Purchased an oven igniter to fix our 30 y/o stove. Parts guy opened the box to show me how fragile…read morethe coil is and to be very careful. So... I get home to install and guess what happens? The coil broke! $75 down the drain and I was pounding on the wall, stomping on the floor, and swearing all around the house in disgust!! I called V&V back to let them know what happened - guys said "that's what I tried to explain to you." Fair enough - not their fault. Asked if they can do anything for me - can't replace it for free, but he invited me to come back and he would lessen the blow of having to get another one. Still had to fork up another good chunk of change - was mad a hornet, but felt better that they at least tried to dampen the damage for me. Second (well, 3rd if you count the rebuy) I've gotten parts from here. Great service!

Great customer service, drove to a few places that couldn't help me and then my local hardware…read morestore suggested I go to V&V who had the part I needed in stock. I was in and out in a few minutes and off to my repair.

In early February, my three-year-old Bosch 800 series threw the E15 error code -- showing a leak…read moresomewhere with water puddling in the base of the dishwasher. Called Mr. Appliance. They were very friendly and came out to fix it on Feb 12. They fixed it ($179), and it lasted a week before it threw the same error code again. They came out and looked at it again, and recommended a part with a bigger fix, so we said OK, and we ordered it. On their third trip to our place they came out Feb 24 and installed that new part ($505). That fix worked, and the tech was very friendly, but a week later it threw yet again the E15 error code. I called their office in frustration and three days later they still hadn't called me back. So I called in again and they promised to come out and make it right. After another few days' wait, they came out again on March 10, looked at it, fixed it up, and that fixe lasted, yep, about a week. They came back on March 24 and recommended another fix (only a $30 part this time), and they installed it on March 28. This time I was assured it was fixed for real, and it seemed like it was running fine just like every other time the tech was here. But yep, the dreaded E15 error code came again three days later on March 31. So we've been eating off paper plates on and off for six weeks, Mr. Appliance has come to my house six times, made four repairs, at a cost of over $700, and my dishwasher is still broken. The tech is super friendly and seems knowledgeable, but he certainly hasn't actually fixed my dishwasher. They don't seem to have anyone else to send to fix it. Their management takes a few days to call you back even when you're obviously dissatisfied, and their only solution to make it right is to send their people back to repeat the same attempt. So if you've got an easy job, maybe Mr. Appliance will be the right fit for you. But if you've got a tricky job I can't recommend Mr. Appliance, while their techs are friendly you may find yourself wasting six weeks of effort and hundreds of dollars and yet have to replace your dishwasher anyways.

Your technician replaced the compressor on my Thermador wine cooler after diagnosing it as the…read morecause of the cooling issue. However, a little over a month later, the unit stopped cooling again. During the follow-up visit, the same technician identified severe corrosion on the heat exchanger and a refrigerant leak. Thermador later confirmed that the unit is not repairable, and I was forced to purchase a replacement out of pocket at a discounted price (which is currently backordered). I want to express my concern that this corrosion and leakage likely did not develop within such a short period of time. It seems far more probable that the corrosion was already present during the initial diagnosis and simply went unnoticed. If that is the case, the compressor replacement was only a temporary fix and did not address the root cause of the problem. I understand that I was informed that the leak is being treated as a separate issue and therefore not covered under the repair warranty. However, from my perspective, I paid for a repair which ultimately failed because the underlying problem was not identified or resolved. I sent you an email and I am still waiting for your reply almost a year later...

He was very responsive and was able to come out the same day. Unfortunately our oven that was over…read more20 years old no longer had parts available, but Charles even took the time to look for the part on eBay to try to give us options.

I am annoyed and offended by the technician assigned to us. We requested services, took off work…read morefor two days in a row only to be met with cancellations. On the second cancellation the technician stated that he was "scared to leave his truck unattended". For reference, we live in a nice neighborhood without any history of harm toward cars, people, or others. This man had our address before confirming the appointment, didn't approach the door or ask if it was safe. He made a judgement about us and I really don't appreciate it.

Excellent customer service. Very professional. Good selection. Excellent pricing…read more They have a great variety of household items besides appliances. We had great customer service. Rolan was excellent to work with on getting our new stove.

