They did an exceptional job. Little weird cuz my roomie scheduled it oddly and without my consent…read more However we proceeded with the install and I could not be more pleased with the entire process. We even took remnants to be used as throw rugs needing bounded on the edges and that was perfect. Recommend this group to anyone. Good people seriously.

Joe and Shelly were so helpful with getting our basement back into comfortable liveable condition…read more They took on a job that the local big box stores wouldn't touch. From the beginning they were friendly, helpful, and professional. They were knowledgeable about which products would suit us best. The installer was just as friendly, professional, and skilled. The time from the estimate to the installation was super quick which we really appreciated. The basement is once again a comfortable place to be. We thank you and all my son's gaming friends thank you too. Our basement is the place to be. The floor must be super cushioned because those boys sure don't mind sleeping until noon on the floor. I can hardly wait until we can do our next flooring project.

Recently I was in a time crunch to have carpet installed. Joshua and his team went above and beyond…read moreto fit me in. Within a day they measured and provided me a competitive quote. The next day, the carpet crew arrived and within several hours wrapped up the job professionally, efficiently and cleaned up after themselves. Communication throughout the process was excellent. Joshua kept us informed, called back when he said he would and was easy to work with. Thanks to Joshua and the team for making a potentially stressful situation easier.

Very responsive, great customer service, quick response time and wonderful work. Prices were…read moreincredibly fair compared to competitors. Highly recommend.

Definitely one of the best carpet cleaners I have ever had. The technician called when he was on…read morethe way. He was prompt, friendly and efficient. Best of all, he did a great job!

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

Location Carpet have always done a great job for me. They are true professionals. I never have to…read moreworry about anything once they start their work. Thank you to all.

This is a great local family owned business! Their kindness and attention to detail makes working…read morewith them easy and informative. I Have used them multiple times and they continue to exceed my expectations both in value and ability to fill large orders quickly. I highly recommend them if you're looking for carpet!

I went in expecting to get a remnant, but for the same price left with new 2 foot squares I can…read moreeasily trim without handling the entire area's heavy carpet and cutting it around objects. I used adhesive on concrete, but it isn't always needed. Wonderful, helpful people here.

Location Carpet & Flooring on Euclid Ave. installed luxury vinyl plank flooring in a bedroom,…read morecloset, hall and linen closet, about 6 months ago. Preparation included tearing out ancient carpet and padding and fixing squeaks. I love it, it looks great and they did a great job. They answered the phone when I called, showed up on time, were nice to deal with and charged a fair price.

This is an update post. I would like to thank Empire today…read moreCleveland for fixing my floors. Due to scheduling issues ( mostly mine) as I was out of the country) it took around a month to get accomplished. However the floors look great and I am well pleased. Thanks again for the repairs.

I left a review on Google as well. They suggested I contact customer service. I have multiple times…read moreand only receive a returned email offering me no resolution to my situation. The sales rep arrive and quoted me a price of $6000 for carpet and LVP. I was offered a lower price by their competitor but they decided to match it. The day they were to install the LVP, my husband was home and I was at work. I came home to VINYL glued down "I thought you changed your mind". Beside them changing my order (I didn't catch the change in a barrage of emails they sent-my fault I was selling my rental as well during this time) they left glue all over the flooring. They did not replace my base boards as promised. This was first wk of April 2026. I am still getting glue off the floor. They left gaps where the vinyl was suppose to lay next to the wall. There are bubbles. I did not authorize them to take the remaining balance but they did anyway. They have lied to me, cheated me and stole my money. The one rep said "I see where you were looking at the LVP. If you want this it will cost an additional $2000". Needless to say, I'm not paying extra. Just fix the flooring and make it presentable. I plan to move at the end of the year. TN Johnson. 5/20 they say this isn't how they do business but I think it is. I have gotten NO WHERE with customer service.

Coming from someone who has used and worked with Floorz over a dozen times, Kim K is an absolute…read moreidiot. You can't rate a company based on a driver who "cut you off." You haven't even done business with this company. It's fair to say that we've all been in a hurry before, and tried to speed up to get in another lane. Kim K is just one of those people who can never do wrong, but God forbid anyone step out of line around her. You can't rate a company that you've never done business with. And yes, I've done business with Floorz many times... Brian is a fantastic businessman who always puts the customer first. That's why he's go-to flooring company for many of the premier custom home builders in the area. Don't listen to idiots who have no real experience with the company.

Starts off great with an engaging and welcoming "sales" associate and manager…read more Overpromising. Spend over $30k+ and think they would actually care and attempt to make it right. Difficult to get responses and answers and still waiting. Beware.

This will be my 43rd year of using Arslanian Bros. and my second home. This should be the best…read morerecommendation I could possibly give for this fine company! Dick Spurney

I had a large shag-style rug that had definitely seen better days, so I started looking for a…read morecompany to clean it. After seeing Arslanian Brothers' commercials for years, I finally decided to give them a call to learn more about their services. I was pleasantly surprised by how affordable their quote was and how quickly they were able to schedule my pickup. The team arrived right on time during the designated window, and the two gentlemen who came were professional, courteous, and efficient. My rug was returned the following week by a different team member who was just as professional as the ones who picked it up. I couldn't have been happier with the results. My two main hopes were that the matted areas would be re-fluffed and that the rug would return to its original cream color. When I unrolled it, it looked fantastic--fresh, clean, and beautifully restored. I'm so glad they were able to breathe new life into it and extend its lifespan. I will absolutely use Arslanian Brothers again!