Customer service was very poor. The employee named Michael acted as if he owned the store and could…read moredefinitely use some customer service training. If he dislikes his job that much, he should consider leaving. That kind of attitude is probably why he's still just a cashier at his age.

The staff is always friendly when I walk in this store. The shelves are always prepared for the…read moreonslaught of customers to destroy the shelves. I can normally find what I am looking for. But when I can't. The employees are readily available to help locate the item I need. The prices are always reasonable. And they give comparison prices in their ads too. You normally can't go wrong here.

This is a messy store!!!…read more and that's exactly why you'll love it. You don't come here for organization; you come for knowledge. The guys running this place might look grumpy, but don't let that fool you... they know where everything is, and that's all that matters. It's old-school, run by men who've been doing this forever and actually care. One time my car broke down, and the owner had one of his guys drive me all the way home. You just don't find places like this anymore. Don't let the grumpiness fool you... these are the good ones.

Store is a bit of a mess, but don't let that deter you. Their experience and knowledge is where you…read morereally get the value here. I was going to Lowe's, but they sold me the wrong tool fit the project and wasted my time and money. Would have had a lot less headache if I went here first

I can't believe that I haven't reviewed this store yet. When I first moved in Cleveland in August…read more2017, I visited Bed Bath & Beyond a lot to browse and shop at little for my new apartment. My roommate and I back then ended up buying some curtains which I believe was from this store. This store has a TON of different things for your house such as bedsheets, lamps, kitchen utensils, bathroom accessories, etc. If you happen to be hungry as you checkout, they sell snacks and sweets (candy) at the checkout lane. Recently, I visited in September 2019 to buy a new duvet cover and sheets for my bed. The whole set costs about $60 and it came with pillow covers and a decorative pillow. The store associates have always been helpful whenever I've had a question. I'll be back if I need something for my current studio apartment. **** - 130 total reviews in 2019 - 339 total overall Yelp reviews - Reviewed on 24 September 2019

Our order was thru bedbathandbeyond.com, but this is your sign to never order large furniture that…read moreyou can't lift yourself through this company. Since our couch order was heavy, we opted for 'room of choice' as our delivery option, which included the delivery team carrying the couch up a max of 2 flights of stairs. This was needed by us because we're on the 3rd floor of an apartment that doesn't have elevators. On the day of delivery, the 3rd party delivery service that's contracted with BB&B sends us something with fine print that states they only carry orders over the threshold of the building, and leave it there. When we ask to maintain the service we paid for, our delivery was cancelled, pending working it out with BB&B customer service. Next, customer service repeatedly tries to tell us we requested something outside the listed terms of 'room of choice' delivery, thinking we were asking them to go up more than two flights of stairs. Once they finally understood we didn't ask for anything that wasn't included in that delivery option, tmhey told us they would refund the extra money for the delivery option we paid for, but it was up to us to take the couch up the stairs. When we told them that was unacceptable and wanted a refund, they initially claimed it would be labeled "buyers remorse" and we'd be charged anywhere between $100-695, which would be 50% of the total price. After standing up for ourselves and pointing out that this was false advertising, (we were denied a service that was included in what we paid for), they eventually granted us a full refund, after weeks of arguing back and forth. What a nightmare. The company never took any responsibility in the process for contracting with a company that refused to meet a service they advertised, nor did they attempt to find another delivery service that could accommodate. Pathetic customer service, they lost a customer for life. Don't order online with them!

This is an impressive specialty store for wood artisans. It is very clean and well stocked with a…read morewide range of products and price points. They offer in-person classes and demonstrations. The service at the register was helpful and friendly.

We were looking for furniture legs for a diy curio cabinet I'm working on. We waited for them to…read moreopen at 12 pm on Sunday. As soon as we walked in someone helped us within a few minutes. They do not sell furniture legs, but they do sell the ever popular and modern hairpin legs. They're made in metal. We felt that for our project the cost was not viable. We did walk around and found so many neat woodworking machines, tools, wood and more. There is a room full of live edge wood pieces. I feel that they were reasonably priced. I also noticed that in another room this lady was working on a wood piece. It seems that they may be offering woodworking classes, I'm not sure. So in conclusion although they did mot have what I needed, I'm glad to have visited. It opens my eyes and mind to other projects.

Was offered help and I used it! Was looking for paint and all the supplies that goes with it…read more Young man was very knowledgeable about what I needed. I liked the June sale the store was having, too.

I have been to 3 locations (and spoken to more), and this one is by far the WORST. Customer…read moreservice is terrible here. They don't care about helping you at all, nor are they competent. All other locations do their best to get you the best value and to help save you time, but here they really just don't give a *beep*. One example is that they did not have enough single cans of primer for my project, so I had to find out on my own where to go/what to do since I needed it in a few days and ordering at their store would take too long. When I got home, I called another the Bainbridge location. They did not have enough either but looked up a place that did. That location unfortunately could not honor the retail sale price since they were a commercial location, but they did call 4 other stores for me to help me out!

My husband and I had a very disappointing experience at this hardware store today. From the moment…read morewe walked in, we felt unwelcome and judged. The staff treated us with rudeness and suspicion that made us extremely uncomfortable. it was clear we were being profiled based on how we looked, well on how my husband looked, which is unacceptable anywhere-espicially in a business that should be serving the community with fairness and respect. I would love for this establishment to know all the wonderful things about my husband, he is and an amazing husband, father, teacher, and Veteran. Unfortunately all these wonderful things are lost to some based on the color of his skin. No one should be made to feel singled out or discriminated against just for walking into a store. We will not be returning, and we feel it's important to share this experience so others are aware.

Fantastic hardware store. Prices are alright for a moment and pops shop as well. Probably the best…read moreplace in lake county for hardware needs!

Great hardware store! Everyone is very friendly and helpful…read more They have always had whatever l needed or wanted. Fair prices and so much easier to shop than the big box stores .

Helpful staff; much better than big box stores; had everything I needed. Parking was a little tightread more

Has anything and everything. Has that old hardware store feeling. Please patronize this business…read morerather than the neighborhood box stores. We have to help small businesses, they are going to be hurt terribly when the tariffs take full effect. Big boxes can afford to take a hit, small businesses cannot. Support local and small businesses.

very nice place to get advice and supplies. Patrick is especially helpful to me as a single lady…read moretryin to fix things myself