Awful experience. Terrible service. Bad quality products. No one ever helps. Has gone way down hill…read morein the past few years

Gas logs purchased on 9/15. Pilot light does not stay lit. Service calls made and attempted fix by…read moreinstaller and then Heat Exchange service techs without resolution. Spoke with owner 4 days ago who stated he would have techs return. No communication or idea when the techs will return? Communication and competency would solve the issue.

Had an inspection back in the summer of 2025, it's currently March 2026 and I still never received…read morean estimate even with multiple calls to the company and promises that I would get an estimate by multiple differed EODs. Completely unprofessional and extremely upsetting to be handled this way by a company. Completely dismissed and ignored probably because my job wasn't profitable enough.

The Hearth Shop in Westlake was wonderful. Joe came out and helped me choose the perfect fireplace…read moreand stone for my home. The entire crew was excellent from start to finish. Very efficient, knowledgeable and friendly. I highly recommend this establishment if you're in the market for a new fireplace.

The guys in the Outdoor Power Equipment side are terrific! Ray changed out the blade on my E-Go…read moremower in two minutes and then would not charge me for it. The guys were friendly and helpful. You will have my business from now on.

TERRIBLE, disorganized, will never go back . Nobody knows what's going on. No paperwork, until they…read morehave to calculate your bill, and that was wrong.

Truly a great customer experience worth sharing…read more.. ...I placed an order for incredibly affordable items (I bought two types because they had a great variety) with ease on their website, was running late and called. The staff member informed me that I could take my time and they would wait for me. I walked in one-minute past close and was greeted with a smile by everyone! Another place I HIGHLY recommend!!!

Always stop by this Ace Hardware first when you need supplies, have a question, or need something…read morefixed. This Ace has exceptional staff working there! I went in to inquire about having a glass window fixed. Dave went above and beyond to help me. Never did I expect to have my broken window fixed while waiting! He mentioned the new "window guy" hasn't started yet, but then proceeded to investigate how HE may be able to assist. He even walked out to my car to look at what I had brought in. I was so grateful for this exceptional service and at a very reasonable price. Thanks Dave and the rest of the crew at RR Ace!

We had purchased a grill from Country Stove and it lasted 16 years!!! The Grill Master was easy…read moreto use, dependable and very sturdy. We were treated with respect by the staff and they instructed us on how to properly operate the grill. We went back to get another grill last week and we were met by Matt and Nick, both men helped us get another grill and two days later the grill was delivered, set-up and ready for use. We love Country Stove & Patio ! I definitely recommend going to CountryStove & Patio, check out all the wonderful products.

Good products and sales person was knowledgeable and responsive. But installation service and…read morepersonnel were the worst. I question if they had much experience and knew what they were doing? Actually had to hire another company to come back and install the wood stove chimney properly in my opinion.

Worst customer service ever. I called to speak to appliances about delivery of a washing machine…read moreand stove. No one in appliances ever answered the phone. I called again to try an operator thinking she/he would transfer me to appliances. When I asked about delivery for the washer and stove, I was told it would be better if I went on-line! REALLY. I called Stewarts TV and Appliances and got an answer in 2 minutes. Home Depot has lost their customer service compass. The person I spoke at to Home Depot was rude, hard to understand, and couldn't get me off the phone fast enough. So, my business goes to Stewarts.

Carpet install has a wonderful scam, went in with measurements that had just been done with a 3d…read morelaser scanner camera for legal purposes, still have to pay $35 and wait for them to come measure.

I am second generation purchasing from Cricket. My parents used to buy all their lawn equipment…read morefrom them because of their outstanding service, and I followed. I was a little concerned when they were purchased, then moved but their level of service and knowledge of their products has been maintained - if not improved. I had to purchase a new lawnmower last year after my 15 year old Toro finally died. The one I purchased is just different enough that I've had some questions. I've been able to call them every time and they have patiently provided me with the information I needed to solve my issues. Once, Alex, the service manager, even sent a video of how to reinstall something. A stick got lodged in the mower last year causing the self-propel to not work and they helped fix it on the spot with no charge. They insisted on starting it at the store to prove that all problems were fixed. Excellent, excellent service.

Owners/employees are all impolite and arrogant, particularly the creepy owners. Although I've…read morespent over $5,000 there over the years, they have no clue who I am when I go in for a repair. Last week was the last time...taking my business elsewhere. If you want to get insulted and spoken down to...this is the place for you. They don't even rate a single star...mainly for being so ignorant and clueless.

We had great difficulty in having our 8 month old Whirlpool washing machine serviced. First…read moretechnician stated many main parts needed replacement. He came back two weeks later, after canceling us at least once, and he decided only one part needed to be replaced. Washing machine worked for one load and was again broken. After another week or two, Whirlpool sent out a different service repair company technician who fixed the washing machine within 15 minutes. We also purchased Epic Protect 5 year extended insurance when we bought the washing machine. According to the insurance, we are entitled to $50 for laundromat services. We have called and emailed epic protect multiple times and have not received any response. We also sent an email twice to our sales rep at home appliance regarding the insurance and asking for assistance, and have received no response from him. We have been happy with home appliance in the past, but obviously things are different now.

This place should get negative stars!…read more You want to know how bad they are??? I didn't even shop there. I came on here because I had to hear 10+ horror stories about this place. I drive past sometimes and yell at people walking in to not go in. I wouldn't go here if everything was free. They would still screw it up.

Worst customer service ever. I went in there trying to hook up a utility faucet outside with a…read moregarden hose. An unconventional project sure, however when I walked into ace with the faucet in hand, and found a guy to ask. I explained what I was trying to do, and he just goes. Yeah looks like you need a coupler of some kind, check 12, and he points. He then said or ask him, pointing to the Highschool kid. The kid said yeah look over at garden hose attachments and points. Neither offered to walk 20 feet to assist their customer with a problem. I was already in 12 and couldn't find what I needed, that's why I'm asking YOU. But sorry Ace only hires tired old men and Highschool kids who have no idea how to fix anything. So I went to Home Depot, asked the guy there And he goes, oh, you need a 1/2 feed line, and they actually make a garden hose adapter for this purpose, follow me. I was in and out in 5 min.

Excellent customer service. The manager's name was Edwin…read more Was looking to buy an Ego trimmer/edger set, their computer said they were sold out but the manager double checked their storeroom and found and held one for me. Then they recommended the Ace reward program as well, saving us money and putting us on their email list for specials. Cashier was friendly as well, could tell she liked her job.

Great selection for a home improvement store. Whenever I have problems finding an item I always…read morevisit this store launch they have such a wide selection. Especially in the lighting section. We were able to look at flooring, paint and kitchen options all in one trip.

Generally, I have had a pretty decent experience at most Menards locations. This one, on this day…read morewas the exact opposite. I needed to return an item and had the order number and receipt pulled up on my phone. Well, Jeremy at the customer service desk was able to turn a 30 second return into a 15 minute ordeal! When I showed him my return documentation, he said I needed to have a printed receipt and to go over to that kiosk, swipe my method of payment, and get a printed receipt. Before I was able to tell him I didn't have my Menards card with me, he was on to the next customer. I had to get back at the end of the long return line and about 13 minutes later, Mia saved the day and returned the item in less than 30 seconds.....the way it should've been done 15 minutes earlier. So, I can't recommend this location.