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Strongsville, OH

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The Great Escape

3.2 (17 reviews)
Closed • 10:00 am - 8:00 pm

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11 years ago

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6 months ago

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10 months ago

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3 years ago

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3 years ago

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5 years ago

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4 years ago

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9 years ago

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7 years ago

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8 years ago

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7 years ago

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Dan M.

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8 years ago

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8 years ago

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11 years ago

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Ask the Community - The Great Escape

Review Highlights - The Great Escape

“Good service and a polite a knowledgeable staff.”

Mentioned in 2 reviews

Read more highlights

Furniture Nook of North Royalton & Strongsville - Custom L shaped Desk with 2" hole cutouts for cable management

Furniture Nook of North Royalton & Strongsville

3.6(12 reviews)
3.0 mi
•$$

I had stopped in before and spoke to Gary and Nicole about a custom L shaped desk, but I was…read morefinally able to get the dimensions laid out in my office to get this piece ordered. This is very nice furniture that is well built and I couldn't be happier with the outcome. Unfortunately there was nothing in the store that was exactly what I wanted so we had to go the custom route. So I wasn't totally sure how things were going to turn out. But I am beyond thrilled with how the desk turned out. When I put my deposit down I was told it would be 8-12 weeks and it ended up being right at 12 weeks. Factor in the holidays and it may have come in a little sooner. We are in the market for some new patio furniture and I will be going back to get the pricing. Thank you for all you do. I will be back soon!

RUN AWAY AS FAST AS YOU CAN!! Wish I could give zero stars. We have been ghosted multiple times…read moreby owner Gary after our several attempts to resolve an issue with the custom dining room table set we purchased over 4 years ago. They seem to care while trying to gain your business, but once they've got your money and delivered your product, their follow service is atrocious. We purchased $10k worth of custom furniture from their store in late 2019. For the dining table set, I asked the owner's wife, who was assisting us, if a rough sawn table top would still be flat enough that a plate wouldn't wobble, while still achieving a distressed look. I was assured that was true. Our table's surface is so uneven that we have to be very careful with where cups and plates are set so they don't wobble and spill, which is completely impractical for my family with young kids. Then, after just a few short months of use, we began having issues with the finish flaking off. Our table is stained with a glazed finish over top. Initially, we thought it was due to a piece of scotch tape that had been used to hold a protective covering on the table for a very brief time. However, over time, finish has flaked off around all edges of the table, just with regular use (no more tape). Additionally, the heads of 3 screws used to mount the tabletop to the supporting brackets underneath have completely fallen off and been found laying on the floor. This table does not get moved around; it has always remained in the same place, so the only reason I can come up with is that the screws were overtightened during assembly. I emailed Gary with my concerns in mid-2020. He responded, offering to run the top through a sander and he was going to check into the concerns with the finish. He said he could pickup the table in about a month, since things were crazy with the lockdowns (perfectly understandable). I reached out 2 months later, and he said he'd come pick it up within a few weeks. Two more months went by, so I reached out again. This time - no response. I reached out again another 4 months later (early 2021)...nothing. An entire year went by and we heard nothing. By this time, we had 3 young kids, so it was hard to find the time to follow-up. My husband finally went to the store in early 2022 to talk to Gary directly. Gary claimed he "hadn't forgotten about us" and would reach out soon to arrange pickup and repair of our table. Here we are two years later, and we've still heard nothing from him. So, we are stuck with a several thousand-dollar piece of furniture for which we can get no remedy because of Furniture Nook's awful customer service. I strongly suggest you save yourself the headache and time, and shop elsewhere!

Photos
Furniture Nook of North Royalton & Strongsville - 2" hole cutouts for cable management

2" hole cutouts for cable management

Furniture Nook of North Royalton & Strongsville
Furniture Nook of North Royalton & Strongsville

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Country Stove & Patio - Cleveland Gas Fireplaces

Country Stove & Patio

3.3(12 reviews)
4.5 mi
•$$

Nick was great in the store. He was polite, very informative with their products, and he took his…read moretime showing me stone that would work with my room. The crew that they sent out to do the installation did an amazing job from start to finish. They took care in protecting my furniture by covering it up and eliminating as much dust mess as possible. They cleaned up after themselves and put everything back where it belonged when they were finished. I couldn't have asked for a better crew to do this job. I love my new fireplace, mantle and the stone looks amazing. I had a great experience all around and I will definitely be recommending Country Stove to friends and family.

DO NOT HIRE THEM - YOU WILL BE SORRY - We hired Country Stove & Patio to redo our fireplace area…read more The contract was for $11,000 -12,000 (+) and they failed on their contract. The installed the wrong mantel, which was damaged from the manufacturer (told me who cares), they damaged our $4500 bookcases/cabinets, installed a piece of arched molding that was damaged by the manufacturer, failed to finish to crown molding and kept the key to our house and refused to return it. There is a whole lot more that I could go in to. In total, I had to pay $2,000 for repairs for the damages they caused and they would not work out a settlement with us so they put a lien on our house. We paid the amount owed because we could not take another loan out on our home unless we paid the lien off. They have yet to remove the lien and we paid them in full over 2 months ago. This company is unethical, does subpar work and charges top dollar for subpar work. The job took them 3 months to complete. I highly encourage you to not hire this company that does not care about their work or their customers. I paid $13,000 for a fireplace redo and my bookcases have issues because to make them look halfway decent, they had to be repainted. So in total, this job cost me almost $18,000. Shame on you Country Stove and Patio. I hope the word gets out as to how you do business. You are unethical in your business practices. DO NOT HIRE THEMD

Photos
Country Stove & Patio - Flush Hybrid Fire Wood Burning Inserts

Flush Hybrid Fire Wood Burning Inserts

Country Stove & Patio - Fireplace Gas Logs Cleveland

Fireplace Gas Logs Cleveland

Country Stove & Patio - "Home of the Anyplace Fireplace."

