The Place, Medina is amazing. We'd like to give a shout out to their excellent customer sevice. Tom Faught was our Salesman. He was thorough and informative as we made decisions re: which Hot Tub suited our needs the best. His friendly demenour made it easy to ask questions and to have them answered in an easily understood fashion, and making a decsion to buy was a no brainer. The purchasing, delivery and installation process was seamless. The Place staff were/are always friendly and approachable. Tori Lambright's Spa Care class was fun. I learned so much and felt confident and informed after it was completed. Better yet, Tori and her collegues are available during business hours either in person or via phone to answer any questions that crop up after purchase. Tori is a Spa Care/Treatment wizz, and she makes taking care of our Hot Tub after purchase fun and easy. The Place will test water samples and advise further treatment needs, taking the guess-work out of spa care. We'd like to give The Place a huge shout out, and we highly recommend them to anyone considering getting a hot tub in the future. read more

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping me find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape. read more

Probably one of the best experiences we have had with a service technician. Knowledgeable, friendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you read more

We were looking for a filter for our hot tub, which it turned out they could order but didn't have in stock. In the end, we purchased elsewhere, but both the man I spoke to on the phone and then woman in the store were incredibly helpful. They identified what we needed and even mentioned where we might be able to find it in stock. You can be sure in the future we will be buying all our chemicals and anything we need for our tub from them. We only chose to go elsewhere for the filter this time because our need was immediate. Highly recommend this business. read more

I don't review lightly and have high expectations where I spend my money to begin with, thus I leave a review when there has been an adequate period of time with a purchase or exceptional service. With that said, my review is for a total team effort on behalf of The Place. From the inception of my project which was helped to fruition by Tom (I applaud his patience and tenacity) to Bob and Tori for water and hot tub maintenance to Michelle (and Tom) who actually came out to the house a few times to ensure optimal service, as well as Gus and Heather working to ensure the hot tub water was established. It was a team effort and that speaks volumes. It reaffirms that we purchased a quality product that is backed by the whole team (named above) and that teams stands behind this purchase and is still to this day, a year plus into ownership and maintenance, standing behind their service and and reputation. Thank you. read more

Purchased my hot tub from them at the home show. they were to deliver in 6 weeks after a new pad was laid, but some how the lost the spa we purchased. offered to replace spa with upgraded unit 10 weeks later they found the spa they lost but could not deliver for another 2 weeks. after arguing with them, they ended up delivering the upgraded spa but none of the other perks that were given during the origonal purchase. them 9 months later I need warranty service, as a jet broke. I to jet in showed to parts they said they would order. 4 weeks later I stop in only to find they did not order it yet. a week later I got a call from Hether who states she needs a water sample before she can order parts. I argu with her and tell her when and If I get time. I just had surgery and was undergoing treatment. 4 weeks later I drop the water sample off. again Heather calls, but this time she says my warranty has been denied since I did not deliver water sample asap and I probably altered it now. ya while I was have cancer surgery I altered the water sample. way to go customer support. run from this company they are there to screw you over thats all! read more

Max came out to check over my gas fireplace to make sure it was in working order. Since I just moved in a few months ago and had no previous information on the fireplace I wanted to make sure before using. Very knowledgeable and helpful and did an outstanding job of cleaning . Recommend The Place highly read more

Called The Place to come check out my spa after almost 3 years of owning it due to it leaking. They sent a tech out right away. The tech, Gus, was able to diagnose the issue and complete repairs the same day he came out. I was very pleased with their service. read more

Needed a backyard grill and indoor fireplace doors for my new house so figured I would give a local store the shot at both. Better known for spas, I'm now a happy customer of two things The Place sells fewer of. The Big Green Egg grill and table looks great in my backyard. They assembled both so set up was beyond easy. I bought the Large model that was on sale so the price equaled the lowest I could find online. As for the fireplace doors, the staff made the shopping experience very easy. The Place has a nice selection of samples in store so we could see various options. Sales process was super low pressure and very helpful. Much like the Big Green Egg , we got an idea of what we wanted and left without buying. A couple days later my wife called back to order. About a week later The Place sent someone out to confirm measurement. It took a couple of weeks for the Big Green Egg to arrive and a couple of months for the fireplace doors. Install for the FP was flawless. Big thumbs up. read more

