Family owned Polite Friendly Helpful Educational Willing to answer lots of questions No high pressure sales read more

I will give store a 0 raising when I went in and I told the girl that I was only looking for the material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store read more

Update after initial Review I called the number provided the day the owner left a response to this review, left a voicemail, and never received a call back from the owner. We did receive a call from their quality control manager. He was patient in listening to our concerns throughout our experience with the install and follow-ups. He came out a couple days later to inspect the installation. His conclusion was the seams were in spec. He said ideally, someone would have given us awareness of the difficulty of making the seams look good for this color and material combination. No additional discussion or follow-up was done based on this visit. From our perspective. At the end of the day, specs do not matter to someone purchasing high end carpet and paying a premium for installation. The only thing that matters is how it looks in the end. The seams are inconsistent with half being not noticeable, while major common area seams being very noticeable in many lighting conditions. Saying they are within specification can vary greatly and creeping up on the bare minimum of acceptable. I can guarantee you the majority of home owners paying $16,000 for carpet & installation are going to determine Floorz simply does not have high standards and is fine with providing the bare minimum to their customers. Original Review It is difficult for us to recommend Floorz based on our experience. TLDR Unprofessional installers, lack of oversight during installation, required additional fixes and corrections post install (many seams still show), no follow up once paid in full. Overview We spent $16000 with Floorz last December to get all of our carpet replaced. We paid 50% down and 50% upon completion of the core issues. 4 bedrooms, upstairs hallway, living room, and family room. All rooms were completely unfurnished. Pros We like the carpet we chose, padding, and color. The material was good quality and we would choose it again. When we communicated our concerns with how everything was left the first day, they came and picked up the carpet left on our front lawn. They came back to fix multiple areas of the carpet, stairs, closets that would no longer stay on or close properly, doors that were not put back on well, and vents that were popping out. These were not the original installers and made everything look a lot better than the initial install. Cons The installers left the house a complete mess the first day. They did not complete any room, left all the closet and upstairs doors in both bathrooms with our only showers. Constant cursing in Spanish until I called it out the next day. It was obvious we were actively living in the house. There looked to be no one overseeing or planning how a 2 day job would be done while we were living in the house. They left all of our old carpet on our front lawn on day 1 when we were told it would be hauled away. We would have never agreed to this since we have a HOA. When they were done on day 2, there were many issues all around. Required 2 follow-ups for carpet to fix a poor install on the stairs, multiple improper transitions to the hardwood floors, stretching of multiple areas of the carpet, many poor seams that are still showing after 4 months. 1 follow-up to repair closets and doors that were removed and no longer closed properly and all vents in carpeted areas that were popping out. While we were waiting for these fixes to happen, I received an unprofessional email stating to pay by the next day or it will be sent to collections. This was while we were already scheduled for the crew fixing the carpet on the stairs to come back with additional carpet since the first installers took all the extra with them. Conclusion They seriously need better quality control with who they are contracting out the installation. As a homeowner, I want a company that checks the work is done right. I shouldn't have to check the work, call all the discrepancies out, and ask for them to be fixed. If I was the owner, I would follow-up proactively around this experience to make sure it never happens again. No follow-up occurred after the final payment and I'm still bothered how these seams look after 4 months. I'm concerned about what level of warranty I actually have if this is how the initial install went. read more

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We did not have a very good experience with Floorz in Strongsville. It took three times to just get the correct sample delivered. There were numerous delays in getting call backs. When we did decide to go with them, they measured incorrectly and didn't have enough materials which delayed the finishing of the floor. We did the tear out ourselves but they added on to the price for leveling materials which we felt should have been accounted for in the original bid. We really like the look of the luxury vinyl tile that we got but there are areas that squeak terribly. read more

Unfortunately, what started as a great sales experience was ruined by the condescending attitude of Jeff the scheduling manager. His resolution for a carpet seam was essentially tough luck lady you signed it, nothing we can do, you already paid (even though carpet wasn't installed yet) you're holding up my guys... even though these guys are contractors. My whole weekend was ruined by the experience, and now I'm still left with a chemical smelling carpet 2 weeks after installation. No amount of fans or windows open 24/7 will remedy... I won't be returning or recommending to my neighbors. read more

Very nice showroom with so many choices of carpet, LVT and more. There are very different price points from high to low. The young lady that helped us was extremely knowledgeable it was impressive. I'm sure they can help anyone with their floor choices. read more

This company is over the top outstanding, The people in the store are very knowledge , helpful, no pressure.... Just love them all. Then what makes it over the top are the installers.and service guy DJ .... one after another they were all so excellent at installation of the floor, and absolutely accommodating, and Oh! did I say..... courteous, careful with taking their shoes off, and respectful..... They love their job and company that treats them well. For these reasons I highly Recommend Floorz.......... over the top I love Floorz Thank you all, read more

Staff was nice enough but they gave conflicting prices for the same products. I'm talking a 30% increase. Plus they wanted to charge sales tax when Ohio doesn't require it for flooring. read more

This company was a pleasure to do business with. Went to all the cheap carpet guys got the run around they are a shady bunch. I walked into to floorz thinking it was too expensive they met the price the shady guys gave with red carpet service!!! Love Sean the installer!! Also Danielle at floorz was excellent! I'll be back... read more

Unfortunately, we can not, in good faith, recommend this place to anyone. We first went to Floorz in February 2021 interested in a complete bathroom gutting and remodel (we had seen an article in Mimi's touting their complete service). 2 1/2 months later, we still don't have a contract or final estimate. Scott, the sales rep, has missed so many commitments and promises, dropped the ball and ultimately increased the estimate by $5000 (it's still going up). Simple answers take days to provide, materials like faucets which we already know the price of have been jacked up hundreds of dollars. This is NOT one-stop shopping. We have run around to supplier after supplier only to have Floorz jack up the price by 10 to 20 percent so they can get their cut. It's not all about the money - it's more about the broken promises, commitments and general lack of follow through. As they say, when someone shows you who they are, believe them the first time. Just not sure we can trust them with tens of thousands of dollars. But I'm not sure they really care. Their loss - Now I just need to find and honest contractor who actually wants my money. read more

We have procrastinated putting new floors in for over a decade due to installation costs with various retailers. Our daughter had work completed by Floorz and was pleased so we thought we'd give them a try. Floorz came through with a price within our budget. Shopping their inventory was easy with Danielle's assistance. A date was set for installation at our convenience. The installation team (Chuck, Mikey and Kurt) arrived on time. The team were Floorz employees, not subcontractors It was projected to be a two day installation but was completed in one. All work completed was done well and no mess. In all, we had our kitchen, hallway and 2 bathrooms floored and 3 toilets removed and replaced with new ones we'd picked up in advance. We'll be returning customers for future work and highly recommend Floorz. read more