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"Home of the Anyplace Fireplace."

Valley City Supply - Outdoor Furniture - Valley City Supply

Valley City Supply

4.3(6 reviews)
7.8 mi

I was having a complete remodel of my L shaped dining/living room done. I wanted to add a…read morefireplace, and also stone wall. My contractor provided several catalogs and brochures, and also suggested visiting Valley City Supply to actually see the stones/rocks I was considering. I am so glad I did - their new showroom is beautiful ! The associate who helped me was friendly and knowledgable. The stones that were my first choice looked nothing in person like they did it in the catalog. She was very helpful in showing me similar choices that fit what I wanted in color and texture. I decided on the Halquist Stone Stakledge Steelhead. (see photo) My salesperson also informed me that this particular choice did not come in panels, but rather in boxes with assorted stones. This was a very key piece of information. I texted my contractor from the showroom to be sure he and his team were comfortable having the stones not in panels. The wall with these stones (and my new gas fireplace) have received so many compliments from anyone who has been in my home since the remodel. It is also cool that, as my contractor pointed out, my wall is totally unique - that if five different people purchased these stones, they would have five different end results. The contractor's team member who did the majority of work on the wall with the stones texted me at work the day he began to let me know how much he was enjoying creating the wall - as he put it, "it's like getting to paid to play Legos, Jenga and Tetrus all at once !" The stones came in 13 100 pound boxes. There was a $250. shipping/freight charge, but I was informed if they had another customer ordering from the same vendor they would divide the freight/shipping charge. My experience with Valley City Supply was totally positive.

I came across Valley City Supply by way of an online search. VCS has one of the most dedicated,…read moregenuine and knowledgeable staff I have encountered. VCS has so much beautiful variety of natural and manufactured stone, plus their vertical & horizontal displays are fantastic, enabling you to better see and even walk on the pavers - which is so important when working with a large (or small) project. I want to make mention of Sarah and Emily who are so knowledgeable of the extensive product lines and Joe who was able to address some special adhesive products that would be ideal for the paver I was interested. VCS truly goes beyond their already exceptional service. Thank you for giving me piece of mind, outdoor projects can be pricey and they are so helpful!!

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Valley City Supply - Outdoor Heating - Valley City Supply

Outdoor Heating - Valley City Supply

Valley City Supply - Outdoor Kitchen - Valley City Supply

Outdoor Kitchen - Valley City Supply

Valley City Supply - Landscape Lighting - Valley City Supply

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Landscape Lighting - Valley City Supply

Leslie's Pool Supplies - Free Pool Water Test Station

Leslie's Pool Supplies

2.0(4 reviews)
0.9 mi

The Staff here is incredibly knowledegable. I've been helped by multiple people and each one…read moreconfirms what the prior said. I came in with a big green pool and the gentleman who assisted me broke it all down into understandable steps to get my pool fixed asap. I did what he said, which worked like a charm, and then went back with a water test like he asked me to. A different employee assisted me this time. He was just as helpful and even went into explaining each chemical and why it's important for me to adjust. He even recommended a good maintenance schedule to keep my pool clean. Great experience and will definitely be going back with anything pool related!

horrible customer service. I ordered a pool on June 20, 2026 and was supposed to receive it by July…read more1, 2026. I looked online with my pro number. That was super hard to find. Only to see that my shipment was going back-and-forth starting in Michigan to Ohio thinking I was going to get it early. Then I noticed that it was going back-and-forth more than a couple of times. I notified RNL shippers who said they had a delay and asked them what the problem was. The lady said it should be here early this week. we are on July 2, 2026 and I looked online at the shipping information. Only to notice it went back to the destination port, which is a Michigan again. I live in Ohio. So I decided to contact Leslie Pool to see what the issue was. The customer service guy got all of my information. Only just tell me that he escalated my situation and somebody would be able to get a hold of me within 24 to 48 hours. but they would only be notifing me by email.. I called the shipping back again to see if I can just pick it up only to realize that it is back in Michigan. Once again, I live in Ohio. So now I have no pool on the hottest week. No answers and no refund. I'm stuck in the middle with no help whatsoever from shipping or Leslie Pool. If I don't receive a resolution, soon, I will be contacting the better business Bureau.

Photos
Leslie's Pool Supplies - Expert Water Testing at Leslie's

Expert Water Testing at Leslie's

Leslie's Pool Supplies - Leslie's In-Store Service Center

Leslie's In-Store Service Center

Leslie's Pool Supplies - In-Store Professional Customer Assistance at Leslie's

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In-Store Professional Customer Assistance at Leslie's

The Great Escape - poolbilliards - Updated October 2026

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