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    Van Boxel Surplus

    3.0 (4 reviews)
    Closed 9:00 am - 6:00 pm

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    The Home Depot

    The Home Depot

    (13 reviews)

    $$

    the best Home Depot there is . PATTI is the most wonderful lady I've ever met. She always remembers…read moremy sweet son Levi.

    Apparently I HAVE to pick a rating, a one star is NOT my choice, Zero or less!…read moreThrough my company, A to Z Contractors LLC I have worked with the Home Depot for many years and have generally felt good about the service I've received. That is until my last kitchen cabinet order. When ordering $14,000+ of cabinets, the sales person mentioned that I would receive a discount on the counter if I ordered the top with the cabinets. That, as it turned out, was a very BIG MISTAKE! After receiving the cabinets two were damaged. After a few delays, I received the replacement cabinets, installed them and contacted the counter fabrication company referred by the Home Depot. It took almost 4 weeks to get them to measure the counter tops. The fabrication was to take 4-5 weeks. Here we are three months later and still no counter top. (Actually 14 weeks plus the 4 week measurement delay!) After about 8 weeks, I contacted my sales representative and she assured me that she would contact the installer and someone would contact me. NO CONTACT WITH ME OR MY COMPANY WAS MADE. Through numerous times that I was in the store, the sales associate assured me every time that she was in contact with the store manager who had contacted the regional manager and was in contact with the fabricator. Still no contact or communication from the fabricator or explanation from the Home Depot. Although the sales person has been sympathetic and has appeared to continue contacting the counter fabricator, I'm not sure what was done as resolution. Today I met with another sales associate and was going to cancel the top WHICH BECAUSE OF MY DISCOUNT, THAT WAS PASSED ON TO MY CUSTOMER I will now lose money by making up the difference in discounted cost as well as the increase in square foot costs. The salesman referred me to the store manager. Speaking with the store manager, who wanted NO PART OF MY "ATTITUDE" and was going to walk away from me as I went through the details of my fiasco, I was told that he was never informed about the delays or the details of this months long fiasco. Furthermore he informed me that no one had contacted anyone in authority (I.E. a regional manager) to resolve this problem. WHAT!!!!!!!!! Who's lying about the people contacted, the sales person or the manager? I'm not sure who to believe. Now I've lost future work with the customer who has cancelled ALL FUTURE AND RELATED PROJECTS which were originally scheduled in succession with the kitchen. I've lost money in replacement of the top which was ordered as a package, not to mention the referrals for future work which will not happen as well as my reputation as an on time and top quality construction company. Currently I am waiting on that store manager to contact me with some sort of resolution which he now says will be Sunday. We'll see if anyone contacts me. My advice is to NEVER ALLOW THE HOME DEPOT TO TALK YOU INTO A MULTIPLE ORDER OF COUNTER TOP AND CABINETS. ALWAYS FOLLOW THROUGH WITH SPEAKING TO SOMEONE OF AUTHORITY NOT JUST A SALES PERSON AND PUSH FOR RESPONSE. I give this experience at the Chardon Home Depot a ZERO star rating and the manager with the attitude who couldn't take my "attitude" even less. Steve/A to Z Contractors LLC

    Van Boxel Surplus - buildingsupplies - Updated May 2026

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