I stopped in here for flatware. I was expecting to spend a fair amount on the flatware. But the…read moreselection wasn't saying "Buy Me". So in this visit I didn't make a purchase. The staff were very friendly and helpful. She also gave us tips about going on the website and being able to see more options. I was please to have the opportunity just to walk in and visit this location.

It's 12 degrees outside and the store opens at 11:00, it was 2 minutes til!!! We were looking at…read morethe hours to see when it opens. A salesperson opened the door to let (I'm assuming) another employee in, no greeting, nothing. Will not shop there ever. How rude! 2 minutes in 12 degree weather, not one word??

Took a cooking class with a friend. The Chef was a wonderful instructor. The menu delicious. Yum!…read moreLearned recipes, cooking skills and tips to apply at home!

Here is how my conversation went with an employee over the phone on Sunday, January 12, 2025:…read more Me: I am calling to learn about purchasing a Nespresso machine, milk frother, and pods. Her (nastily): We don't carry the pods. Me: Can you tell me what machines you have in stock? Her (again, nasty): I have no idea. Me: Would you find out? Her (resentful): I would have to go to the stockroom. Me: Yes, that's your job. Her: Click. (She hung up on me.) I called back, but they did not answer the phone twice. The third time, I got through and asked to speak to a manager. The manager argued with me and claimed the call was disconnected while I was on hold. That was a blatant lie; the employee never said she was putting me on hold; she just hung up. I told the manager I would never set foot in the store again, and I won't. Sadly, she did not seem to care one whit.

We were staying at the hotel in Legacy Village and walked around the plaza to check everything out…read more We love Crate & Barrel, so we stopped in to see if anything caught our eyes. This location has some great display windows on the outside that give you a good preview of everything and inside it's pretty spread out so you don't feel claustrophobic while you're browsing. They have two floors and everything is well organized. The kitchen section was pretty impressive with all the tools and accessories you could want. It's also nice to be able to sit on the couches in person and check out materials instead of buying them online.

Angry, hostile and rude, Is how I describe three employees on Saturday 3-28-26. We needed to…read moreexchange some recently purchased defective flatware. "I have the same set and it's fine" one said. "Did you wash these" said another. " this is a final sale" said the manager. Doubt we will be back

They had forks, knives and everything you could possibly need to help you eat. And cook. I bought…read morespatulas and pepper shakers. This isn't high end cookware like Williams-Sonoma, but nice enough and mid-range. Now if it was possible to hunt the ducks or fish the catfish out of that central pond...

I was in the store today with my mom and 3 year old. I picked out a new cup with a straw for my kid…read moreand verbalized to him that we were going to buy him a new cup. He took the cup and started putting the straw in his mouth. The lady who was working there immediately came up to me and said "You plan on buying that, right?" I just looked at her for a second because the tone and in which she said it was so rude. I then stated that yes, I was buying the cup. She then walked away. My mom then went to the check out to pay for my kid's cup and something she bought. I pushed my stroller towards the front of the store to get out of the way of some other shoppers. The women I encountered earlier came over to the cash register and asked the girl checking my mom out multiple times if I had paid for the cup. The girl at the register was trying to talk quietly because my mom was still finishing the transaction, but this lady kept asking her. I get it - my kid put the straw in his mouth and you wanted to make sUre we didn't just put it back. But there is a tactful and polite way to approach the situation.

One of our favorite spots for Mother's Day gift ideas is Root Candle in Medina! This family owned…read morespot has been a local favorite for over 150 years, featuring a wide variety of candles in different scents, colors, wicks, sizes and shapes, home decor and unique gifts! We love supporting small local businesses! So many options to choose from, we ended up spending an hour perusing all the different areas in the store! My favorite scent from the summer collection was the Citron & Bergamot candle! They also have a large sale section I recommend checking out with very affordable prices! The ladies at the check out desk were so friendly and made sure to wrap each item carefully! Plenty of parking available! We will absolutely be back!

Beautifully displayed candles, pillows, gadgets and gifts for everyone…read more Very efficient check out. I could spend a lot of time and money in this place. Lots of parking.

