This ace hardware might have the best customer service I have experienced. Staff is always so…read moreattentive on the floor greeting customers and asking what they are looking for to avoid wasted time searching the store. Especially today with most stores having staff distracted on phones and the customer having to approach first this is not the case here. Ace's staff is ready to help!

I can't stand this hardware store and vow never to return. Some of us enjoy the hardware shopping…read moreexperience but they jump on you before you can even begin to look. They used to have pleasant and knowledgeable young people manning the aisles but now it's just a bunch of grumpy old men. I can't even comment on the selection or value because I can never look around at my leisure. The quart of Benjamin Moore paint they mixed for me last year did not come close to the color already on my wall. So sorry I feel this way since I'm a believer in supporting local small businesses but I'm afraid I'll be going to the big box stores exclusively going forward.

Very knowledgeable, helpful, and friendly! A .99 tool saved me from spending hundreds for a new…read morekitchen faucet!!

This is a dwindling type of business: a locally owned, friendly mom-and-pop type hardware store…read more Much better than Lowes or Home Depot, especially as far as service - these guys are the real deal and are happy to assist you with whatever you need. I was able to help a friend with some garden projects, electrical, and even plumbing - and everything I needed came from this store.

Best hidden gem in Euclid! Go there if you need window or screen repair. They do an excellent job…read more I like this place because you get personalized service that you can't find at the big box stores. Don't forget to pet the resident cat - the friendliest feline in town. Seriously, Wilke has what you need for all your hardware needs.

I needed some help locating a particular lock washer. A service rep came over and found it saving…read moreme some time. Great sense of humor as well.

What's happened over at Dunn's? Since this last change in ownership, the range of services offered…read morehas declined. I needed a piece of wood cut to 26", they sent me to the service counter, (which is in the back of the store...most inconvenient for those of us who have difficulty walking), and after waiting 10 minutes to be helped, a very kind young man told me that they don't provide that service. At a hardware store? The employees are friendly and capable, but it's no longer the same place it was in the past. I miss the old Dunn Hardware store.

Fantastic hardware store. Prices are alright for a moment and pops shop as well. Probably the best…read moreplace in lake county for hardware needs!

My husband and I had a very disappointing experience at this hardware store today. From the moment…read morewe walked in, we felt unwelcome and judged. The staff treated us with rudeness and suspicion that made us extremely uncomfortable. it was clear we were being profiled based on how we looked, well on how my husband looked, which is unacceptable anywhere-espicially in a business that should be serving the community with fairness and respect. I would love for this establishment to know all the wonderful things about my husband, he is and an amazing husband, father, teacher, and Veteran. Unfortunately all these wonderful things are lost to some based on the color of his skin. No one should be made to feel singled out or discriminated against just for walking into a store. We will not be returning, and we feel it's important to share this experience so others are aware.

Love this place! I just moved so I'm finding I need all sorts of things and they have it…read more Good customer service and knowledgeable. I forgot they're closed on Sunday so be sure to check and also their hours are a suggestion.

Do not come here if you enjoy human decency. They will belittle and talk down to you after offering…read moreunsolicited advice. They don't have even simple water system supplies but will gaslight you as if you have no idea what you're doing. Highly recommend avoiding.

No complaints with this establishment. I saw an item online that I had been looking for at a great…read moreprice no less, but did not see a function to buy it ahead of time and pickup in the store. So I called the store (old school alert) and was able to speak to an actual person. The woman on the phone was very pleasant and confirmed there were plenty on the shelf. I drove to the location and found it to be very neat and organized. I quickly located what I was looking for and was on my way. Everyone I encountered was welcoming. It gave you that old country store warmth feeling as opposed to a big box store. I will keep them in mind for future needs.

The selection and value are ok to good. People are very rude and talk down to you when you question…read moresomething. Employee's need additional training in customer service. From the supervisor all the way down. Not sure where they find these people.