I was in an isle ALL by myself for 10 minutes + ......sweating in my mask so i took it off while I…read morewas staring at the mess of fitting etc. in a MINUITE all of the sudden a EAGER employee appeared from nowhere wanting to help? and then of course hit me with the mask issue.....really, security called you cuz i dropped my mask? Had I known i would have assistance in a NY second I would have lower it in garden, where no was to be found, or lumber where i walked up and down the isles 3 times looking for help ?

I needed some pressure treated lumber to reinforce the corners of a raised bed. I wanted it cut to…read moresize. I couldn't find any pressure treated lumber. I asked the lady at the desk, she said it was out back. She said there was a saw out there I could use to cut the lumber myself and that there were people out there to help. Out back is a large space with some stuff outside and some in covered areas. There was no one around to ask. After wandering around for a while, I found what I was looking for. It was on a shelf well over my head. I didn't think I could get it down by myself. I left and went across the street to Home Depot where I got great service. I was in and out with my cut lumber in less than 10 minutes.

Sales guy was cold and not friendly at all. They charge a 10% restocking fee on all items you…read morereturn. Be prepared to wait weeks to get your money back. They mail you a check from Texas weeks later. Ridiculous. Terrible expWould never buy from them again. ****update to my review***. It's been over three months and I STILL haven't received my refund. Everyone acts like they don't know why I haven't received my refund. Surprise surprise, I have to fight and kick to get my money back. What a joke.

What a great find. Huge yard full of all sorts of high quality interesting stone slabs and pieces…read more Very reasonable pricing. Found what I wanted, they loaded me up, paid, and I was gone. If your looking for great customer service and a handy complaint department, you don't have to look far. Owner was greeter, salesman, loader and cashier See pic. That is the man. At least you know he isn't spending all the profits on clothing. I will be going back.

We were on the hunt for a large slab (see: 3" thick, 32" deep, and 9 feet across) to serve as our…read morehearthstone. After looking at Van Ness, I couldn't find what I was looking for. I called Raymond Building Supply and they referred me to Outdoor Supply. Lo and behold I met with John who showed me around the yard and all the various options that fit our size requirements. He is super knowledgeable. They have a great selection of newer and reclaimed stone (original stone footers of the Cleveland Jaguar building). We found a piece of stone that is perfect. Now the question is...how the heck do we get a 2,000 lb piece of stone into our house? Ha ha

Absolutely cannot recommed this company due to their unethical business pratices. Find another…read morevendor who will not cheat you. I Ordered hardware online. 3 days later they mailed to say that is was backordered and would not be available for 3-4 weeks to ship. I immediately notified them that i could not wait and immediately cancelled. Then they had the nerve to charge a restocking fee for the order they said they could not ship on time. I contacted Jordan Kramer there and asked that this be corrected, and was and was rather bluntly told the fee stood.

Ordered a custom mortise set from locksetsonly.com - it was incorrectly handed. Waited 3 weeks for…read morethis. They will not call me - but instead send me one sentence emails. Ridiculous and unacceptable. I plan to contact the better business bureau. Do not order from them.

Commonwealth Lumber really is the best place to plan your next home improvement project. I was…read moredoing a lot of work at home, completely redid the kitchen, put in a brand new closet in the master, and built a completely new deck! The guys at Commonwealth were able to advise me on each project with each step and helped me save as much as possible. Everything turned out amazing and affordable, I'll definitely be going back.

From the owner: We Give You The Personal Attention You Deserve!…read more Commonwealth Lumber Company offers a wide range of building supplies to suit your needs, whether you're a contractor or a consumer. Whether you seek a solution for a remodeling challenge or assistance obtaining the required materials for a large construction project, our helpful staff is prepared to serve you!Our supervisor service includes delivery of those items you can t take with you. You can count on Commonwealth Lumber to make sure you get the needed products to the construction sure when & where you need them!

My wife and I were referred to Store with Style by our neighbors. When we contacted the store,…read morethey were immediately very friendly and helpful. Tony came out did the measurements, sent us a mock-up, and invited us back to the store showroom. There was no sales push just great discussion with Tony and his wife Kathy on what was best for our master bedroom closet. We made a deposit, set up a time, and their sons came out and did the install in two hours. They very friendly, explained everything, used drop clothes, washed all the new shelving, and vacuumed. This is one old fashioned down-to-earth family owned business. I strongly recommend them for any of your cabinetry and shelving needs. They are reasonably priced and a pleasure to work with. Rick & Patti Jablonski Willoughby, Ohio

We're absolutely in love with the addition to our mudroom and kitchen/bathroom countertops. Kathy,…read moreTony and Cassi made this entire process not only seamless, but enjoyable. As soon as you walk into their shop you're greeted with a smile and that went a long way with me. They work with you to come up with a design and also work around your budget. I always received a prompt response, and no matter the question, they took time to explain things I didn't understand. Every installer that came into our home was professional, courteous, and did excellent work. We're already looking for more rooms to update and would recommend them to anyone.

Went there the suggestion of my plumber, and there were several people in the showroom and not one…read moreperson said hello. No one asked if they could help me... What I was looking for... I was completely ignored. Customer Service is definitely not their forte! I did get some good ideas of what I'm looking for, but I will not be buying from them

I've been into several of their stores and always had a good time chatting with the employees. They…read moreknow their stuff. Recently stopped into the new shop in Macedonia and was amazed at how well it was laid out. The guys there were helpful. They have free hot dogs too! What else do you want?!

The true selection of this store is impressive - the displays, gorgeous - showing the consumer what…read moretrue perfection in stone and material can do when not purchased the same place you buy wood and drywall. We have tiled a lot - and shopped a lot between the houses we have owned - many times we opt for the cheaper ticket cost and lose sight of the whole deal - not this time. I came in on a holiday (and was still greeted so warmly and friendly) we asked for the salesman who we spoke to on the phone (just in case there's a commission thingy in the background) and he was AMAZING! Ask for Bruce! He walked around with us shopping the displays and looking at options as we pretty much planned our master bathroom remodel on the way to the store (as the daily special was true real Carrera marble for $5 a sq foot - yes please!). During the walking of the aisles (while he was on crutches to boot) he was super accommodating of my squirrel paced ADHD to anything shiny or pretty and yet also gave my husband helpful suggestions on the way to lie tile to do our vanity top (and idea we thought about but have never done). At the end of the transaction while ordering tile he made sure we had ever piece - edging, molding, grout, sealer, glossener, flooring - seriously he was awesome! Ask for Bruce! thank you Bruce!

Worst service ever. 4 trips to get the correct order and pieces still missing not in only excuses…read moreand was told that they would this time wave the extra shipping fee to bring in what I had ordered and paid for. Now manager not talking to me and I am still missing paid for for