We are remodeling and have used Burger's several times for those unexpected items (and other…read morethings!) and everyone has always been very helpful, as well as friendly. If the person that was helping me didn't know where it was, then they were able to communicate (via headset) to another person to ask. It always expedited my time in store. I'd rather support this hardware store ANY DAY vs the non-existent employees at the Mentor Home Depot! You've earned a customer for life!

This ace hardware might have the best customer service I have experienced. Staff is always so…read moreattentive on the floor greeting customers and asking what they are looking for to avoid wasted time searching the store. Especially today with most stores having staff distracted on phones and the customer having to approach first this is not the case here. Ace's staff is ready to help!

One of the remaining old-school hardware stores in the area. I love to be able to go up and ask a…read moreclerk and they know exactly what you're looking for. Lenny and his people are great!

Very knowledgeable, helpful, and friendly! A .99 tool saved me from spending hundreds for a new…read morekitchen faucet!!

Best hidden gem in Euclid! Go there if you need window or screen repair. They do an excellent job…read more I like this place because you get personalized service that you can't find at the big box stores. Don't forget to pet the resident cat - the friendliest feline in town. Seriously, Wilke has what you need for all your hardware needs.

I needed some help locating a particular lock washer. A service rep came over and found it saving…read moreme some time. Great sense of humor as well.

What's happened over at Dunn's? Since this last change in ownership, the range of services offered…read morehas declined. I needed a piece of wood cut to 26", they sent me to the service counter, (which is in the back of the store...most inconvenient for those of us who have difficulty walking), and after waiting 10 minutes to be helped, a very kind young man told me that they don't provide that service. At a hardware store? The employees are friendly and capable, but it's no longer the same place it was in the past. I miss the old Dunn Hardware store.

My husband and I had a very disappointing experience at this hardware store today. From the moment…read morewe walked in, we felt unwelcome and judged. The staff treated us with rudeness and suspicion that made us extremely uncomfortable. it was clear we were being profiled based on how we looked, well on how my husband looked, which is unacceptable anywhere-espicially in a business that should be serving the community with fairness and respect. I would love for this establishment to know all the wonderful things about my husband, he is and an amazing husband, father, teacher, and Veteran. Unfortunately all these wonderful things are lost to some based on the color of his skin. No one should be made to feel singled out or discriminated against just for walking into a store. We will not be returning, and we feel it's important to share this experience so others are aware.

Fantastic hardware store. Prices are alright for a moment and pops shop as well. Probably the best…read moreplace in lake county for hardware needs!

Love this place! I just moved so I'm finding I need all sorts of things and they have it…read more Good customer service and knowledgeable. I forgot they're closed on Sunday so be sure to check and also their hours are a suggestion.

Do not come here if you enjoy human decency. They will belittle and talk down to you after offering…read moreunsolicited advice. They don't have even simple water system supplies but will gaslight you as if you have no idea what you're doing. Highly recommend avoiding.