The First Gentleman I talked to was on point. He told how they worked, how they received payment…read more I was looking to get a refrigerator fixed in a building I help manage. It seemed strange to me that I could not talk to someone who schedules by 7. I am hoping to create a long term vendor relationship. I finally get a call at 8. Then I get information not for a fridge scheduling but for an AC which I have interest in, but is low on the priority list. I really need this Refrigerator fixed. After waiting until 8, I am told to call the next day. Punch line, can't reach anyone at the number the next day. We run an office with lots of suites. We want to help our tenant out. But if there is no one to talk to how do we get that done?

First time using this company, great experience, I highly recommend My Appliance Guy…read more They were responsive, courteous and honest. This is our go-to for home appliances repairs now.

Polite, covered shoes, skilled. Fixed my appliance. Payment through third party amana/whirlpool was…read moreconfusing and expensive, but they contracted with Fred's for my $397 and Alem and Angel got the job done. Washer is working!

Horrible service , I had this company supposedly fix a dryer, didn't even have tools I had to…read moresupply them as a consumer that is not my responsibility, the back of my dryer was damaged, yes I said the F word but I guess that's ok to not show up for apt made by manufacturer THREE YEARS LATER, I was accused of using fake name and number , no. Apt was set up by MAYTAG employee under the warranty , this company is so unprofessional I wouldn't even give one star , it's the only way to write a review . Again horrible customer service would not recommend to anyone for any job had I known this is who Maytag scheduled with I would have said no immediately. Find someone reputable, because Fred's appliance isn't it !!!!!!

I have two experiences with Mr. Appliance of Mentor…read more 1. I was having a cosmetic issue with my Bosch stove that my contractor who installed it failed to even point out or bring up considering he was the one who installed it. I called Bosch since it was still under warranty and they sent a tech from Mr. Appliance out to examine the issue and repair it. This tech (Robert) was super friendly and did a great job examining the issue, informing me what was wrong and how they would repair it, and then came back a few days later once he got the parts from Bosh to fix it. 2. The second time I had an appliance issue with my washer, I decided to call Mr. Appliance again based on the great first experience. They sent a different tech out this time (Lloyd) who was grumpy the minute he walked into my house despite my efforts to be cordial and friendly with him. He spent maybe 2-3 minutes looking at my washer when he told me what the issue was and it would be over $900 to fix. He must've guessed that I was not convinced, so he called his buddy on the phone on speakerphone just to convince me. Then he wrote up the bill on his tablet and I paid and he left. I was not happy about this visit and wrote to Mr. Appliance to address my concerns about him and the costly diagnostic fee. Mr. Appliance reassured me that he had industry experience which is why he diagnosed the issue so quickly, but nonetheless refunded the diagnostic fee. I was not expecting a full reimbursement and told them they could have just reduced the diagnostic fee based on this very quick diagnostic instead. Nonetheless, they were prompt in responding and addressing my concerns and for that, I have to give them credit for their attentiveness to their customer service. This would have been a five star review even with the bad second experience if the tech came into my house with a better attitude. Note: This review is my opinion based on my experience only and may not reflect on the business as a whole. What experience I had may not be the same for someone else.

Could not diagnose the issue with my dishwasher, complete waste of time and money. Same repairment…read morecame twice and said there is nothing wrong with dishwasher, meanwhile my dishes do not come out clean. Thanks for nothing.

I called about my Whirlpool front loading dryer which stopped drying with various symptoms. I…read moretalked to Nate who listened patiently to my description of my situation and shared some initial thoughts as to the cause of the issue. Already a good customer service experience so far and this was before the actual visit! Thankfully Nate was available to come by the same day and identified a related issue causing the problem. I appreciated his willingness to troubleshoot, help me resolve the issue, and also take care of a few adjacent matters along the way to ensure my dryer could perform as well as possible. I will definitely call again for my appliance repair needs!

He diagnosed my problem right away. He recommended using enzyme tablets & kindly texted me…read moreinstructions on when to place the tablets & also pulled it up on Amazon on my phone so I ordered the correct tablets. Very thorough and professional. Will use him again for sure when I need other home appliances serviced.

My washer flooded my laundry room & part of my kitchen on Labor Day. My friend recommended Toby, so…read moreI called & left a message. My call was returned first thing the next morning & Toby was at my house in a few hours. He did a thorough check of everything & we ran a wash cycle, but, typical of how things go for me, not one drop of water leaked. Although nothing was diagnosed, he was thorough, professional & very kind. He explained everything he was looking for & what possible things could have accounted for the leak. His service call is guaranteed for 30 days, so if the problem happens again, he said to call & he would be right out. If I ever need an appliance serviced in the future, Toby will be who I call.

When one of my appliances need help, I call Mark!!! He's wonderful. He has fixed my stove and my…read moredryer.

Mark replaced the suspension rods in my Samsung washer and now it works perfectly! He was…read moreprofessional, friendly, and didn't leave any mess behind. His price was very reasonable, too. I highly recommend him!

Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

He showed up when he said he would and took care of repairs to our refrigerator quickly and neatly.read more

Kristian is a highly skilled and polite technician. He and his wife are a good business team. He…read moreshowed up on time, completed drain pump replacement on our LG Washer and now I'm going to have him come back to repair the refrigerator.

Great service and helped diagnose the issue quickly. I would definitely recommend them to others…read morewho are in need.

Expert repair. They have repaired my washing machine, dishwasher and refrigerator over the years…read more Quick service, proper diagnosis and quality repair.

A simple fix...switch out and repair the ice-maker...6-2-26 the part needs to be ordered...Called…read morethe office 7-13-26 a song and dance...V@V Appl. has the part in stock...Total Scam of a bussiness! Avoid like you would covid!

Great guy. Came right out as he had the time. Instead of fixing my washing machine (with many…read moreerror codes), he suggested it would be about the same price as buying a new washer. Which I did. He saved me a lot of money.

John is knowledgeable & has helped us with several different appliances. He's first on our list to…read morecall when anything needs service in our home.