I purchased a tub last year and could not be happier with the tub and the service. When I cleaned…read moreand refilled the tub this spring I inadvertently changed the setting and could not get the tub to heat up. When I called and asked for a service I was told, just describe the issue. He knew exactly what I did and told me how to fix it. He could have taken my money for a service call but wanted my happy more than my money. These people are great, for service or purchase of a new tub.

Our experience was terrible. We had a non working hot tub and the techs came out 3 different times…read moreand were still not able to fix it. We lost $1,900 and didn't have a working hot tub. We ended up using Ohio Spa repaid and it was fixed right away. We had a service tech, text me, complaining about me and when I responded, he said it was meant to go to the owner. The owner did not seem to care at all about our frustration. We were not aware of being charged more each time, until we got our credit card (just kind of assumed they would come out and fix their mistake). I will continue to share this story with anyone who will listen, as it was very stressful (the person who referred Rainbow Hot Tubs is no longer using them either after this experience). I shared on social media and it sounds like a number of people were not satisfied with their service either.

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

I was in great need of a quick repair on my hot tub. I reached out to Ralph at Spas Direct and he…read moredelivered. First, Ralph tried to help me troubleshoot the problem over the phone at no charge and, when the issue could not be resolved, Ralph came out the very next day and fixed the problem. I do not normally write reviews, but because of the great customer service Ralph provided, I felt it only appropriate. No doubt Ralph and Spas Direct will be the ones I contact when I have any hot tub needs. Steve M.

The sales, delivery and setup in October 2025 was good. Had an issue with the clips that hold down…read morethe cover when it was delivered and am STILL WAITING to get resolved. AS is deflecting to the hot tub top supplier but that's about it. No action. No status update. Nada. Having to put weights on top is not a good plan. Even with that we still get plenty of heat lo$$ by not being secured...Hoping for a call soon. Also hoping for a power all hit....

I would not recommend this company at all. Service when I brought my hot tub was fine to earn my…read morebusiness, but after a few year having the hot tub started having leaking issues they treat you like crap. Talk to you in very rude especially the Service Manager Mike R. I had to begged and send mutiple emails and make calls just to be put on schedule. I would take my business elsewhere I wish I would have pick a different store to get my hot tub from. But a lesson .

I have visiting the Recreation & Physical Activity Center or RPAC for short at The Ohio State…read moreUniversity campus for years for a tour and when the State Summer Games for Special Olympics Ohio is held there when Volleyball, serving lunch and dinner there at times for huge events, and other things that the RPAC hosts. I have to get my soda from a soda machine because the RPAC in the basement near the lockers only takes payments from students and facility who are members of the RPAC, but they have huge space for working out, taking fitness classes, and another pool that has 8 lanes (25 yards) that has a movable floor and waterslide area for families. Thank you for the RPAC at The Ohio State University.

Large workout space with many machines, classes, and various workout areas. Can get really busy in…read morethe late afternoon, so it's beneficial to time workouts accordingly!

This review is for the PARTS DEPT.... I had ordered some head rest and Bullfrog made a mistake…read morethat cost Scioto Valley and thats to bad but was all on Bullfrog. Howard had the right part # , Right Hot Tub , Verified with Serial Number and they still sent the wrong ones. Thats where Howard stepped in and ordered head rest for an A series and they fit Perfect. Problem is I have a R series Hot Tub . Bullfrog put a A series headrest on a R series Hot-tub..3 trips to Scioto Valley from Reynoldsburg but Howard made it good and that kind of Customer service deserves recognition for turning a unhappy customer into a Very Happy customer..Thanks Howard

Our pool was installed 7 years ago. It wasn't until now that I found out the installation was half…read moredone. It started with the bracket showing on the bottom thru the liner. You could feel them on your feet. Then the pool went empty. I got a hold of a guy to put the new liner in and he said where's the cove for the bottom. Well guess they did not install a cove. That caused the bottom to expand over time. Then move the sand which caused the bracket to cut into my liner. This will cost me $2500 because of their laziness.

There wasn't a single solitary person in this store that could help us with anything and they told…read moreus that. They told us we would have to come back two days later when the manager was there because they were all new and she was the only one that knew anything. Ridiculous way to run a business.

The people who work here are not as smart as they think they are. Poor customer service and poor…read moreselection.

Great service and enthusiastic attitude - professional help and advice…read more Full service start to finish

We have been customers for 2 years and can't say enough good things about our purchase and service…read moreafter the sale. Ethan, our tech specialist is the most knowledgeable and professional person I have ever met. Trust me, you are in good hands doing business with Agean and I cannot imagine going anywhere else.

Second year closing my pool. Showed up early and is friendly as can be.. thorough in making sure…read moreall was done correctly. Recommend to anyone.

Good luck getting this guy to show up. Will give you every excuse in the book. You would think for…read morea new company Dusty would appreciate people giving him an opportunity for business, I guess not. No call no show!!!

Roger G, owner of Premier Gunite, stole our money without completing the work he promised. Time…read morelines were quoted, and missed, then quoted again, and missed again. He did just enough work to get each of the "deposits" needed to start the next phase. He did shoddy work throughout, but because we are not pool experts, it looked good enough to the naked eye. He kept promising that he'd be back to finish the job, but once he got 90% of the contract, he disappeared. To echo the only other review, if you decide to deal with this person and/or company (and I obviously would NEVER again and wish I had never), do NOT pay them any money until the work is completed.

In my opinion & in hind sight, this company may not be best choice for your for spa or pool…read moreinstallation. If you do decide to contract, I would STRONGLY advise: A.) date project will be finished included on contract before signing B.) NO PAYMENT for any work UNTIL work is COMPLETED http://www.superpages.com/yellowpages/C-Swimming+Pool+Contractors/S-OH/T-Mansfield/

Unfortunately out of business. They were good. Drew was excellent but left the company unfortunatel.read more

Drew was out to winterize and clean our pool for the season. He was highly professional and did an…read moreexcellent job cleaning and closing the pool for the season. I can't wait for spring to have Ultra back out to open and maintain our pool. Thanks, Drew and team!!