This review is for the PARTS DEPT.... I had ordered some head rest and Bullfrog made a mistake…read morethat cost Scioto Valley and thats to bad but was all on Bullfrog. Howard had the right part # , Right Hot Tub , Verified with Serial Number and they still sent the wrong ones. Thats where Howard stepped in and ordered head rest for an A series and they fit Perfect. Problem is I have a R series Hot Tub . Bullfrog put a A series headrest on a R series Hot-tub..3 trips to Scioto Valley from Reynoldsburg but Howard made it good and that kind of Customer service deserves recognition for turning a unhappy customer into a Very Happy customer..Thanks Howard

Our pool was installed 7 years ago. It wasn't until now that I found out the installation was half…read moredone. It started with the bracket showing on the bottom thru the liner. You could feel them on your feet. Then the pool went empty. I got a hold of a guy to put the new liner in and he said where's the cove for the bottom. Well guess they did not install a cove. That caused the bottom to expand over time. Then move the sand which caused the bracket to cut into my liner. This will cost me $2500 because of their laziness.

The sales, delivery and setup in October 2025 was good. Had an issue with the clips that hold down…read morethe cover when it was delivered and am STILL WAITING to get resolved. AS is deflecting to the hot tub top supplier but that's about it. No action. No status update. Nada. Having to put weights on top is not a good plan. Even with that we still get plenty of heat lo$$ by not being secured...Hoping for a call soon. Also hoping for a power all hit....

I would not recommend this company at all. Service when I brought my hot tub was fine to earn my…read morebusiness, but after a few year having the hot tub started having leaking issues they treat you like crap. Talk to you in very rude especially the Service Manager Mike R. I had to begged and send mutiple emails and make calls just to be put on schedule. I would take my business elsewhere I wish I would have pick a different store to get my hot tub from. But a lesson .

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

I was in great need of a quick repair on my hot tub. I reached out to Ralph at Spas Direct and he…read moredelivered. First, Ralph tried to help me troubleshoot the problem over the phone at no charge and, when the issue could not be resolved, Ralph came out the very next day and fixed the problem. I do not normally write reviews, but because of the great customer service Ralph provided, I felt it only appropriate. No doubt Ralph and Spas Direct will be the ones I contact when I have any hot tub needs. Steve M.

My pool of 20,000 gallons opened this year with a horrible infestation of mustard algae. After…read moretrying everything I knew, I requested help from several pool services. Columbus Pool Works responded with a very accurate estimate to restore the pool. In only three visits they balanced the chemicals in the pool and installed a new port on my Hayward filter. Shane C. and his assistant were punctual (informing me of their approach to the property), knowledgeable, attentive, and efficient. My pool opened June 23 and I couldn't be more pleased. I HIGHLY recommend this company.

From the owner: Welcome to Columbus Pool Works we are here to take care of your poolread more

(614) 778-6145COMPLETE RIP-OFF! PLEASE READ! I have video of his subcontractors fighting on our…read moreproperty. Poured walls were the worst I have ever seen. Plaster work looked to be done by children. Plaster started peeling with in 2 weeks. Installed pool cover incorrectly which burned up the moter. HORRIBLE tile work. The steps were woobly and crooked. Then wanted their next draw and would not fix the items that were supposed to be done to recieve that draw. I wanted them to finish the work then receive payment. He dismissed the job entirely. Said good luck trying to find someone to fix everything for less than what he was owed. He obviously knows NOTHING about how to build pools. He is a used car salesman that hires garbage subcontractors. NEVER checked on the job during the process. I told him the drains were not installed properly multiple times. and When I asked him why they didn't fix the drain before concrete was poured. HE said why didn't you check it before concrete was poured. YOU WILL BE TAKEN BY THIS GUY.

From the owner: For over 20 years we have provided our clients with the highest standards of luxury design,…read moreprofessional craftsmanship, and exceptional quality. We are committed to giving you the five-star experience you should expect when designing and building your custom relaxation destination. We say what we mean and mean what we say; we deliver on our promises and communicate transparently to build trust in our company so you can relax and focus on the joy and excitement of creating your dream backyard resort. We created our residential pool division to serve the homeowner who wants a preeminent five-star experience and the best in professional service: no runarounds, false promises or disappointments. You've worked hard to make this investment in your home, and our objective is to make it a stress-free experience for you. As a leader in the commercial pool industry for over 20 years, we pride ourselves on our attention to detail, accuracy, and friendly professionalism. We also specialize in structural repairs and can remodel or resurface your existing residential or commercial pool.

