresh. Our paint store also has what you need to make the job look professional. Working on infrastructure? Our experience with electrical and plumbing jobs makes us a good choice for individuals and contractors. We help make sure you get the right materials and offer suggestions to those who need them. We still offer many services from the good old days. We repair windows and screens, make keys, and repair hand tools rather than make you buy a new one. Stop today and see why we've won the Delaware Reader's Choice award for hardware stores multiple times.

If you need anything or don't know how to do something, this is the best place to go. Their…read moreknowledge and service is next level. They've saved me and my projects too many times to count! Always a great experience!

Having relocated this lady NEEDED a Sous chef when it comes to HARDWARE ... the staff at this store…read morewas THAT and more... appliance light bulbs, kitchen sink drain, bathroom faucet washers, hand warmers, snow shovel, bird seed, plunger, tile grout, washer hose, regular light bulbs, okay I think I really put it out there... I need HELP.. and thank GOODNESS the staff was there for ME!

I love Mcauliffe's Ace. There is no reason to go to another hardware store when you have…read moreMcauliffe's Ace in your neighborhood. I go here here weekly whether I have a need or not.

Needed a few metric screws. They had them. Young man was pleasant and helpful. I will definitely…read morerecommend them.

Go somewhere else to get your propane tanks refilled. They will not fill them with the 20 pounds…read morethey are able to hold! Will not go back again to do business here!

It's 15 minutes before their posted closing time on Saturday in July and the doors are locked…read more Thanks, guys :/ $5 minimum credit card charge :/ Teens at checkout seem to not care much about anything. All that said, they usually have what I'm looking for, no matter how obscure.