Living close to Permanent Floors Carpet One, and in need of new bedroom carpet, I thought I would…read morecheck them out. My experience was unorthodox but really enjoyable. I stopped in and worked with Shelly who seems to take care of nearly everything at the store. She was helpful, providing me with a lot of information and encouraging me to take samples home with me to see how they'd look in the rooms. I came back a few days later and placed my order. Shelly was not in at the time but called me the very next morning to process the order. When I wasn't able to speak because I was in a meeting, she texted with me to ensure that the order was placed ASAP. I ordered the carpet on a Friday and it was installed the following Wednesday. The installer was professional and patient, answering my millions of questions. I would definitely recommend Permanent Floors Carpet One and would purchase from them again without hesitation!

I work in a small home office and we needed the first floor of our carpet replaced before a big out…read moreof town client was due to visit and this work needed to be done very quickly. All was well at first. They came out right away and quoted me at $2500 and ensured that if I placed the order now they would have plenty of time to receive and install the carpet before our big visit. Once I agreed and they charged my card the down payment, I get a phone call almost a week later telling me that their distributor mis-quoted and that the new price is $3300. I was upset because I felt like this was a bait and switch since they knew I was in a bind, plus I didn't see how it was our fault that they didn't get their numbers correct. If our business misquoted our clients you better believe we would be eating that cost. However, we eventually negotiated to split the increase and he ensured me that all was well with our deadline. Two days before they are scheduled to install, four days before my deadline, they tell me that they can't get the carpet in time even though UPS offers NDA and Saturday delivery. They threw their distributor under the bus yet refused to let me contact them to see if I could get the carpet shipped direct through our UPS account. They were completely unwilling to work with me on installing another day and gave me no other options. I could tell that they didn't want to do the work due to their previous mistakes making the job less profitable for them. I understand that to a point, but as a I now have to explain to my boss why the carpet is not being replaced it's my ass on the line. Bottom Line: Shady business practices that will leave you in the lurch.

I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store

Update after initial Review I called the number provided the…read moreday the owner left a response to this review, left a voicemail, and never received a call back from the owner. We did receive a call from their quality control manager. He was patient in listening to our concerns throughout our experience with the install and follow-ups. He came out a couple days later to inspect the installation. His conclusion was the seams were in spec. He said ideally, someone would have given us awareness of the difficulty of making the seams look good for this color and material combination. No additional discussion or follow-up was done based on this visit. From our perspective. At the end of the day, specs do not matter to someone purchasing high end carpet and paying a premium for installation. The only thing that matters is how it looks in the end. The seams are inconsistent with half being not noticeable, while major common area seams being very noticeable in many lighting conditions. Saying they are within specification can vary greatly and creeping up on the bare minimum of acceptable. I can guarantee you the majority of home owners paying $16,000 for carpet & installation are going to determine Floorz simply does not have high standards and is fine with providing the bare minimum to their customers. Original Review It is difficult for us to recommend Floorz based on our experience. TLDR Unprofessional installers, lack of oversight during installation, required additional fixes and corrections post install (many seams still show), no follow up once paid in full. Overview We spent $16000 with Floorz last December to get all of our carpet replaced. We paid 50% down and 50% upon completion of the core issues. 4 bedrooms, upstairs hallway, living room, and family room. All rooms were completely unfurnished. Pros We like the carpet we chose, padding, and color. The material was good quality and we would choose it again. When we communicated our concerns with how everything was left the first day, they came and picked up the carpet left on our front lawn. They came back to fix multiple areas of the carpet, stairs, closets that would no longer stay on or close properly, doors that were not put back on well, and vents that were popping out. These were not the original installers and made everything look a lot better than the initial install. Cons The installers left the house a complete mess the first day. They did not complete any room, left all the closet and upstairs doors in both bathrooms with our only showers. Constant cursing in Spanish until I called it out the next day. It was obvious we were actively living in the house. There looked to be no one overseeing or planning how a 2 day job would be done while we were living in the house. They left all of our old carpet on our front lawn on day 1 when we were told it would be hauled away. We would have never agreed to this since we have a HOA. When they were done on day 2, there were many issues all around. Required 2 follow-ups for carpet to fix a poor install on the stairs, multiple improper transitions to the hardwood floors, stretching of multiple areas of the carpet, many poor seams that are still showing after 4 months. 1 follow-up to repair closets and doors that were removed and no longer closed properly and all vents in carpeted areas that were popping out. While we were waiting for these fixes to happen, I received an unprofessional email stating to pay by the next day or it will be sent to collections. This was while we were already scheduled for the crew fixing the carpet on the stairs to come back with additional carpet since the first installers took all the extra with them. Conclusion They seriously need better quality control with who they are contracting out the installation. As a homeowner, I want a company that checks the work is done right. I shouldn't have to check the work, call all the discrepancies out, and ask for them to be fixed. If I was the owner, I would follow-up proactively around this experience to make sure it never happens again. No follow-up occurred after the final payment and I'm still bothered how these seams look after 4 months. I'm concerned about what level of warranty I actually have if this is how the initial install went.

