1. Design Surfaces Tile and Stone

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Westlake, OH

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Design Surfaces Tile and Stone

5.0 (6 reviews)
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Services - Design Surfaces Tile and Stone

Countertop refinishing

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2 years ago

Service Requested was fantastic quality of counter tops perfect value excellent they did a fantastic job installing countertops

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3 years ago

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4 years ago

Great experience picking out tile and counters. Mallory Yax was a huge help

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Jenna T.

Thanks, Matt! Yes, Mal is great!

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4 years ago

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Jenna T.

Thanks for the kind words, Deb! We enjoyed working with you too!

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4 years ago

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Jenna T.

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8 years ago

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Flooring Concepts

Flooring Concepts

(7 reviews)

From the planning to the installation, I couldn't be more pleased with Flooring Concepts. Everyone…read moreI worked with in selecting my flooring,- Kirk and Carol to the installation team - Tim and Giovanni were top rate! I am thrilled with my new floors and would highly recommend Flooring Concepts. I give them a 10++++++

Our experience with Flooring Concepts was very disappointing. When we were scheduled for service,…read morethe timeline suddenly changed from what it was when we signed the contract. We felt scammed because timing was very important to us, but had to proceed despite feeling the owner was dishonest. The crew that was sent to install (Tim and Giovanni) was unprofessional and made a lot of mistakes. It got to a point where we felt uncomfortable with them in our home. When they did show up, we caught one of the workers laying on our new carpet and rolling around. When we brought up the issues to the owner and installation manager (and sent proof), they did not seem to care. It seemed as if this was normal for them. Any solutions were brought up by us and no solutions were provided by the company. We even had to point out a lot of mistakes that were made that the installation manager missed. At one point, we had to facilitate getting our carpet to our home because one of the workers wanted to leave and we had to do the labor of carrying the carpet into our home. When we finally got another crew out, they were confused about why our project took 7 days when they said they could have it completed in 2. At the end, when discussing with the owner, we felt he was he acted rude, aggressive, and condescending. The dishonesty and lack of communication throughout the process was the worst we've experienced through 5 years of home improvements. An actual quote from the owner was, "I only care about the numbers." After fighting with them for a week, the end product is acceptable but not as expected or worth the price. This company does not care about the job they do, they say themselves they only care about the numbers.

Floor Coverings International Cleveland West

Floor Coverings International Cleveland West

(8 reviews)

I had a new kitchen vinyl tile floor (looks like stone and is grouted) installed in my century…read morehome. I read, researched and comparison shopped and at the end of the process I was just where I thought I would end up -- with John and Jen Toth/ Floor Coverings International of Cleveland West. I would have saved time to follow my intuition without all that research but this way I know for certain that this is the way you should go. This is a mobile business with no bricks and mortar store so they come to you at a time that works for you. When John works with you you'll learn about your home, flooring options, installation and view samples as well as get an estimate. My floor is one that had been layered floor on top of floor for many layers so they had to pull out 2 layers of flooring with attention to other details of an old home. The important thing to know is that this is a business run the way businesses used to be where the goal is to do a job perfectly and to focus upon the working with the customer as a person. As for comparison shopping, I visited a couple of stores and got one other estimate. Floor Coverings International's quote was a little bit more money but it was for an inclusive installation so in the end I think pretty similar cost since the other one was with add-on costs to the basics (so be sure you are comparing apples to apples). But I had a clear sense that although I wanted to pay a competitive price of equal importance (maybe even more importance) was to have people I trusted to guide this process. I needed to feel confident that these were craftspeople who would treat my home with the same level of care/attention to details as if it were their own. I found that with this company the focus is on the relationship with the customer rather than the sale -- of course they want the sale but that's the result investing time and the ultimate payoff is doing a good job. On my project John and team went above and beyond on details. John stained my transitions (2 doorways) to match my original wood floors, brought the tiles over to lay them out before the installation because I had some concerns and then came by after the install to assure everything was handled and any problems fixed. I learned that this is not how any other flooring companies around here works so that puts John and Jen Toth at the head of the class. So although I spent only $2,500 I was afforded the same attention to my job as if I had spent $25,000. If having quality flooring be it tiles, linoleum, carpet or something else installed for a fair price with no headaches, no surprises and nothing but good then this is the way to go. Trust me, I've done the research and had a new floor installed and these folks are the best for the job.

I had used this company for a larger job earlier and was very happy with their service. When it…read morecame time to update a bedroom, I contacted them again since it had gone well previously. I worked with Darrell both times. He was prompt and efficient. The installer had been to my house as well. It is nice to work with the same people. Again, the job was completed in a single day and the work excellent.

Lumber Liquidators

Lumber Liquidators

(3 reviews)

Beautiful beautiful flloors. So happy with everything from service to all the support we received…read morefrom everyone we had to work with. We did over 2,200 square feet of flooring. Thank You Guys and gals.

The good: The guys at the store. I spoke with 4 of them. All…read morevery polite, professional, and helpful. Nicely done. The delivery guys. I wasn't home but my mother in law said they were very nice. The material. It looks great in our house. The bad: The installation. The crew arrived after 9:00 each day and were gone by 2:30. They took a 45 minute lunch each day. They worked less than 5 hours each day. They did not have all the necessary tools with them. They needed to come back days later to cut a door. I didn't notice the door until afterward. Someone started to cut the door but cut the top instead of the bottom. I wasn't looking up to inspect a flooring job. Trash everywhere. Used utility knife blades left on the fireplace mantle, the kitchen counters, the window sills, down in the floor registers, on the stairs, and on the floor in the corner of two rooms. We're glad we found them all before my stepson or the dogs did. They dropped cuttings into several of the floor registers and swept in quite a bit of sawdust into one of them. The front landscaping was littered with cuttings and my black mulch is now sawdust beige. Spent part of the weekend cleaning it out. The trash from someone's lunch was left in the driveway at the end of the last day like it had been kicked under the truck. We've been doing a lot of remodeling of this house since we bought it including a gut of the kitchen and a bathroom, carpeting on the stairs, and flooring throughout. This was the worst by a wide margin. Even the kitchen guys didn't leave as much of a mess and they did a lot of demolition, sawing, and drywall work.

Inside Out With Hager Remodeling - Ceilings, walls and trim

Inside Out With Hager Remodeling

(4 reviews)

Old Brooklyn

I used Yelp to find Brian Hager and his remodeling business. He was quick to respond and quick to…read moreprovide a quote. It's always good to find a contractor who is responsive and communicative. Bryan fits that bill We were interested in putting in a waterproof floor, either ceramic tile or vinyl, and Bryan was helpful in determining which one and the cost-effectiveness of each. Bryan managed to fit our timeline for the project perfectly. In about three days, he had leveled the concrete floor in our Lakewood, home, put down the red, waterproof barrier, put down a impermeable barrier between the red barrier and the vinyl flooring. Finally, the vinyl flooring went in in about a day and a half. All told it was about four days. When we noticed something that might've been a little bit off, Bryan was quick to correct it and super responsive. he was more than accommodating in our requests and his crew did a great job, especially in terms of cleaning up before they left. It's clear that Bryan understands not only the craft in his work, but how to treat his customers. We are thrilled with our new vinyl floor. I'll update this review with some more photos once I finish the rest of the project.

I've dealt with many contractors over the years. In most cases, you can never find one who does…read morehigh quality work, quickly, and at a reasonable price. Bryan Hager is a rare gem in that he checked each of these boxes. You'd be lucky to have this guy work on your property.

Design Surfaces Tile and Stone - flooring - Updated October 2026

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