Unfortunately out of business. They were good. Drew was excellent but left the company unfortunatel.read more

Drew was out to winterize and clean our pool for the season. He was highly professional and did an…read moreexcellent job cleaning and closing the pool for the season. I can't wait for spring to have Ultra back out to open and maintain our pool. Thanks, Drew and team!!

went into the store for a pump problem today and was greeted by a friendly and knowledgeable guy…read more He helped a lot with good suggestions.

Do not recommend for pool installation. Communication is awful, pretty much non existent, process…read moreis slow, things are forgotten and lost in translation. I have seen many other pool projects in the same stage as mine and my yard is beyond trashed in comparison, left for months for me to look at.

These guys are fantastic! Will get you on the schedule for opening and maintenance as soon as…read morepossible. Have several options for payment too. If you have a pool or hottub that needs regular tending...Call Chip. He'll get you all set up!

From the owner: Fun and functional. Decorative and decadent. Your options are virtually unlimited once you decide…read moreto make your poolscape dreams a reality. Whether you're designing a new pool or upgrading your existing backyard environment, we work closely with you to create an outdoor living area perfectly suited to fit your lifestyle. Explore your options by calling us today! Step outside your back door into a private paradise alive with the sounds of cascading waterfalls and rippling, crystal-blue water set in a backdrop of brilliantly colored flowers and lush foliage. Immersed in your warm, tranquil oasis, you have the discretion to change any aspect of your environment right at your fingertips. Make the paradise of your dreams a reality. Call us today. Make your own signature splash in a custom-designed poolscape. Whether you prefer spiking the winning point in a game of pool volleyball or simply letting a drop of water roll off the end of your toes as you relax on the sidelines, we can make t

Mark and his teams were great. They started our pool project a little bit ahead of schedule and…read morefinished within 6 weeks, well ahead of schedule! The project included a fiberglass pool, water wall, travertine patio, kitchen, steps, putting green, landscaping and fence. Mark was very communicative during the process and took care of every ask my wife and I had including moving the steps after they had already bult those per the drawing. Thanks Mark and all the Omni Pols & Scapes Teams!! We cant wait for a full season in the pool next year

Disappointed and Frustrated…read more Our pool project with Omni is finally complete and has passed inspection, but the overall experience has been frustrating and disappointing. Yesterday was my first day in the pool--something that should have been exciting and rewarding--but instead, I felt disheartened by the quality of the finished product. I've attached photos that clearly show several serious workmanship issues: * Blotchy discoloration in the concrete pool deck * Rebar protruding through the concrete coping * Coping that is already crumbling * Polymeric sand, used as a quick fix around uneven skimmer covers, now washing away These problems go beyond aesthetics--they reflect poor workmanship and a lack of attention to detail. What's most discouraging is how Omni continues to present themselves as a premier pool and outdoor living contractor. Their social media is filled with polished photos and glowing project highlights. Sadly, my experience tells a very different story. At this point, my only recourse is to go through Omni's warranty process, which I hope will lead to some accountability and resolution. I continue to hope that Jason Craycraft or his wife Amy Craycraft will step up, acknowledge how poorly this project was managed, and demonstrate that this isn't truly representative of their company. More than anything, I want them to work with me to make it right.

Fantastic experience - walked into showroom on Saturday, placed order on Monday, and installed on…read moreThursday! Had a basement bar/kitchen installed, with sink, sidebar, and main countertop. Price was exactly in our budget - affordable! VERY pleased with the selection, price, and speed of service!

From the owner: If you’re upgrading your kitchen or bathroom, Kitchen N Bath Depo makes the process simple. We…read morespecialize in custom granite, quartz, and stone countertops, along with quality cabinetry and design support to bring your vision to life. We pride ourselves on fast turnaround and quality work. We focus on competitive pricing, quick installs, and a straightforward experience from start to finish. Stop by our showroom or contact us to get started on your remodel.