I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

I was in great need of a quick repair on my hot tub. I reached out to Ralph at Spas Direct and he…read moredelivered. First, Ralph tried to help me troubleshoot the problem over the phone at no charge and, when the issue could not be resolved, Ralph came out the very next day and fixed the problem. I do not normally write reviews, but because of the great customer service Ralph provided, I felt it only appropriate. No doubt Ralph and Spas Direct will be the ones I contact when I have any hot tub needs. Steve M.

I have visiting the Recreation & Physical Activity Center or RPAC for short at The Ohio State…read moreUniversity campus for years for a tour and when the State Summer Games for Special Olympics Ohio is held there when Volleyball, serving lunch and dinner there at times for huge events, and other things that the RPAC hosts. I have to get my soda from a soda machine because the RPAC in the basement near the lockers only takes payments from students and facility who are members of the RPAC, but they have huge space for working out, taking fitness classes, and another pool that has 8 lanes (25 yards) that has a movable floor and waterslide area for families. Thank you for the RPAC at The Ohio State University.

Large workout space with many machines, classes, and various workout areas. Can get really busy in…read morethe late afternoon, so it's beneficial to time workouts accordingly!

Roger G, owner of Premier Gunite, stole our money without completing the work he promised. Time…read morelines were quoted, and missed, then quoted again, and missed again. He did just enough work to get each of the "deposits" needed to start the next phase. He did shoddy work throughout, but because we are not pool experts, it looked good enough to the naked eye. He kept promising that he'd be back to finish the job, but once he got 90% of the contract, he disappeared. To echo the only other review, if you decide to deal with this person and/or company (and I obviously would NEVER again and wish I had never), do NOT pay them any money until the work is completed.

In my opinion & in hind sight, this company may not be best choice for your for spa or pool…read moreinstallation. If you do decide to contract, I would STRONGLY advise: A.) date project will be finished included on contract before signing B.) NO PAYMENT for any work UNTIL work is COMPLETED http://www.superpages.com/yellowpages/C-Swimming+Pool+Contractors/S-OH/T-Mansfield/

I purchased a tub last year and could not be happier with the tub and the service. When I cleaned…read moreand refilled the tub this spring I inadvertently changed the setting and could not get the tub to heat up. When I called and asked for a service I was told, just describe the issue. He knew exactly what I did and told me how to fix it. He could have taken my money for a service call but wanted my happy more than my money. These people are great, for service or purchase of a new tub.

Our experience was terrible. We had a non working hot tub and the techs came out 3 different times…read moreand were still not able to fix it. We lost $1,900 and didn't have a working hot tub. We ended up using Ohio Spa repaid and it was fixed right away. We had a service tech, text me, complaining about me and when I responded, he said it was meant to go to the owner. The owner did not seem to care at all about our frustration. We were not aware of being charged more each time, until we got our credit card (just kind of assumed they would come out and fix their mistake). I will continue to share this story with anyone who will listen, as it was very stressful (the person who referred Rainbow Hot Tubs is no longer using them either after this experience). I shared on social media and it sounds like a number of people were not satisfied with their service either.

went into the store for a pump problem today and was greeted by a friendly and knowledgeable guy…read more He helped a lot with good suggestions.

Do not recommend for pool installation. Communication is awful, pretty much non existent, process…read moreis slow, things are forgotten and lost in translation. I have seen many other pool projects in the same stage as mine and my yard is beyond trashed in comparison, left for months for me to look at.

Super friendly people, very helpful. I called a few places and no one would even bother to respond…read more This place took care of me, and even gave me part number for an item that was not in stock if I needed to order before they could get it. I won't bother looking elsewhere, this place has earned my business!

Always friendly and they are great at helping me resolve whatever issue I'm currently experiencing…read morewith my pool.

I have coming to the McCorkle Aquatic Pavilion since it opened in 2006. I have done everything…read morethere such as swimming in the State Swim Meet for Special Olympics Ohio and upcoming Indoor Winter Games at Ohio State, Sync Cancer Swim for Pelotonia each year, and doing the 50-meter pool swim; volunteer for Ohio State swim meets along with Men's and Women's B1G Big Ten Championships, NCAA Division I Championships (Women's in 2008 & 2018 and Men's in 2010), and more there. It is a fast pool that is home to The Ohio State Men's and Women's Swimming and Diving Teams, and The Ohio State Artistic Swim team. McCorkle is frequently used for swim and diving meets. My goal is to jump off the 10-meter platform one. I love swimming at the McCorkle Aquatic Pavilion so much when getting an opportunity to swim at a meet or gathering.

The McCorkle Aquatic Pavilion is exactly what it sounds like: the aquatic facility of the Ohio…read moreState University. So what's so great about some pools, anyways? Well, okay, not much. The pools are pools, mostly, except... there's this one pool. I call it the "Fun Pool" but I doubt that's an official title. But it is a pool. And it is fun. It is filled with built-in pool toys, like a whirlpool tub (spin!) and a series of chain-pull showerheads (splash!). It's a fun way to cool down from a hard workout over at the RPAC, or just a fun way to swim if you don't want to do laps in the "real" pools. McCorkle also houses saunas- a great combination is to hit the sauna, then hit the pool, then hit the sauna, repeat. I don't know if you're supposed to do this- it's probably unsanitary in some fashion and it's probably unhealthy to so drastically alter your core temperature or whatever blah blah. I love it. So yeah, you could say McCorkle is just a pool facility- and you might as well, if it keeps you from crowding up my fun pool! But really, if you are a student at OSU and you aren't using this place (and the adjacent RPAC) then you are really missing out on some of the better things our fees have paid for in recent years.

Main reason I joined was for the pool. There are not enough lap lanes available. Memberships are…read morewell-priced, especially for residents and/or seniors. But unless you're flexible and have fairly low expectations this place can be frustrating. Locker rooms are also very basic, no privacy, steam room, etc.

I'm very displeased with the level of disrespect I received from a man behind the glass wall in his…read moremid 40s with a beard. I have spinal stenosis and I was there with my special-needs son, and he acted as if we would not be able to use any of the fitness equipment due to our physicality. Again, I am horrified at the blatant ablest nature of this man. I didn't catch his name, but he had a shirt that said something Fitness on it. I assume he is involved with the fitness program.

Second year closing my pool. Showed up early and is friendly as can be.. thorough in making sure…read moreall was done correctly. Recommend to anyone.

Good luck getting this guy to show up. Will give you every excuse in the book. You would think for…read morea new company Dusty would appreciate people giving him an opportunity for business, I guess not. No call no show!!!