from start to finish I had a great experience with josh and all his team. great selection at a wide…read morerange of price points, flexible on timing, great communication, and a beautiful finished product! we had our basement carpeted and the team (robin and Chris) who installed it were wonderful - efficient, kind, professional. Would definitely recommend carpet capitol to anyone who asks.

Honestly some of the best customer service I've ever had. I told them my budget and my timeline and…read morethey listened. The install couldn't have gone smoother. Overall a really good experience.

I have used ReNew Flooring several times. They are conveniently located at 20020 St. Clair Avenue…read morein Euclid, Ohio. They sell quality carpet and tile for super prices. I had my hardwood floors refinished in my home and they turned out beautiful with no stain. ReNew Flooring also does my investment properties. I have then refinish the hardwood flooring and the floors look like new. They installed my LVP in kitchens & baths giving the rooms a luxurious look. Finally, they installed basement carpet in 3 of my properties and carpeted a 2nd floor. ReNew Flooring is my go to for great customer service. I like them because they keep their word, respect my timelines and give me a quality finished product.

So here I was, trying to update my house and saw an ad on Facebook for renew flooring, they branded…read morethemselves as a small business, a local family trying to compete against the big guys. Well, one thing the big guys do is when they make an appointment, they actually show, now I would've been willing to give them a five minute grace period, but nothing even happened. There was no contact, no text, no phone call, no email, just an absolute no-show. So here's to the small business, you suck. I wouldn't waste my time dealing with this company ever again, and I want others to know about the crappy service they give.

I had all of the floors in my house refinished before I moved in Eleven years ago. They still look…read moregreat. Even the closet floors were perfect. They said that even with the hepafilter I might find a little dust but I never found any. They did a great job in a very timely manner. Erieside

Oct. 4, 2019 A month after the install, the grout started to…read morecome out in places. I now have huge areas with no grout between the tiles. At some point I will have to have the floor redone. Another professional told me that is was because they did not apply the grout with the correct consistency. I really should try to get at least a partial refund.

I had a great experience with this company. Joe was easy to work with and gave me a great quote for…read moreour basement. He did the work efficiently and it looks awesome. I don't think I could ask for more: great price, nice guy, and I excellent work. I will be giving Joe's name out to anyone needing flooring done.

Very happy with our purchase. Walker Floors was recommended to us though our parents who they've…read moredone fabulous work for in the past. They don't dissapoint. Rick & Beth are easy to work with. Rick came out and measured, provided a quote and answered a few quetions along the way. He and his wife, Beth were able to advise us on what flooring would best meet the needs of our family. The installers were friendly and professional and got the job done in two days (Living Room / Dining Room). They offer financing, which was nice - things were smooth every step of the way. They even gave us a complimentary microfiber floor mop and cleaning solution. We'll be using them again in a few years when our upstairs needs the carpet replaced. * * * * *

loved everything from stopping in and looking, to ordering, delivery and installation, and now…read moreenjoying our new bathroom , kitchen, and family room floors . all very good and grateful .

STI Flooring recently completed install of new flooring and refinishing of existing flooring of my…read morehome. Enthusiastically recommended. The scope included refinishing of three rooms of 60+ year-old white oak and install of white oak planks throughout remainder of first and second floors. Could not be any more pleased. Effective communicator. Great attention to detail. Really take great pride in their finished product. Offered great suggestions when tricky parts of the job surfaced due to unique conditions in an older home. Would actively seek to hire them again, if ever needed further flooring-related work.

STI Flooring was efficient and professional. The job was completed on budget and on time. I am…read morehappy with my refinished floors (3 bedrooms) and recommend this company for anyone looking to improve their home.