This company is very unprofessional . They made an appointment with me and never came out nor…read morecalled and said why they didn't. The only thing this Roland could say to me is that he basically forgot because his secretary didn't write it in his book , yet he spoke to me for the appointment. He didn't bother to resolve the issue just turned quiet over the telephone when I said I took off of work and I heard nothing from no one from your company why there was a no show he remained silent and next thing you know the line disconnected .. he hung up . Do not use this company for repair work because the work will never get done and no accountability will be taken . It's sad that I had to be the one who called initially to find out why they didn't come out .

Ashley is the sweetest, she was very helpful! I called in for assistance and she did not miss a…read moresingle beat, she was very helpful and I appreciated speaking with her.

Great service, knowledgable sales people, excellent selection of appliances or they can order…read morewhatever you want, will store new appliances until your project is ready for installation. The combination of support for products purchased, response to emergency (quickly able to replace your non-functioning stand alone freezer with a new freezer before losing everything in the non-functioning freezer,) and extremely friendly attitude, the value of dealing with Bloom Brod. Supply including the remove and install policy rates as VALUE as unparalleled in this area of North Eastern Ohio.

I went to Home Depot today to purchase a few things, especially lumber. I was looking for 3/4 inch…read moreplywood to cover up an open section 3by 3 feet leading to the second floor of my garage. I was told that I had to purchase the whole sheet of 4' x 8' feet and I asked the price. I was told $29.47 I placed the pieces on top of the cart, 3 pieces in all as I had to buy the whole sheet. When I got to the cashier, she kept looking under the boards as I had an outdoor mat and Zevo. She told me that the wood was 5 marks and it was $44.00. I told her that I was told that it was $29.47 before it was cut and 5 cuts were free. She called the guy from lumber and he sided with her. She also had me lift the 3 pieces off the cart so that she could scan the mat. The display with the mats was right there at the entrance. I will not be going back there again, as they lost my business.

I hate HomeDepot. I hate HomeDepot.I honestly don't know wp…read morein the Went to garden side so I could get in and out. Decided I needed outdoor mold and mildew remover. Went inside and found a clerk hovering in a corner. Asked for help only to be misdirected and then dumped to fend for myself. So I left. Please train your employees to make eye contact and speak clearly especially when wearing a mask. Also if they don't know where a product is why can't they ask for assistance????? I have never had great service at your store. I will take my business to a small neighborhood hardware s

So far the experience has been great..Furniture will arrive tomorrow…read more The store has a huge selection and the prices are very affordable compared to other places Steve and Adam are very nice and helpful If you are looking for furniture check them out

Steve was great, patient and helpful salesman and the furniture was right in my price tangeread more

New refrigerator delivered today by Andre and Ray. They were careful and professional . Snow Bros…read morehas made my selection and purchases easy many times over the years. Ive checked out others but always end up choosing Snow Bros!

Snow Bros. website is not accurate with what they have available. I purchased appliance and two…read moredays before delivery date they left voicemail saying appliance was currently unavailable and that they were unable to deliver for 5 additional weeks. I called multiple times in 3 days but they do not answer phone. When salesman did finally call me back I cancelled order and wanted it removed from my credit card. I was told it will take 7 to 10 days.

The First Gentleman I talked to was on point. He told how they worked, how they received payment…read more I was looking to get a refrigerator fixed in a building I help manage. It seemed strange to me that I could not talk to someone who schedules by 7. I am hoping to create a long term vendor relationship. I finally get a call at 8. Then I get information not for a fridge scheduling but for an AC which I have interest in, but is low on the priority list. I really need this Refrigerator fixed. After waiting until 8, I am told to call the next day. Punch line, can't reach anyone at the number the next day. We run an office with lots of suites. We want to help our tenant out. But if there is no one to talk to how do we get that done?

First time using this company, great experience, I highly recommend My Appliance Guy…read more They were responsive, courteous and honest. This is our go-to for home appliances repairs now.

Rico is honest and easy to work with. The repairs he did have so far been successful.read more

Needed service on a gas dryer. Repair man came out and indicated possible problem dryer worked…read more Next day it was not working repairman stood returned and fixed the issue. Provided excellent customer service and also gave me other appliance information in the future. I would recommend this business and look forward to purchasing appliances from them in the near future.