I went in expecting to get a remnant, but for the same price left with new 2 foot squares I can…read moreeasily trim without handling the entire area's heavy carpet and cutting it around objects. I used adhesive on concrete, but it isn't always needed. Wonderful, helpful people here.

Location Carpet & Flooring on Euclid Ave. installed luxury vinyl plank flooring in a bedroom,…read morecloset, hall and linen closet, about 6 months ago. Preparation included tearing out ancient carpet and padding and fixing squeaks. I love it, it looks great and they did a great job. They answered the phone when I called, showed up on time, were nice to deal with and charged a fair price.

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

My wife and I were looking for a local business to replace our carpet and wood floors…read more We went on on a Saturday morning we were greeted by a warm smile and person who listened to what we were looking for. Then Jamie was quick to offer many ideas. She even allowed us to take home samples and make recommendations to installers who are well qualified and as professional as they are. I would also like to say Carrie one of the owners came to our house and brought samples and took measurements. She was very professional and listened to what my wife and I had to say. Later when my wife changed somethings Carrie did it and made us feel less like we were family and made the adjustments without a hassle. The quotes were excellent and cannot wait till the work is complete it is great value.

I highly recommend Burton Carpet! I was referred to them after going to a few stores looking for…read morenew flooring for my home. Jamie was extremely helpful! She's awesome! She explained all the different types of flooring to us and showed us exactly what we were looking for. We purchased our flooring and received it quickly. The flooring is absolutely beautiful! It's like we have a completely new home! We also purchased area rugs and they are the best quality rugs that I have ever seen! From start to finish our entire experience was wonderful! Very professional! I could not say enough wonderful things about Burton Carpet!

Amazing customer service from the minute we walked into the showroom until the completion of our…read morekitchen floor. They made sure we were completely satisfied with our floor. Highly recommend.

Costumer service in all departments is excellent. The quality of work is excellent too. The staff…read moreis kind and caring meeting your needs before and during the project. The staff is very reassuring that whatever the issue they will make it right. I am highly recommending them. You will not be disappointed.

They did an exceptional job. Little weird cuz my roomie scheduled it oddly and without my consent…read more However we proceeded with the install and I could not be more pleased with the entire process. We even took remnants to be used as throw rugs needing bounded on the edges and that was perfect. Recommend this group to anyone. Good people seriously.

Joe and Shelly were so helpful with getting our basement back into comfortable liveable condition…read more They took on a job that the local big box stores wouldn't touch. From the beginning they were friendly, helpful, and professional. They were knowledgeable about which products would suit us best. The installer was just as friendly, professional, and skilled. The time from the estimate to the installation was super quick which we really appreciated. The basement is once again a comfortable place to be. We thank you and all my son's gaming friends thank you too. Our basement is the place to be. The floor must be super cushioned because those boys sure don't mind sleeping until noon on the floor. I can hardly wait until we can do our next flooring project.

This is an update post. I would like to thank Empire today…read moreCleveland for fixing my floors. Due to scheduling issues ( mostly mine) as I was out of the country) it took around a month to get accomplished. However the floors look great and I am well pleased. Thanks again for the repairs.

I left a review on Google as well. They suggested I contact customer service. I have multiple times…read moreand only receive a returned email offering me no resolution to my situation. The sales rep arrive and quoted me a price of $6000 for carpet and LVP. I was offered a lower price by their competitor but they decided to match it. The day they were to install the LVP, my husband was home and I was at work. I came home to VINYL glued down "I thought you changed your mind". Beside them changing my order (I didn't catch the change in a barrage of emails they sent-my fault I was selling my rental as well during this time) they left glue all over the flooring. They did not replace my base boards as promised. This was first wk of April 2026. I am still getting glue off the floor. They left gaps where the vinyl was suppose to lay next to the wall. There are bubbles. I did not authorize them to take the remaining balance but they did anyway. They have lied to me, cheated me and stole my money. The one rep said "I see where you were looking at the LVP. If you want this it will cost an additional $2000". Needless to say, I'm not paying extra. Just fix the flooring and make it presentable. I plan to move at the end of the year. TN Johnson