I have worked with Active Plumbing Supply in the past. I have always had good interactions. We visited them to purchase a shower. We were greeted within a minute by someone and then were approached by a sales personnel fairly quickly. We were told to come back to her when we had questions or needed help. At the time there were two sales personnel and one was working with another couple. We found the product we liked and wanted to make a purchase. The saleswoman who had asked us to contact her started to approach us and then turned to join the other salesperson. We stood there waiting for help for about 15 minutes and were completely ignored. We were unsure why it took two sales people to help one couple while leaving the only other couple waiting. We walked closer, but we did not even receive a sign that the saleswoman was even interested in serving us. A simple, "I will be right with you" or some message to acknowledge that other customers needed help would have helped. We moved closer to the group and the door and when we did not receive a response, we slowly left. There was not even a farewell comment or an effort to see if we had any questions. We were ready to set up our purchase, but the sales' staff seemed to think our business was not needed. We plan to take our business elsewhere. read more