Purchased an oven igniter to fix our 30 y/o stove. Parts guy opened the box to show me how fragile…read morethe coil is and to be very careful. So... I get home to install and guess what happens? The coil broke! $75 down the drain and I was pounding on the wall, stomping on the floor, and swearing all around the house in disgust!! I called V&V back to let them know what happened - guys said "that's what I tried to explain to you." Fair enough - not their fault. Asked if they can do anything for me - can't replace it for free, but he invited me to come back and he would lessen the blow of having to get another one. Still had to fork up another good chunk of change - was mad a hornet, but felt better that they at least tried to dampen the damage for me. Second (well, 3rd if you count the rebuy) I've gotten parts from here. Great service!

Great customer service, drove to a few places that couldn't help me and then my local hardware…read morestore suggested I go to V&V who had the part I needed in stock. I was in and out in a few minutes and off to my repair.

Ryan and the team once again did a GREAT job - they took the time to find the exact disposal we…read morewanted and got it installed swiftly and neatly. We have had nothing but great experiences so far. Thanks as always! The Williams Family

I called and they came the next day. I asked them to call me not my son whose dryer I broke. They…read moredid not. I called and they told me I needed to order a part. I did. My son said we found it was under warranty. I called back to cancel the part in 1 hour. They said it has to be delivered first and then they will charge me a 20% restocking fee. Totally unacceptable. Never use this company. It's all about money

Charles explained the problem with the appliance (washer and dryer) clearly and provided a detailed…read moreestimate for the repair. He completed the work efficiently and left the workspace clean and tidy. He provided quality and affordable repair with a guarantee and when there was a problem, he returned the very same day to check on the appliance. I appreciated his professionalism and expertise throughout the process. I would hire MRYIAD again for any future needs. If you have a problem, I would highly recommend Charles. Thank you so much for your quality repair, reliability, and dedication!

He was very responsive and was able to come out the same day. Unfortunately our oven that was over…read more20 years old no longer had parts available, but Charles even took the time to look for the part on eBay to try to give us options.

This company is very unprofessional . They made an appointment with me and never came out nor…read morecalled and said why they didn't. The only thing this Roland could say to me is that he basically forgot because his secretary didn't write it in his book , yet he spoke to me for the appointment. He didn't bother to resolve the issue just turned quiet over the telephone when I said I took off of work and I heard nothing from no one from your company why there was a no show he remained silent and next thing you know the line disconnected .. he hung up . Do not use this company for repair work because the work will never get done and no accountability will be taken . It's sad that I had to be the one who called initially to find out why they didn't come out .

Ashley is the sweetest, she was very helpful! I called in for assistance and she did not miss a…read moresingle beat, she was very helpful and I appreciated speaking with her.

Great service, knowledgable sales people, excellent selection of appliances or they can order…read morewhatever you want, will store new appliances until your project is ready for installation. The combination of support for products purchased, response to emergency (quickly able to replace your non-functioning stand alone freezer with a new freezer before losing everything in the non-functioning freezer,) and extremely friendly attitude, the value of dealing with Bloom Brod. Supply including the remove and install policy rates as VALUE as unparalleled in this area of North Eastern Ohio.

I went to Home Depot today to purchase a few things, especially lumber. I was looking for 3/4 inch…read moreplywood to cover up an open section 3by 3 feet leading to the second floor of my garage. I was told that I had to purchase the whole sheet of 4' x 8' feet and I asked the price. I was told $29.47 I placed the pieces on top of the cart, 3 pieces in all as I had to buy the whole sheet. When I got to the cashier, she kept looking under the boards as I had an outdoor mat and Zevo. She told me that the wood was 5 marks and it was $44.00. I told her that I was told that it was $29.47 before it was cut and 5 cuts were free. She called the guy from lumber and he sided with her. She also had me lift the 3 pieces off the cart so that she could scan the mat. The display with the mats was right there at the entrance. I will not be going back there again, as they lost my business.

