1. The Hearth Shop

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Westlake, OH

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The Hearth Shop

2.5 (14 reviews)
Closed • 9:00 am - 5:00 pm

Services - The Hearth Shop

Fireplace cleaning

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People searched for Fireplace Services 744 times last month within 25 miles of this business.

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Heat Exchange Hearth & Patio Shoppe

Heat Exchange Hearth & Patio Shoppe

(14 reviews)

Well, today is March 28, 2023 ! My visit was 6 stars!…read moreI walked directly to the rear if the store. i was immediately greeted by Dan Matilo, employee. I showed him the 13 year old warming rack that showed every minute of 13years of use. He immediately left me and, within a couple of minutes, he returned with a new rack! I was in and out within 15 minutes, total. Polite, knowledgeable, and interested in helping me! Ahhh.... good " old fashion service" ! Thank you and know "I'll be back" !

I stopped in here to look at purchasing fireplace tools. I found something that I thought I might…read morelike and would work. The front of our fireplace where you would set the tools is uneven because it's made out of stone, so it's a little more difficult to find some thing that properly fits the space plus it's not very wide. I purchased these tools, and when I got them I asked about their return policy, knowing that it may not work. They said no problem, returning as long as the item is not used, and in the same condition as it was when I purchased it and returned soon. The item did not work well for my space so I did wind up returning it Six days later, approximately. However, when I got home, and I happen to look at my receipt at the bottom, they have their return policy, and it says that it might be subject to a restocking fee. No one had mentioned that when I asked about the return policy In store. I was a bit nervous about going into return it because I didn't want to deal with the hassle of a restocking fee that I hadn't been told about verbally. When I went into the store, I was greeted nicely, and the return was given in full. The staff was very welcoming and kind. I was pleasantly surprised with the great customer service at this store. I would recommend this company

Country Stove & Patio - Cleveland Gas Fireplaces

Country Stove & Patio

(12 reviews)

$$

Nick was great in the store. He was polite, very informative with their products, and he took his…read moretime showing me stone that would work with my room. The crew that they sent out to do the installation did an amazing job from start to finish. They took care in protecting my furniture by covering it up and eliminating as much dust mess as possible. They cleaned up after themselves and put everything back where it belonged when they were finished. I couldn't have asked for a better crew to do this job. I love my new fireplace, mantle and the stone looks amazing. I had a great experience all around and I will definitely be recommending Country Stove to friends and family.

DO NOT HIRE THEM - YOU WILL BE SORRY - We hired Country Stove & Patio to redo our fireplace area…read more The contract was for $11,000 -12,000 (+) and they failed on their contract. The installed the wrong mantel, which was damaged from the manufacturer (told me who cares), they damaged our $4500 bookcases/cabinets, installed a piece of arched molding that was damaged by the manufacturer, failed to finish to crown molding and kept the key to our house and refused to return it. There is a whole lot more that I could go in to. In total, I had to pay $2,000 for repairs for the damages they caused and they would not work out a settlement with us so they put a lien on our house. We paid the amount owed because we could not take another loan out on our home unless we paid the lien off. They have yet to remove the lien and we paid them in full over 2 months ago. This company is unethical, does subpar work and charges top dollar for subpar work. The job took them 3 months to complete. I highly encourage you to not hire this company that does not care about their work or their customers. I paid $13,000 for a fireplace redo and my bookcases have issues because to make them look halfway decent, they had to be repainted. So in total, this job cost me almost $18,000. Shame on you Country Stove and Patio. I hope the word gets out as to how you do business. You are unethical in your business practices. DO NOT HIRE THEMD

Home Appliance - Sales floor

Home Appliance

(18 reviews)

Over the last two years, we have purchased an LG dishwasher and a refrigerator from Jon at Home…read moreAppliance and the experience both times was fantastic. The showroom at the Avon location can be overwhelming at first, with the vast selection of brands ranging from ultra high end that you've probably never heard of, to normal everyday brands you've seen at the big box stores, but once you've been in the store a few times, it'll feel like home. Their kitchen displays are so nicely done and really give you a good feel for how an appliance could look in your home. Their prices are in the same range as what you'll find at big box retailers and they seem to be on top of their price adjustments when they have big holiday sales. We compared pricing on the dishwasher and fridge and what we paid was identical to Best Buy's sale prices and better than Home Depot and Lowe's! I always feel better supporting a local business than a big corporation. Our salesman, Jon made shopping here very enjoyable. He is very nice and knowledgeable about the appliance industry and can tell you which brands and models will suit your particular needs...smart features, sizing, budget, warranty repairs...Jon knows his stuff! There's absolutely no pressure to buy when you work with Jon, so take your time and do your research and he'll be happy to help you when you're ready to make the purchase. I wish more salesmen were like him! Be sure to follow Home Appliance on social media for special tasting events where you can try food made fresh in their kitchen! Definitely put this place on your list of you're shopping for new appliances!

We had great difficulty in having our 8 month old Whirlpool washing machine serviced. First…read moretechnician stated many main parts needed replacement. He came back two weeks later, after canceling us at least once, and he decided only one part needed to be replaced. Washing machine worked for one load and was again broken. After another week or two, Whirlpool sent out a different service repair company technician who fixed the washing machine within 15 minutes. We also purchased Epic Protect 5 year extended insurance when we bought the washing machine. According to the insurance, we are entitled to $50 for laundromat services. We have called and emailed epic protect multiple times and have not received any response. We also sent an email twice to our sales rep at home appliance regarding the insurance and asking for assistance, and have received no response from him. We have been happy with home appliance in the past, but obviously things are different now.

The Hearth Shop - fireplace - Updated October 2026

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