After trying to trouble shoot over the phone, the technician came to the house as scheduled. The…read moreonly thing wrong was that my clock had reset and that's why my tub was running when I thought that it shouldn't be. He could have told me anything he wanted and in likely would have paid to have it fixed. Instead, he educated me, charged me for the trip (as he should have) and left with a smile and a handshake. They have my business!!!

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

The sales, delivery and setup in October 2025 was good. Had an issue with the clips that hold down…read morethe cover when it was delivered and am STILL WAITING to get resolved. AS is deflecting to the hot tub top supplier but that's about it. No action. No status update. Nada. Having to put weights on top is not a good plan. Even with that we still get plenty of heat lo$$ by not being secured...Hoping for a call soon. Also hoping for a power all hit....

I would not recommend this company at all. Service when I brought my hot tub was fine to earn my…read morebusiness, but after a few year having the hot tub started having leaking issues they treat you like crap. Talk to you in very rude especially the Service Manager Mike R. I had to begged and send mutiple emails and make calls just to be put on schedule. I would take my business elsewhere I wish I would have pick a different store to get my hot tub from. But a lesson .

I have visiting the Recreation & Physical Activity Center or RPAC for short at The Ohio State…read moreUniversity campus for years for a tour and when the State Summer Games for Special Olympics Ohio is held there when Volleyball, serving lunch and dinner there at times for huge events, and other things that the RPAC hosts. I have to get my soda from a soda machine because the RPAC in the basement near the lockers only takes payments from students and facility who are members of the RPAC, but they have huge space for working out, taking fitness classes, and another pool that has 8 lanes (25 yards) that has a movable floor and waterslide area for families. Thank you for the RPAC at The Ohio State University.

Large workout space with many machines, classes, and various workout areas. Can get really busy in…read morethe late afternoon, so it's beneficial to time workouts accordingly!

This review is for the PARTS DEPT.... I had ordered some head rest and Bullfrog made a mistake…read morethat cost Scioto Valley and thats to bad but was all on Bullfrog. Howard had the right part # , Right Hot Tub , Verified with Serial Number and they still sent the wrong ones. Thats where Howard stepped in and ordered head rest for an A series and they fit Perfect. Problem is I have a R series Hot Tub . Bullfrog put a A series headrest on a R series Hot-tub..3 trips to Scioto Valley from Reynoldsburg but Howard made it good and that kind of Customer service deserves recognition for turning a unhappy customer into a Very Happy customer..Thanks Howard

Our pool was installed 7 years ago. It wasn't until now that I found out the installation was half…read moredone. It started with the bracket showing on the bottom thru the liner. You could feel them on your feet. Then the pool went empty. I got a hold of a guy to put the new liner in and he said where's the cove for the bottom. Well guess they did not install a cove. That caused the bottom to expand over time. Then move the sand which caused the bracket to cut into my liner. This will cost me $2500 because of their laziness.

There wasn't a single solitary person in this store that could help us with anything and they told…read moreus that. They told us we would have to come back two days later when the manager was there because they were all new and she was the only one that knew anything. Ridiculous way to run a business.

The people who work here are not as smart as they think they are. Poor customer service and poor…read moreselection.

I had been trying for at least 4 years to obtain a new filter for our hot tub through our local spa…read moremaintenance technician, but they were repeatedly unable to find the correct replacement for us. Needless to say, we were getting concerned about the ability of our old filter to keep our spa water clean. I found Agean Bath and Spa during a Google Search, and they seemed to have the filter we needed, so I placed an order. A wonderful Agean representative named Zach quickly contacted me to confirm the dimensions and specifications of our current filter to ensure he sent us the correct one. I was genuinely surprised that he took the time and effort to do that, and, of course, he sent us the correct one! Amazing! We are very pleased to have a new (and correct) filter for our hot tub. It works perfectly, and the price was very reasonable! Thank you, Zach, and thank you, Agean!

Great service and enthusiastic attitude - professional help and advice…read more Full service start to finish

Second year closing my pool. Showed up early and is friendly as can be.. thorough in making sure…read moreall was done correctly. Recommend to anyone.

Good luck getting this guy to show up. Will give you every excuse in the book. You would think for…read morea new company Dusty would appreciate people giving him an opportunity for business, I guess not. No call no show!!!

Roger G, owner of Premier Gunite, stole our money without completing the work he promised. Time…read morelines were quoted, and missed, then quoted again, and missed again. He did just enough work to get each of the "deposits" needed to start the next phase. He did shoddy work throughout, but because we are not pool experts, it looked good enough to the naked eye. He kept promising that he'd be back to finish the job, but once he got 90% of the contract, he disappeared. To echo the only other review, if you decide to deal with this person and/or company (and I obviously would NEVER again and wish I had never), do NOT pay them any money until the work is completed.

In my opinion & in hind sight, this company may not be best choice for your for spa or pool…read moreinstallation. If you do decide to contract, I would STRONGLY advise: A.) date project will be finished included on contract before signing B.) NO PAYMENT for any work UNTIL work is COMPLETED http://www.superpages.com/yellowpages/C-Swimming+Pool+Contractors/S-OH/T-Mansfield/