I purchased a tub last year and could not be happier with the tub and the service. When I cleaned…read moreand refilled the tub this spring I inadvertently changed the setting and could not get the tub to heat up. When I called and asked for a service I was told, just describe the issue. He knew exactly what I did and told me how to fix it. He could have taken my money for a service call but wanted my happy more than my money. These people are great, for service or purchase of a new tub.

Our experience was terrible. We had a non working hot tub and the techs came out 3 different times…read moreand were still not able to fix it. We lost $1,900 and didn't have a working hot tub. We ended up using Ohio Spa repaid and it was fixed right away. We had a service tech, text me, complaining about me and when I responded, he said it was meant to go to the owner. The owner did not seem to care at all about our frustration. We were not aware of being charged more each time, until we got our credit card (just kind of assumed they would come out and fix their mistake). I will continue to share this story with anyone who will listen, as it was very stressful (the person who referred Rainbow Hot Tubs is no longer using them either after this experience). I shared on social media and it sounds like a number of people were not satisfied with their service either.

Mr. Marzetti has been great to work with. Him and his crew have really worked hard. I know thru…read morethis pandemic, it's been hard to get supplies and this particular business has been booming right now. We enjoyed being able to still use our pool even though it was the end of the season once it was finished. We look forward to next year and all the years to come. Thank You!!

OH BOY do not work with this man or company !…read more Our family hired him to renovate our pool interior and deck. Within a year and a half mold started showing up behind the beautiful glass tiles. By the next year they were falling off into the pool. Once we started asking around about him this year, turns out there are now lawsuits pending against him across Columbus. Why are we talking to other contractors? Because it turns out the entire pool deck needs to be pulled up because it wasn't laid down properly, there are areas not adhered to the concrete base. Untrustworthy and subbed out the majority of work and was rarely there to oversee things. Wonder if he regrets that now? Avoid at all costs !

I purchased my pool, (15 X 30) oval, from AAA Spa & Pools about 10 years ago. They have taken care…read moreof all of the pool needs. Servicing, Chemicals, and any problems that seem to arise. This is a company that stands up behind their warranties and they do what they say they will do. When the pool is having issues such as discolor or any other issues, AAA S & P can advise on what needs to be done to correct the problem. If there is an item that is required for the pool and it is not in stock, AAA S & P finds it and acquires it quickly. This is a pool company that can be trusted. Bob M.

I would highly recommend this company! I have had them service my hot tub that was bought from…read moreanother dealer who I had come out originally to fix my problem which they did not and I ended up having to close it down for the winter last year and was unable to use. I had several issues that were one after another. None of the ongoing issues were due to anything AAA did or didn't do. My hot tub is a few years older and has been moved to my current home which contributed to the issues I had along with normal wear and tear and the prior company not fixing the original problem correctly. My ongoing issues came within hours to days after the prior repairs but AAA Spa and Pool Service were always professional and responsive to me and getting my hot tub taken care of before the cold weather hit which can make fixing a hot tub outside the home difficult or almost impossible till warmer weather. The staff and technicians were all great and knowledgeable. I can't say enough good things about them!

My pool of 20,000 gallons opened this year with a horrible infestation of mustard algae. After…read moretrying everything I knew, I requested help from several pool services. Columbus Pool Works responded with a very accurate estimate to restore the pool. In only three visits they balanced the chemicals in the pool and installed a new port on my Hayward filter. Shane C. and his assistant were punctual (informing me of their approach to the property), knowledgeable, attentive, and efficient. My pool opened June 23 and I couldn't be more pleased. I HIGHLY recommend this company.

From the owner: Welcome to Columbus Pool Works we are here to take care of your poolread more

Mike came and repaired our hot tub and did a great job. we were having an issue with the gfi…read moregetting tripped. Mike was able to isolate and fix the problem. Very professional and personable. I'd highly recommend him if you are in need of a repair.

Mike gave me advice, over the phone, that prevented an in person service visit! Saved me money and…read moretime! Polite, professional and quick to address my inquiry! I would highly recommend Advanced Spa Repair. Ron in West Alexandria, Ohio.

Probably one of the best experiences we have had with a service technician. Knowledgeable,…read morefriendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

Scott and Conner were prompt, courteous, and knowledgeable concerning my leak issue. I was making…read moresure a known leak was the only leak in my in-ground pool. They quickly assessed and tested the plumbing and found no other leaks. I am having the concrete skirting around the pool removed and fresh concrete poured. The know issue is being addressed and Scott and Conner made sure no other problems exist. They even offered to get a quote on the repair of the skimmer, which I took them up on. This is the way a business should run! Thanks to both of you! I think American Leak Detection should consider you valuable assets to the company.

This is only a one-star review because it can't be zero…read more These clowns came into our house to find a leak near the shower. They refused to go to any great lengths, and decided it was "probably" a hairline fracture in a certain section of pipe. Never mind that the leak wasn't constant, as a crack would have been. When he came to fix said leak, our plumber noted that dust completely covered the area on, around, and below what American Leak said was the problem. Clearly the leak was somewhere else. When we called to ask for a refund, we were denied. Constant circular arguments about semantics were more important to these jerks than being honest or fair. They care more about the money than their reputation. We'll get our money back, and it will be more painful the longer they fight it. Never, EVER, pay these jerks ANYTHING!! DO NOT WASTE YOUR TIME OR YOUR MONEY. If you are a plumbing company, do NOT recommend them to your customers. They will damage your credibility and reputation just as they do their own.

These people no call, no show appointments. Then call you back the next day offering an apology and…read morea reschedule 3 weeks from original date. No discount, no service expedited. Good luck but I'm taking my business elsewhere.

Called in and asked if they do hot tub service/repair. I then got to hear a 30 second rant about…read morehow there is no such thing as a hot tub and went off about spa brands. I explained I just purchased a house that came with a SPA and I have an electrical issue and a leak issue. I mentioned I called a few places and sounds like it may be a fuse issue for the electrical issue. I was then cut off and in a snarky way was told this is very unlikely and he just kept talking. Because of how rude this gentleman who answered the phone was I end up going somewhere else. Turns out it was a fuse issue that was about a $12 fix. Also they missed out on a $1,500 leak repair.