I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store

Update after initial Review I called the number provided the…read moreday the owner left a response to this review, left a voicemail, and never received a call back from the owner. We did receive a call from their quality control manager. He was patient in listening to our concerns throughout our experience with the install and follow-ups. He came out a couple days later to inspect the installation. His conclusion was the seams were in spec. He said ideally, someone would have given us awareness of the difficulty of making the seams look good for this color and material combination. No additional discussion or follow-up was done based on this visit. From our perspective. At the end of the day, specs do not matter to someone purchasing high end carpet and paying a premium for installation. The only thing that matters is how it looks in the end. The seams are inconsistent with half being not noticeable, while major common area seams being very noticeable in many lighting conditions. Saying they are within specification can vary greatly and creeping up on the bare minimum of acceptable. I can guarantee you the majority of home owners paying $16,000 for carpet & installation are going to determine Floorz simply does not have high standards and is fine with providing the bare minimum to their customers. Original Review It is difficult for us to recommend Floorz based on our experience. TLDR Unprofessional installers, lack of oversight during installation, required additional fixes and corrections post install (many seams still show), no follow up once paid in full. Overview We spent $16000 with Floorz last December to get all of our carpet replaced. We paid 50% down and 50% upon completion of the core issues. 4 bedrooms, upstairs hallway, living room, and family room. All rooms were completely unfurnished. Pros We like the carpet we chose, padding, and color. The material was good quality and we would choose it again. When we communicated our concerns with how everything was left the first day, they came and picked up the carpet left on our front lawn. They came back to fix multiple areas of the carpet, stairs, closets that would no longer stay on or close properly, doors that were not put back on well, and vents that were popping out. These were not the original installers and made everything look a lot better than the initial install. Cons The installers left the house a complete mess the first day. They did not complete any room, left all the closet and upstairs doors in both bathrooms with our only showers. Constant cursing in Spanish until I called it out the next day. It was obvious we were actively living in the house. There looked to be no one overseeing or planning how a 2 day job would be done while we were living in the house. They left all of our old carpet on our front lawn on day 1 when we were told it would be hauled away. We would have never agreed to this since we have a HOA. When they were done on day 2, there were many issues all around. Required 2 follow-ups for carpet to fix a poor install on the stairs, multiple improper transitions to the hardwood floors, stretching of multiple areas of the carpet, many poor seams that are still showing after 4 months. 1 follow-up to repair closets and doors that were removed and no longer closed properly and all vents in carpeted areas that were popping out. While we were waiting for these fixes to happen, I received an unprofessional email stating to pay by the next day or it will be sent to collections. This was while we were already scheduled for the crew fixing the carpet on the stairs to come back with additional carpet since the first installers took all the extra with them. Conclusion They seriously need better quality control with who they are contracting out the installation. As a homeowner, I want a company that checks the work is done right. I shouldn't have to check the work, call all the discrepancies out, and ask for them to be fixed. If I was the owner, I would follow-up proactively around this experience to make sure it never happens again. No follow-up occurred after the final payment and I'm still bothered how these seams look after 4 months. I'm concerned about what level of warranty I actually have if this is how the initial install went.

I have used Kenmar carpet for several of my rental properties over the years. Mike is awesome -…read moreprompt, professional, patient, and helpful. The installers were awesome as well - flexible, efficient, kind, and diligent. I will continue to use Kenmar when I need carpet! Thank you!

The installation went smoothly. They moved furniture to clear space to install the padding and…read morecarpet in the living room/dining room, two stairways, and a hallway. When completed, everything was back in place.

This will be my 43rd year of using Arslanian Bros. and my second home. This should be the best…read morerecommendation I could possibly give for this fine company! Dick Spurney

I had a large shag-style rug that had definitely seen better days, so I started looking for a…read morecompany to clean it. After seeing Arslanian Brothers' commercials for years, I finally decided to give them a call to learn more about their services. I was pleasantly surprised by how affordable their quote was and how quickly they were able to schedule my pickup. The team arrived right on time during the designated window, and the two gentlemen who came were professional, courteous, and efficient. My rug was returned the following week by a different team member who was just as professional as the ones who picked it up. I couldn't have been happier with the results. My two main hopes were that the matted areas would be re-fluffed and that the rug would return to its original cream color. When I unrolled it, it looked fantastic--fresh, clean, and beautifully restored. I'm so glad they were able to breathe new life into it and extend its lifespan. I will absolutely use Arslanian Brothers again!