Yellow Creek Trading Company is a great home furnishing and accent store located in the hills of…read morePeninsula! With knick knacks ranging from figurines to gigantic wall clocks to pillows to tea candles... It is also the perfect store for gifts for that special someone! You can find local artists' jewelry, children's gifts, scarves and ladies' hipster clothing all here. We purchased some Root Honey scent candles and cute reader glasses today. Also, I tried a squirt of FHF Honey Heel Glaze from the tester. It is on Oprah's The O List this year. It felt magical on my palms, thus it would do miracles for my heels.

very cute gift store. knick knacks, decorations, quilts, salt & pepper shakers, cards, books,…read moreholiday, furniture, jewelry, glassware, much of it with a nature theme. kind of like a pottery barn meets williams sonoma meets z gallerie but with suprisingly better prices and a historical bent. this would be a fun place to shop for christmas. my favorite thing: a little baby "fur" baby jacket w/ bear ears to make your baby look like a teddy bear. second favorite: multi colored glass christmas ornaments.

I ordered a rug and paid for the "white glove delivery". They dropped off the wrong rug then argued…read morewith me that it was the correct rug. It was not. The warehouse supervisor told me they essentially would have to reorder it and it would be another 3-5 weeks for delivery because it was on backorder after I had already waited 3 weeks for this delivery. I was confused since they were supposed to deliver the rug to me that day. She then told me if I talked to the customer service representative they would tell me the same thing. After asking to speak to a manager while talking to the customer service representative for 90 minutes they finally transferred me after I requested my order just be cancelled and I wanted a refund. The manager then told me she would call me back the next morning with a better idea of the expedited delivery timeframe. She never called. I have attempted to cancel my order with no response.

I ordered on line for my daughter bridal shower they canceled more than 1/2 my order without a…read morereason I finally received order days before shower sending me 2 of everything which I had to return and weeks of phone calls for hours to get gift cards they promised me it's been insane on top of this I had to tell them to subtract bought items on bridal registry it's been such a saga I will Never shop with west elm ever again!!!!!!!!

Let me start off by saying that this review is based on my experience only and may not reflect on…read morethe company as a whole. What experience I had may not be the same for someone else. Initially met and asked for a contract for a $130,000 remodel (including his $15,000 project management fee). Joseph (Joey) A. Mannarino said he doesn't do contracts but would sign one if I furnished one. Okay? Had to hire a law firm to draft up a remodeling contract, ate that expense. 3 months later, contract breached. Did not meet deadline. By the time I terminated the contract, it it was 77% complete at ~$155,000 (supposed to be 100% completion at $130,000). Exceeded budget by tens of thousands of dollars and did not even finish the job. Designed all of my cabinetry and ordered it without sending to me for approval. Tried to bill me for work not approved and work that they had to fix for their error. Installed the wrong marble in my bathroom and then gave me a referral to another contractor to fix it because they don't fix marble finishes. Had to pay that cost too. I would need to write a novel to explain all of the errors they made. Those are just the major ones. As a courtesy, I sent them same day or next day payments for $XX,XXX.XX. Eventually it got to an episode where they sent me an invoice, and 3-4 hours later sent me an email, text, and phone calls trying to find me to get a check. But the invoice always said due in 30 days. I eventually resorted to mailing them a check because I could not tolerate this type of unprofessionalism anymore. When I terminated the contract and fired them, I then asked them for the accounting to justify overages, the subcontractor lien waivers, and the final invoice as a condition to final payment. They held them hostage demanding more money, even after telling them they exceeded the contract maximum. To add more insult, when I asked for the final invoice for the third time, they decided to respond by filing a lien on my house. Yes, you read that correctly. They breached the contract, I fired them, they asked for more money even after exceeding the contract max, I asked for the final documents and invoice as a condition to final payment to close out the contract, and then they decide to file a lien on my house. I hired a law firm and there is now pending litigation which you can find publicly online: http://phoenix.lakecountyohio.gov/eservices/home.page.2. Also, they've been fighting very hard to get all of my reviews removed from the internet. On Home Advisor, they disputed my review to get it removed, and when I furnished the proof of documents to Home Advisor, they reinstated my review. TBF then publicly commented a reply and said, "We are very sorry a customer feels this way. We do everything we can for customers to have a positive experience. We have reached out to this customer to rectify any concerns they may have." They NEVER reached out to me to rectify any concerns after that review was posted. They also disputed my review on the Better Business Bureau (BBB) and said they don't have any records of doing business with me. Firenza Stone "does not have any record of doing business with me" even though I bought $40,000 worth of materials from their showroom in Willoughby though right? I live in an upscale area that is home to many professionals. I was very surprised to hear that many of them have already been told by others of their experiences with TBF. I wish I had had the opportunity to speak with my neighbors before buying my house in Ohio and immediately handing the keys to TBF to remodel it before I moved in. To date, I have not heard from them. This is how they treated me after spending over $100,000 cash with them.