This ace hardware might have the best customer service I have experienced. Staff is always so…read moreattentive on the floor greeting customers and asking what they are looking for to avoid wasted time searching the store. Especially today with most stores having staff distracted on phones and the customer having to approach first this is not the case here. Ace's staff is ready to help!

I can't stand this hardware store and vow never to return. Some of us enjoy the hardware shopping…read moreexperience but they jump on you before you can even begin to look. They used to have pleasant and knowledgeable young people manning the aisles but now it's just a bunch of grumpy old men. I can't even comment on the selection or value because I can never look around at my leisure. The quart of Benjamin Moore paint they mixed for me last year did not come close to the color already on my wall. So sorry I feel this way since I'm a believer in supporting local small businesses but I'm afraid I'll be going to the big box stores exclusively going forward.

This is a messy store!!!…read more and that's exactly why you'll love it. You don't come here for organization; you come for knowledge. The guys running this place might look grumpy, but don't let that fool you... they know where everything is, and that's all that matters. It's old-school, run by men who've been doing this forever and actually care. One time my car broke down, and the owner had one of his guys drive me all the way home. You just don't find places like this anymore. Don't let the grumpiness fool you... these are the good ones.

Store is a bit of a mess, but don't let that deter you. Their experience and knowledge is where you…read morereally get the value here. I was going to Lowe's, but they sold me the wrong tool fit the project and wasted my time and money. Would have had a lot less headache if I went here first

Best hidden gem in Euclid! Go there if you need window or screen repair. They do an excellent job…read more I like this place because you get personalized service that you can't find at the big box stores. Don't forget to pet the resident cat - the friendliest feline in town. Seriously, Wilke has what you need for all your hardware needs.

One of the remaining old-school hardware stores in the area. I love to be able to go up and ask a…read moreclerk and they know exactly what you're looking for. Lenny and his people are great!

Very knowledgeable, helpful, and friendly! A .99 tool saved me from spending hundreds for a new…read morekitchen faucet!!

The absolutely most helpful hardware store. They absolutely never fail to greet anyone, they ALWAYS…read moreask you if you need help finding something. You might get more attention here than you do at home... depot. Or Lowes. This is may be a smaller store but their customers service is unrivaled. I bought a fire pit here last weekend and it was cheaper and of a better quality than a smaller one for sale at Lowe's. Set up was easy, and the first bonfire was (awesome/) great. Summer is about to rock :) Also. Check out their naughty list near the entrance. See if you dodged a bullet by not going on a second date with any of these people who engage in shoplifting. They've stolen from Ace, don't let them steal your heart. lol.

I recently ask for a quote on a few screens to get done the quote was set up incorrect due to…read moreanother guys mistakes which I reviewed with him about first They came back with a revised quote and I was ok with it for 4 screens I never gave the ok to do the job but one of the screens the guy did anywsy I called and said ok I will pick it up and pay for 1 door screen frame and screen 80 bucks thought it was still high but ok took it home to try it and it was torqued bad and had no clips that broke off on the screen that he had as the model one that needs replaced The guy came up and said it will fall back into place I said no it won't work and it had no clips to hold it in anyway The guy that did the screen got pissed at me stomped off and said I will take it just give him a return Horrible attitude and customer service I live right up the street from this store and because of how I was treated I will never return and you just lost a long time customer What was I suppose to do take a new frame for 80 bucks that does not work and just falls out ??? Wow what an experience for me !

My go-to hardware store! Always helpful, friendly, and well stocked. Can't be replaced by big-box…read morestores!

I needed some help locating a particular lock washer. A service rep came over and found it saving…read moreme some time. Great sense of humor as well.

My husband and I had a very disappointing experience at this hardware store today. From the moment…read morewe walked in, we felt unwelcome and judged. The staff treated us with rudeness and suspicion that made us extremely uncomfortable. it was clear we were being profiled based on how we looked, well on how my husband looked, which is unacceptable anywhere-espicially in a business that should be serving the community with fairness and respect. I would love for this establishment to know all the wonderful things about my husband, he is and an amazing husband, father, teacher, and Veteran. Unfortunately all these wonderful things are lost to some based on the color of his skin. No one should be made to feel singled out or discriminated against just for walking into a store. We will not be returning, and we feel it's important to share this experience so others are aware.

Fantastic hardware store. Prices are alright for a moment and pops shop as well. Probably the best…read moreplace in lake county for hardware needs!

Love this place! I just moved so I'm finding I need all sorts of things and they have it…read more Good customer service and knowledgeable. I forgot they're closed on Sunday so be sure to check and also their hours are a suggestion.

Do not come here if you enjoy human decency. They will belittle and talk down to you after offering…read moreunsolicited advice. They don't have even simple water system supplies but will gaslight you as if you have no idea what you're doing. Highly recommend avoiding.