The Place - Doors & Screens Open - Hot Tub & Pool Near Me - Medina, Ohio

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We recently purchased a new fireplace from Tim Polasko at The Place. Tim not only helped us to choose a fireplace but also kept in constant contact with us throughout the entire process. He could not have been more helpful from start to finish. The installers, Troy and Hayden, not only did a great job but were friendly and very informative explaining how our new fireplace works. They were also very considerate of our home, making sure the area they were working in was all covered and then returned everything to its original place. The stone mason Chris did an excellent job with the stone work around the fireplace. It turned out beautifully and we couldn't be happier with everyone we worked with from The Place. We would highly recommend them to anyone who wants nothing but the best. read more

The Place - Hot Tub & Pool Near Me - Medina, Ohio

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then went to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh. read more

Apparently don't need my money. We are buying a new swim spa. Went there at 5:50 pm last Friday. Did not realize they close at 6pm. Went walking towards the door for a quick look. Salesperson saw us and went to the door. When I said , "Hi, what time do you......". Click click....he locked top and bottom doors without an answer. Thank you for the warm welcome. p.s. we understand that u wanted to close. We would've been outta there in a couple and returned another day. read more

Did you know you can have a fireplace makeover? Wow! We had the fine folks at The Place change our old plain wood burning insert fireplace to a beautiful stone surround gas fireplace. So glad we did. During the modifications they found issues with the original installation and made corrections to code! Thanks to Troy and Mike for the design, demo, frame work, and installation! Thanks to stone mason artisans Chris and Tony, for the beautiful install of our stone from Valley City Supply. Everything came together perfectly! Thanks to Tim for coordinating everything and for getting our solid wood mantle from local Amish woodworker. We loved all these guys- warm, friendly, skilled professionals. We'll miss them A one stop shop for all your fireplace needs. We love it. Thanks to The Place! read more

The Place - After - Hot Tub & Pool Near Me - Medina, Ohio

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I have been a long standing customer of The Place, and I wanted to share how impressed I was with the newest Technician to come out today for a PM. Andy was not only extremely polite and professional, but took the time to educate me on things I never knew the Hot Tub could do. Bob in Parts, Heather the Service Manager, Andrea the owner, are all super great people, along with the rest of the staff! read more

dont ever buy a used hot tub from these people. constant issues..spent more on repairs in 3 years than the thing cost. use cheap Chinese replacement parts. $250 each time just to look at it then slap a 3% charge for using a credit card heater just failed again after 3 months- 4 heaters in 2 years done..scapped the damm thing - sent it to the junk yard won't be back stay clear of this place plenty of apologies but screw you for every cent they can !! read more

Just had a spa delivered from The Place. It looks great! We were very happy throughout the process: our salesperson (Donarae) was very knowledgeable and a pleasure to work with. The delivery men were also vet knowledgeable and professional. I love that they offer monthly classes on how to best take care of your spa. I highly recommend this place. read more

Customer service is good. They spend a lot of time with you when looking through the showcase to answer all your questions.

This is my second Coast Spa I have purchased. The Place is great - long tenured staff that are very knowledgeable and consultative. Donerae is excellent to work with and can really help you find the best product that fits your needs. If you appreciate high quality products and value excellent service then go to The Place. read more

Seem somewhat disorganized. No cross training. Only certain people can help with certain things. So if you come in looking for a fireplace and the one employee who knows about them is busy, not one of the other 3 standing there can help you, because they'll only know about spas. Also, bring your checkbook. I was informed, after driving 60 miles, that they didn't take credit cards without a 3% up charge. Would have been nice to know that when they called to let me know my order was in. Probably would find another place. read more

