We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

Ohio Basement Authority sent a most professional service representative, Nathan, to my home today…read more Nathan quickly repaired a loose gutter installed in a pipe belonging to my system, and inspected the system in my house. Everything was A-okay! He showed me photos of everything he inspected. I had never seen the inside of the pump well before, very interesting! He answered all my questions My system and backup battery passed the test! It's such a value when you get what you need from a Service Representative!

I should have done my research and a better job of verifying that this company was legitimate. I…read morecontacted this " company " by email 2 years ago for an estimate on a project at my home. They came out and provided an estimate, but I did not follow through with the project due to financial issues I was having. I reached back out to the company a month ago when I was ready to move forward with the project. They took a few days to get back to me, which was understandable. They requested a deposit by zelle to order materials and I promptly sent it. After the deposit was sent my texts and calls would go unanswered for days. I decided to go to the address listed on the website to speak to someone in person and there was a totally different business occupying the space. When I did receive a response it was very sarcastic and condescending. I was promised a completion date of April 8th. I will be waiting, but I am not optimistic that the work will be done.

I cannot recommend this company. As the priest of St. Luke's Episcopal Church in Cleveland, I also…read morecannot in good conscience let other people hire them. We received three quotes for a fallen lintel over our brick garage. OCM were not the cheapest, but I really liked their office manager, Mallory. We paid our $2000+ deposit and Mallory confirmed that they would be out within a week to begin work on a two-day project, around August 10, 2023. I left the matter in my office manager's hands because I had to travel out of town for two weeks. When I returned, nothing had been done. I called and left several voicemails. I also texted several times. I finally sent a frantic text in mid-September demanding either the work be completed immediately or my deposit returned. After a few "tomorrow" push-offs, they finally arrived and started demo. They arrived without the proper equipment or enough people. They could not complete demo efficiently and dragged it out more than two weeks. They did not bring the proper adapters for their power equipment and rewired our garage to route a line for their equipment without my permission. They ordered the wrong I-Beam replacement and we had to front them 80% of the job cost in order to continue work. They completed this on Oct. 27 and harassed me until I returned early from an out of town work conference in order to hand them a check. The young man was using the wrong tool to trim the insulation and said he would be back that evening to finish trimming it with the correct tool. I regret that I paid them then anyway, because I knew Joe the owner had overextended himself financially on the job. Only later I discovered they had not fixed the electrical in the garage as they said they had. It is December 1 and they still have not completed the job. The I-Beam is replaced, the brick is up, but they did not finish the trim and they did not fix our electrical, so we have an entire wall of outlets that does not work. We run a free store and a mobile food pantry out of our garage to help support the needs of our community. They have negatively impacted our ability to continue our work. Please call our office (number listed in profile) if you would like further details.

I had the pleasure of having Noah come to my house to install a chimney cap, and I can't recommend…read morehim enough! Despite the pouring rain, he showed up on time and tackled the job with professionalism and a positive attitude. He worked efficiently and ensured everything was done correctly. It's clear he takes pride in his work. If you need any chimney services, Noah is your guy! Five stars all the way!

I hired Noah to widen our driveway and kept getting the run around about getting the permit and 2…read moremonths later still did not have the permit and when I asked for my money back he kept promising to return my deposit but nothing. He did no work and kept my $2000 with no attempt to return it. DO NOT GIVE HIM YOUR MONEY!! Then I found out that this kid is in high school and must be some kind of scam he's running along with his father who owns Mr. Mason. The two of them said they would complete the project but couldn't even figure out how to get a permit. I'm guessing they had my money spent the second I gave it to them. I recently hired someone new and they were able to get the permit within 4 days but now it's too cold to lay concrete.

Justin came out and gave us an estimate for the curbing we wanted. He's VERY busy so it took a bit…read moreof time, but the wait is worth it. Justin and his men showed up, worked very hard and when they were done you could barely tell anyone had been there, except of course for the new beautiful curbing. His attention to detail, cleaning up the work site and just being a likeable man make recommending him a breeze, you won't be disappointed if you contract with this man for work

Hired to grade my gravel driveway. Paid the $6k deposit. Told me I would get a great deal to pour…read morenew driveway. I signed revised contract and paid the deposit. He tore up driveway, sidewalk and apron. His guy hit the water line. After that delay after delay. He miscalculated and then asked for thousands to finish the job. I says no he left the driveway tore up for 3wks. Had to hire attorney, get city involved, and job was completed by new contractor. DO NOT USE this guy he makes mistakes and want you to pay to fix them.

Our patio looks beautiful! The crew were very polite and professional. They cleaned up like they…read moresaid we would. We now have a beautiful patio. Thank you to Carter and his crew!

Manchester Chimney restored our 20,000 sq. ft. four story apartment building built in 1927. The…read moreowner Tim was very professional and conscientious planning out and executing this big project. He did a remarkable job, at a fair price and the entire project was done within the scheduled time frame. We have more projects for him, and highly recommend his services.

Horrible experience - Tim at Manchester has a history of not showing up. He talked a great game, so…read morewe waited patiently for 3 months to get on his schedule for our chimney work to be done on 6/10/26. I texted him on 6/9 for ETA. No reply. Called him and left msg on 6/10/26. No reply. This is NOT the guy you want to do business with. Find someone else whom you can trust to show up.