Good old fashioned service. Listens to your likes and dislikes and finds you the perfect flooring…read more Where else on this planet could I find such a Fab place? Visited the big box stores; no one could really answer any questions. I mine as well have been talking about scientific data and the new frontier. Went to a small "designer's choice" suburban private store. Not lying - costs over 3x's as much. All the fancy ladies working there kept wracking up the costs. Went to a couple newly opened suburban stores. Both guys running the show at each store were ex-carpet installers who seemed burned out physically from all the hard work over the years. All the suburban locals took my number with the promise of a callback the following day. Nobody called. Worth the drive to Carpet Capitol and easy access off 90. This place should train service oriented businesses how sell to a customer. Simple: Listen, ask questions, stay on track, respect, find solution. Bam. Sale. I just might have to replace my carpet every year to experience this fine place over and over. Maybe that's why they are get so many new customers from the far East and West stretches of NEO.

from start to finish I had a great experience with josh and all his team. great selection at a wide…read morerange of price points, flexible on timing, great communication, and a beautiful finished product! we had our basement carpeted and the team (robin and Chris) who installed it were wonderful - efficient, kind, professional. Would definitely recommend carpet capitol to anyone who asks.

I was looking for a small rug for my Rental home in Cleveland. This is by far the Best rug store in…read moretown I visited. Mr. Shah was best to help us out to find the right rug for us. Prices were fair and reasonable. Not a fancy rug store but worth going . Mr shah told us he will be closed for summer most of the time in June or July.

Contracted with them to do a luxury vinyl job for our kitchen, kitchen pantry, two steps, side door…read morelanding, and half bath. Took a little over day to complete. We did have two issues after the work was completed. #1, Wrong toe kick color was installed. #2, Baseboard molding was not completed satisfactory. They were very willing to make it right. Scheduled a day where they came out and corrected both issues. Note: the two national flooring companies we got quotes from wanted 100% payment in full before they start any work. Calvetta Brothers only want the traditional 50% to start work. Their price was very competitive to the nationals.

Amazing customer service from the minute we walked into the showroom until the completion of our…read morekitchen floor. They made sure we were completely satisfied with our floor. Highly recommend.

Went twice to ask about a remnant on red. Red is a special order. The dimensions of my rug would…read moreneed to be special ordered. That was more money than I wanted to spend. Staff was very helpful. They spent time going through sample books to find red.

I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

This is our second time using Pucher's Broadview Heights, Ohio, for our carpet needs, both times…read moredeserving of a 5-star rating! From the moment we stepped into the showroom, we were assisted by Claudia, who asked the right questions and showed us the displays of carpeting under professional lighting showing the differences in colors, texture, costs, grades, etc. We were able to bring home the boards of the different colors to determine which one to choose. Ari was our estimator,and the estmiate was free. He was professional and took measurements of the 4 rooms. The estimate came in fast and we ordered. Our beautiful carpet was installed expertly by Kevin, Logan, and Frank. The guys used carpet pads to safely move our furniture and return it back to the rooms. We thank Claudia for all her support and updates throughout the project. Superb Customer Service, quality products, and a great value. Highest recommendations!

Great carpet! Awesome installers. Expert assistance picking flooring and carpet for our home. If…read moreyou're looking for new flooring visit Pucher's. They're great to work with!

They have amazing commercials I hear regularly…read more I wish they were closer to me so I could shop there.

Beautiful store and huge flooring selection. Only go if you have a huge job. You must go there…read morefirst to get a quote; will not come to your home until you meet with them at the store. It appeared that they are not really interested in your business if you have a small project. Customer service needs improvement but it is probably better if you have a huge job.

We had a fabulous experience with The Carpet Company installing luxury vinyl throughout our house…read more We had total confidence going into the experience. Frank provided excellent guidance in selecting the product and providing vision for the results. The install crew was exceptional. Chuck, Craig and Craig have decades of professional flooring experience among them and are true craftsmen. They were very friendly, respectful of our home and treated our furniture and belongings with kid gloves. The results are the ultimate proof. Before the LVF, we had a mash up of tile and carpeting. We love that now the flooring flows so seamlessly from room to room and really opens up our entire first floor. The Carpet Company had previously laid carpeting in another area of our house and we were so very pleased with that experience. Great carpet selection and super service and installation then as well. I should also mention Bruce back at the shop who is so helpful and friendly in person and over the phone. This is a very kind team who work well together and genuinely care for their customers!

The Carpet Company is fantastic! Recommended by our contractor friend Dan Cozzens, they didn't…read moredisappoint. From sales with Logan to the measurements with Frank to the instillation with Brian and Chuck, everything was really awesome. Logan spent hours with us going over samples and was so patient. When Frank came out to assess the job, where other installers blanched, he said I've seen worse. He had an amazing can-do attitude which made us very comfortable. They underpromised and over delivered. The floors turned out spectacular and as another company suggests, We fell in love with our home all over again.

Replacing the floors in my entire home was an exceptional experience from Circle Floors Parma Oh…read more Don, the owner , provided a timely in home measurement and estimate. Once my LVP was ordered, Mary the office staff kept me informed of arrival and delivery of product to my home. Derek, the installer, was knowledgeable, had a plan every day during the process, is a hard worker, very efficient and with intent to detail. All Circle Floor staff was professional, courteous and helpful. From choosing my floor down to thorough cleanup after installation, was very streamlined. I can confidently recommend Circle Floors for your flooring needs.

Circle Floor Company for helping me find the perfect carpet and flooring to brighten the place and…read moregive it a timeless and classy elegance. Don and his team were excellent, communicating every step of the way, and making sure I was absolutely satisfied. They were able to get in and finish on time, and take away the stress. I would highly recommend!

I've been taking my rugs to Arslanian Bros for cleaning and repair for many years. Their cleaning…read moremethods have helped my orientals remain in good condition. The staff are always helpful and knowledgeable and the turnaround time is usually one week. I recently needed a repair on a rug that had a 4" cut through the back and their in house weaver did a fantastic job. In summary, over the years Arslanian Brothers has consistently given me excellent service and pricing.

I had a large shag-style rug that had definitely seen better days, so I started looking for a…read morecompany to clean it. After seeing Arslanian Brothers' commercials for years, I finally decided to give them a call to learn more about their services. I was pleasantly surprised by how affordable their quote was and how quickly they were able to schedule my pickup. The team arrived right on time during the designated window, and the two gentlemen who came were professional, courteous, and efficient. My rug was returned the following week by a different team member who was just as professional as the ones who picked it up. I couldn't have been happier with the results. My two main hopes were that the matted areas would be re-fluffed and that the rug would return to its original cream color. When I unrolled it, it looked fantastic--fresh, clean, and beautifully restored. I'm so glad they were able to breathe new life into it and extend its lifespan. I will absolutely use Arslanian Brothers again!

Carpet was installed and the guys were great (moving furniture etc). The seams not so muchread more

If I could, I would give zero stars. This place is awful! The prices were outrageous! Once they had…read moremy money, there was no customer service. The measurements were off causing seams in the middle of a room. I regulary have to tap nails down with a rubber mallet to avoid injury. The installers were so rude! They blamed me multiple times for mis-measurements done by their company. They were also bad-mouthing the owners, measurers and every one else including me. They had their music blaring the whole time. They spoke obnoxiously loud as to talk over the music. When I called to complain, one of the owners defended the installers treatment of me and their poor work. I regret ever walking into Waxman's Carpet!