I went into The Place with hopes of finding a swim spa. After checking them out, I realized I really couldn't afford one. Donerae asked if I would like to look at a hot tub because I explained to her, I wanted to be able to exercise in one and I have arthritis. I was hesitant at first because I really didn't want to buy a hot tub but checked it out anyway. She showed me a hot tub that was designed for people with arthritis and that you could do all kinds of exercises in it. Ha ha, she even showed me in it because she had that same hot tub and loved it. I was sold! Nate and Zach delivered my hot tub. These two guys were the most polite and nicest guys you'd ever want to meet! I didn't know how they were going to get that tub in my back yard, but they did!! They explained everything I had to do when it filled up with water. They were very professional, helpful, knowledgeable, and friendly guys!! After they left, my electrician came and was going to hook up hot tub but there was no way he could get into side of tub because my hook up was on other side. Nate and Zach were part way home and turned around and drilled the hole for the electrician!! After electrician left, I filled with water and jets wouldn't turn on. I called The Place and to make a long story short, Joe came out to help me. It was closing time for him but he drove from Medina to Westlake to help me!!!! Turned out electrician hooked wires up wrong. These people go above and beyond what they have to!!!! The service doesn't stop there!! They have a free hot tub class with Andrea that is very helpful! Heather and Michelle were a great help. Can't tell you how many times I've called for help because I'm new at this, they have been SO helpful and I just want you to know, that I appreciate you guys so much!!! Sorry this was so long but just want people to know, YOU ARE ALL THE BEST!! read more

Purchased a hot tub form The Place.Great customer service. Didn't try and oversell us. Extremely helpful during set up and delivery. Couldn't have asked for a better experience. Highly recommend. read more

I purchased a Coast hot tub and so far, I've found the people at The Place to be nothing but courteous, friendly and professional. They quickly call or write you back, they are genuinely interested in your experience and work to gain your trust. How is this possible! All of them?...Yes, all of them! I have connected with six of their employees, including one of the owners, Andrea. As a daughter of the couple who started the business 50 years ago, I understand about carrying on the family name, but it seems that every one of them, from the salesman, Christopher, to the installation with Joe, all seem like descendants of Raymond and Donetta Klubnik. They all care that much. It's not like a big box store where the owners are in another state. A family run operation, where the family is working with the team every day, is a lost tradition. Step back in time for a feel to what made this country great; American pride and strength of family. Jim M in Highland Heights, Ohio read more

Never will be back again. The staff clearly did not want the sale. Treated as if I walked into someone's home and was a trespasser. In less than 5 minutes tried to speak to manager and did not help. Probably 5th grade education on most of the staff... read more

This is my first purchase from The Place. I have found them to be fair, honest, and professional. I spoke to Donnarea several times. She educated me on all aspects of hot tub mechanics. I checked around on prices and they were very fair. My biggest concern was about service. I have checked the reviews and they came out A+. My tub was delivered by Nathan and Paul. They explained all the features and the operation of the tub. They came at the time they said they would. And cleaned up all the packing materials. I would highly recommend The Place and wouldn't hesitate do business with them again. read more

The Place has the best customer service I have ever encountered anywhere! Super nice, knowledgable and happy to help, everyone at The Place is wonderful! Their service after the sale never ceases to amaze me! We love our hot tub and highly recommend The Place as the ONLY place to shop for spas! read more

I had been to 2 other hot tub dealers before coming to The Place, and left with disappointment each time as nobody would just tell me which hot tub I should buy and why. I felt like I was begging for them to sell me one, but I had no idea what I wanted or needed. There were far too many choices, and I needed to have an expert to walk me through it. Then I met Donna Ray... she was friendly and not pushy. She directed my husband and I to a few tubs to get the right "fit". She noticed he is super tall and I am super short, and wanted to make sure we were both comfortable. She compared what tub we were interested in at another location to their tub, and told me how each one was different allowing me to make the decision that was best for us. I didn't go in that day expecting to buy a hot tub, but because of Donna Ray I did! Being in sales and having a very high expectation of sales people the service we received was top notch! I would recommend anyone give these guys a chance and you won't be disappointed! read more