Had an inspection back in the summer of 2025, it's currently March 2026 and I still never received…read morean estimate even with multiple calls to the company and promises that I would get an estimate by multiple differed EODs. Completely unprofessional and extremely upsetting to be handled this way by a company. Completely dismissed and ignored probably because my job wasn't profitable enough.

The Hearth Shop in Westlake was wonderful. Joe came out and helped me choose the perfect fireplace…read moreand stone for my home. The entire crew was excellent from start to finish. Very efficient, knowledgeable and friendly. I highly recommend this establishment if you're in the market for a new fireplace.

Excellent customer service. The manager's name was Edwin…read more Was looking to buy an Ego trimmer/edger set, their computer said they were sold out but the manager double checked their storeroom and found and held one for me. Then they recommended the Ace reward program as well, saving us money and putting us on their email list for specials. Cashier was friendly as well, could tell she liked her job.

Worst customer service ever. I went in there trying to hook up a utility faucet outside with a…read moregarden hose. An unconventional project sure, however when I walked into ace with the faucet in hand, and found a guy to ask. I explained what I was trying to do, and he just goes. Yeah looks like you need a coupler of some kind, check 12, and he points. He then said or ask him, pointing to the Highschool kid. The kid said yeah look over at garden hose attachments and points. Neither offered to walk 20 feet to assist their customer with a problem. I was already in 12 and couldn't find what I needed, that's why I'm asking YOU. But sorry Ace only hires tired old men and Highschool kids who have no idea how to fix anything. So I went to Home Depot, asked the guy there And he goes, oh, you need a 1/2 feed line, and they actually make a garden hose adapter for this purpose, follow me. I was in and out in 5 min.

We had purchased a grill from Country Stove and it lasted 16 years!!! The Grill Master was easy…read moreto use, dependable and very sturdy. We were treated with respect by the staff and they instructed us on how to properly operate the grill. We went back to get another grill last week and we were met by Matt and Nick, both men helped us get another grill and two days later the grill was delivered, set-up and ready for use. We love Country Stove & Patio ! I definitely recommend going to CountryStove & Patio, check out all the wonderful products.

Good products and sales person was knowledgeable and responsive. But installation service and…read morepersonnel were the worst. I question if they had much experience and knew what they were doing? Actually had to hire another company to come back and install the wood stove chimney properly in my opinion.

The guys in the Outdoor Power Equipment side are terrific! Ray changed out the blade on my E-Go…read moremower in two minutes and then would not charge me for it. The guys were friendly and helpful. You will have my business from now on.

TERRIBLE, disorganized, will never go back . Nobody knows what's going on. No paperwork, until they…read morehave to calculate your bill, and that was wrong.

I am second generation purchasing from Cricket. My parents used to buy all their lawn equipment…read morefrom them because of their outstanding service, and I followed. I was a little concerned when they were purchased, then moved but their level of service and knowledge of their products has been maintained - if not improved. I had to purchase a new lawnmower last year after my 15 year old Toro finally died. The one I purchased is just different enough that I've had some questions. I've been able to call them every time and they have patiently provided me with the information I needed to solve my issues. Once, Alex, the service manager, even sent a video of how to reinstall something. A stick got lodged in the mower last year causing the self-propel to not work and they helped fix it on the spot with no charge. They insisted on starting it at the store to prove that all problems were fixed. Excellent, excellent service.

Owners/employees are all impolite and arrogant, particularly the creepy owners. Although I've…read morespent over $5,000 there over the years, they have no clue who I am when I go in for a repair. Last week was the last time...taking my business elsewhere. If you want to get insulted and spoken down to...this is the place for you. They don't even rate a single star...mainly for being so ignorant and clueless.

Joe and Gina are so kind and attentive. They help troubleshoot over the phone. Highly recommend…read morebuying your pool from this place.

Everyone here is helpful & well informed, especially in pools! They always know how to fix your…read morepool water or help you with the best deal on a hot tub!

Buyer beware Purchased Vinyl Flooring for my entire house. Home Depot employee sent out to…read moremeasure. He did not do his job correctly never checked to see if existing floors were level. All supplies delivered and installer shows up and states they cannot install due to unleveled floors that were not measured correctly. The interesting part of all of this is we were only refunded partial amount til supplies were returned which they were within 2 days of this. Have been waiting since 1/8/2025 for remainder of refund . Which is a considerable amount of money. Went up to Home Depot store and they said had a computer glitch and still working on this . Very unacceptable business practice.

Put simply " Store delivery doesn't care about customers input whatever works for them and they are…read moretrained ear ticklers they don't let their yes mean yes. Long story short they told us we would get $108 credit put back on gift card NEVER HAPPENED! I wouldn't be surprised if HP go's down like a giant like SEARS.

Worst customer service ever. I called to speak to appliances about delivery of a washing machine…read moreand stove. No one in appliances ever answered the phone. I called again to try an operator thinking she/he would transfer me to appliances. When I asked about delivery for the washer and stove, I was told it would be better if I went on-line! REALLY. I called Stewarts TV and Appliances and got an answer in 2 minutes. Home Depot has lost their customer service compass. The person I spoke at to Home Depot was rude, hard to understand, and couldn't get me off the phone fast enough. So, my business goes to Stewarts.

Carpet install has a wonderful scam, went in with measurements that had just been done with a 3d…read morelaser scanner camera for legal purposes, still have to pay $35 and wait for them to come measure.

I've been here so many times that I thought I had already reviewed Home Depot…read more I bought a new Showerhead from Home Depot in July 2025 and it has worked well since then, almost a year later (present day is May 2026). I visited the store again in May 2026 to buy a plastic container/pot to put my Lily plant in as the plant was growing and to buy some soil (potting mix). I needed some help finding the right soil but no one was available to help. It was a bit frustrating but nothing major. The woman working the cash register couldn't leave her position and she didn't know much about soil types. She asked me to wait for help if I wanted to. I waited for about 15 minutes until a staff member showed up. He was very helpful and directed me to the right soil/potting mix to buy. I found a plastic container on my own and bought it along with buying the potting mix. The garden center is big so I was surprised that they were not adequately staffed. Infact, an older woman needed help putting 2-3 heavy soil bags into the trunk of her car but no one was available to help her. I started helping her by putting 1 bag of soil into her car until 2 men (not an employee) entering the store took over and helped her. If Home Depot can get more staff working in the garden center then this will create a better customer experience. **** GOAL of 250 reviews in 2026 - 82/250 total reviews in 2026 - 923 total Yelp reviews - Reviewed on 15 May 2026

One star is too generous. I buy a Samsung washer which…read moreincludes delivery, installation and haul away of old washer. Delivery is supposed to be between 1 and 4 p.m. on Saturday, March 15. I stay home all day so as not to miss them, just in case they are early. They don't show up. I call and discover the count the washer as delivered with exceptions. It was delivered to this store but damaged. You think anyone bothered to call and tell me that. NO! A new washer is order to be delivered Satursay, March 22. They show up, bring the new washer in but won't install it. The feeder hoses brought are only 4 feet long and won't reach the shutoffs. Use the old hoses already there I tell them. NO. They leave but don't take the old washer with them. I weigh 105 pounds and I had to uninstall the old washer, drag it out, push the new one in, connect feeder hoses, discharge hose and plug it in. I HAD TO DO THE INSTALLATION! And get this--they took the new feeder hoses with them. This is the new normal for Home Depot. Sell an expensive, heavy apploamce and leave the work to you.​