Austin was amazing with the initial response, came out to the house right away to meet in person…read more He was very personable and seemed anxious to start the job and then never got back to us with an estimate. This has caused us to lose time trying to schedule our project.

Didn't treat my daughter in law very nice..very un helpful. They bought a pool .and had you put in…read morea bathroom floor .they asked for help and you did nothing. You were very rude and unprofessional. You didn't even close the pool correctly..the wind the taking the cover off.

I have have had a pool for 30 years and this summer has been a rough one with finding the correct…read morechemical balance. I went to the store on numerous occasions to test the water and ask for advice. Each time they were gracious with their time, did not rush even though they were often quite busy. I acted like a slow learner, but they never made me feel like that! Angelo, store manager, is a great and seems to be the master chemist when it comes to pools. I appreciate their customer service attitude.

Leslie is an absolute angel!! She helped me with my algae problem and much more! I just wish there…read morewere more people like her in the world!

We had originally hired another pool contractor to install a custom inground pool. Unfortunately…read morewhat we experienced was an absolute nightmare. Thankfully we found Alex with Professional Pool Service! He was able to save us from having to completely tear out our pool and spa! I can't express enough how grateful we are for his professionalism, open communication and knowledge!! Unfortunately we live in a world where there are a lot of scammers. Alex is NOT one of them! Long story short, I wouldn't hesitate to recommend Professional Pool Service for any pool needs you may have!

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

Everything was great when I purchased my hot tub, but unfortunately, the advice I received…read moresubsequently primarily benefitted Ohio Pools and Spas at my great expense. After several years of use, I inquired about having the tub drained as I was then not using. I was discouraged from doing that and was told that it didn't cost that much in electricity to keep it running, so I followed that advice. I just had the hot tub hauled away as both the controller pad and manual jet controller broke and the cost to replace/fix was too expensive. I received my electric bill after the hot tub removal and my electricity usage dropped substantially. The cost of the chemicals to maintain, replacement of the hot tub cover, electricity to run and eventual removal of the hot tub were all expenses that could have been avoided had the tub been drained and left for future use. Sharing this experience to save others from falling into this pitfall.

The cast and crew at Dreamscaping are wonderful PEOPLE. They have been accommodating and fair in…read moreall of our projects we have done. NO AI - or BS computers . It's funny how people need to understand that this is a FAMILY OWNED business and with that comes a million times more pressure to that of some BIG HOUSE corporate company. If you want to be friends with the company - then you are in the wrong place. THEY ARE PRO's first and foremost. IF YOU WANT IT DONE RIGHT with perfection and the understanding that you the HOME OWNER will need to take some personal responsibility - I would recommend NO OTHER COMPANY besides DREAMSCAPING . Good luck finding some other big house that cares about their performance and their company more than them. The cost of their performance is well worth the investment and if you listen to their advise and suggestions--you will be as happy with them as I am . IF they had merch -- I'd buy every single piece of gear they had.

Doesn't finish the job! Leaves you hanging not knowing how to work your pool properly. Owner and…read moreson have tempers when you try to question them.

Once again, this team delivers! Opened up on Monday and in use today. All I had to do was test…read morethe water ONCE and push two "on buttons"...one for the filter and one for the heater... and put on a swimsuit!!! Well done Josh and folks, you'd better book them before they get booked up for the summer

Josh was very nice and I'm sure he is well qualified and would do a great job but his estimate was…read moretoo high for me.

Experienced an issue with the hardware/assemble of my patio table. Jamie and her staff did a great…read morejob providing a solution & resolving the issue quickly! Outstanding Customer Service!

I have purchased a Viking spa from here in the past. The customer service at this location is…read morehorrible. They need new Management and new employees. Their repair person is rude and just wants to overcharge for doing nothing. Buy your hot tub from somewhere else!