Excellent service and pricing. Install went smooth and installer did a great job. Carpet removal…read moreand LVT install went smooth and clean up was perfect!! I would recommend in a minute!

We tried several stores and finally found what we wanted at Scarvelli. They had the exact carpet…read morethat we wanted to replace and did a great install

Ok, I said I would give you an update when they finished. Well today was the day. The LVT was…read moreinstalled in 2 days by 1 man, Jeff. He came in, got right to work, moved everything himself... Wham, Bam he was done. Great job. Paid attention to all the details. Was constantly cleaning up after himself. We couldn't ask for more. The finished job is beautiful. Today the carpet guys came to finish one last detail, which was re-stretching the bedroom carpet... perfect finish. Bottom line - "Location Carpet" is the only company I will call or recommend for any kind of floor coverings. If you have a project give them a call.

I went in expecting to get a remnant, but for the same price left with new 2 foot squares I can…read moreeasily trim without handling the entire area's heavy carpet and cutting it around objects. I used adhesive on concrete, but it isn't always needed. Wonderful, helpful people here.

Place sucks . Picked carpet out Friday for a job with Dennis then Saturday call to pay and pick up…read moreand owner chad says he can't honor without confirming that Salman gave me that price. Never once said he would call to confirm only tells me "he just has to say it's sold out" so he doesn't have to honor price. These guys are gonna have fun wasting time driving to measure jobs that don't exist. Waste my time I'll do the same.

Wow! So far I'm very pleased. Going through a complete…read morerenovation in July 2017 (4 months ago) I was looking for good quality carpeting at a great price. When I walked into Truly Carpets I was a bit overwhelmed by all the carpet rolls, but when I told Dennis what I was looking for he told me about new stock coming in. It was the perfect color, texture & a great brand.... AND there was enough for both rooms. Yippee! I REALLY wish I'd had Truly Carpet install -ALL- my flooring. Unfortunately I mis-took 'Discount' as kind of shady, sub-par, or sub-contracted. Shame on me, I didn't bother to ask them if they subcontract their installs =( My loss. Hindsight, now wish I'd had them floor my entire home..... Truly installed a marvelous, high-end carpet remnants in my 2 bedrooms, but stupidly I went with Lowe's for the Pergo & the install. Ugh! Lowe's, what a HUGE nightmare!!!! I should have asked Truly to find me stock, because they had much better quality (12mm vs Lowe's 8mm Pergo stock). Truly installers arrived and did an amazing job. The biggest blessing is that the installers are part of the family, rather than subcontracted out as Lowe's does (nightmare!) The project manager was so knowledgeable, teaching me what I should have known BEFORE I'd gone shopping. My home flooring is gorgeous. When it's time to resurface my floors I'll be going back to Truly Carpet & Flooring.

We have uses Jamies of South Amherst for out living room carpeting and most recently a new sheet…read morelaminate flooring for our master bathroom. John who showed us examples and helped steer us to the product we chose. The day finally arrived and Tony did our install. What a great fellow who worked hard, cleaned up perfectly and gave us a great new floor! Thanks Jamies and Tony for such a great update!

I cannot say enough good things about my recent carpet purchase experience. It started at the…read morestore. We were looking at this certain carpet & the salesman Allen said, "with the size & shape of your room, you're going to see an obvious seam with that". Advice my counter guy didn't give. The man that came to measure & quote, very nice & no pressure. The installers Sonny & Jeff could not have been better. They were just great. One piece of trim between rooms didn't match, even though it was the color we picked. I just didn't like it. Sonny came back with 2 others & let me pick one I liked better. I love my new carpet & this company is a dream to with with.

Oct. 4, 2019 A month after the install, the grout started to…read morecome out in places. I now have huge areas with no grout between the tiles. At some point I will have to have the floor redone. Another professional told me that is was because they did not apply the grout with the correct consistency. I really should try to get at least a partial refund.

I had a great experience with this company. Joe was easy to work with and gave me a great quote for…read moreour basement. He did the work efficiently and it looks awesome. I don't think I could ask for more: great price, nice guy, and I excellent work. I will be giving Joe's name out to anyone needing flooring done.