I hate HomeDepot. I hate HomeDepot.I honestly don't know wp…read morein the Went to garden side so I could get in and out. Decided I needed outdoor mold and mildew remover. Went inside and found a clerk hovering in a corner. Asked for help only to be misdirected and then dumped to fend for myself. So I left. Please train your employees to make eye contact and speak clearly especially when wearing a mask. Also if they don't know where a product is why can't they ask for assistance????? I have never had great service at your store. I will take my business to a small neighborhood hardware s

this place has saved me hundreds of dollars over the last few years . I've gotten a washer a fridge…read moreand three bed sets . every single time the staff is sooo super helpful and always looking for a way to save me time and money. i recently had to buy two full mattresses and boxsprings for my kiddos and they quoted me with the cheapest price between 9 different mattress places. the beds are really decent quality for the price and they actually refunded me 50$ per bed because I got two. the associate ( Alan I believe it was, a older gentleman) was amazing and actually cared about helping me. he went all the way to the back just to measure the thickness of the mattress when I called for a quote , he went above and beyond to make sure I was getting what I needed . I love this place and they have a customer for life. never been disapinted . I highly recommend them for and furniture or appliance needs. great job

On their commercial they say the cabinets are affordable. There is no way they are affordable…read more Way overpriced

Good prices but poor follow up communication. Good prices but poor follow up communication.read more

I had been a loyal customer of this appliance store and trusted their guidance when purchasing a…read morenew dryer. I was very clear with the salesperson about my household needs--we do a significant amount of laundry, and I needed something that could keep up. I was assured that the model I purchased would have the same functionality as my previous dryer, just without some of the "extra" features. That turned out to be completely inaccurate. From day one, the dryer has not performed properly. Sometimes it stops mid-cycle, and other times it continues running for hours even when the clothes are already dry. I called the very next day after installation to express my concerns, and instead of addressing the mismatch in product recommendation, I was routed through a warranty service process. When the repair technician came out, I was told that this dryer does not have moisture sensors like my previous one--meaning it cannot innately function as my previous dryer did. This is a fundamental difference in functionality and directly contradicts what I was told at the time of purchase. Had I been given accurate information, I would not have chosen this model. Our vent leads through the roof so while this int always ideal it was never an issue with the old dryer. I told the sales associate (Joe) about this when we were shopping. They are now blaming this issue on where the heat vent leads and are glazing over the fact that this dryer does not have the same capability is my last dryer. To make matters worse, I was also informed--for the first time--that I could be charged for the service visit if no issue was found. This was never disclosed to me in advance. The only reason I was not charged is because the brand-new dryer was delivered with a dent, which is unacceptable in itself. I do try to shop local when possible but had I gone to a big box store I would have been able to return the dryer the next day and chosen something more suitable for my family. At this point, I feel completely misled. I relied on the expertise of the sales team, and instead ended up with a product that does not meet my needs and information that was either incomplete or incorrect. This experience has significantly impacted my trust in a store I have purchased from numerous times before.

The First Gentleman I talked to was on point. He told how they worked, how they received payment…read more I was looking to get a refrigerator fixed in a building I help manage. It seemed strange to me that I could not talk to someone who schedules by 7. I am hoping to create a long term vendor relationship. I finally get a call at 8. Then I get information not for a fridge scheduling but for an AC which I have interest in, but is low on the priority list. I really need this Refrigerator fixed. After waiting until 8, I am told to call the next day. Punch line, can't reach anyone at the number the next day. We run an office with lots of suites. We want to help our tenant out. But if there is no one to talk to how do we get that done?

Joey from My Appliance Guy was just out to look at our GE Profile Oven Issue. He diagnosed the…read moreissue and had the replacement ignitor switch in his van. Very responsive (they are busy now, before Thanksgiving), great communication, reasonable, plus a 90 day warranty. We were very pleased that we didnt need to replace our oven/stove! Working great too!

Rico is honest and easy to work with. The repairs he did have so far been successful.read more

Needed service on a gas dryer. Repair man came out and indicated possible problem dryer worked…read more Next day it was not working repairman stood returned and fixed the issue. Provided excellent customer service and also gave me other appliance information in the future. I would recommend this business and look forward to purchasing appliances from them in the near future.