We obtained a 13 year old Sundance Marin hot tub "for free" from someone my wife works with and it…read morewas supposed to work and we'll it didn't . So after trying a couple of things myself to get the heat and circ pump Going i had to call some experts. When I called to make an appt spoke to Mick who was nice and asked me to try some things first to see if I could get it running, which I thought was really nice to try and save A service call. I had already tried some so he came out to test. After checking all the voltages on circuit board he found that part of the board was bad. So he wired the circ pump in to be on all the time and the heater started working immediately. However a few hours later when spa reached set temp it gave me a flo error because circ pump was still running. So called back and he said he thought he could trick system into letting that pump run but instead it goes into safe mode thinking something is wrong. So I set up an appt after speaking with him he had a circuit board that will work with spa and installed and it has work great since. And I thought their service call fee was reasonable. Good company.

My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

Do not buy a hot tub from this business. I purchased TS 240 Master Spas Twilight series at Cuyahoga…read moreCo. Fairgrounds in Spring of 2019. It was used 4 times that summer at my seasonal home. It was drained and winterized per the manual. When I opened up the spa in spring it powered up one pump and the control panel was not functioning properly. LeisureTime was contacted and a technician was sent out. The technician reported that mice chewed through wires and both pumps, motherboard and topside control panel needed to be replaced and the warranty was voided because of mice damage. I was appalled and disgusted! I spent $9K for this tub the year before. The reason I bought this model was because the salesman told me the bottom was sealed against critters getting in. Well they got in and I set about to exterminate them. I didn't do anything about the spa last season due to COVID. I thought the explanation I was given was bogus so I contacted an independent technician this Spring. He thought the same of the explanation. Within a short period of time he found that wires to the topside control panel had been compromised and it was a quick and easy fix. No other wires were found compromised. The technician from Leisure Time did no more than a 10 minute inspection and pronounced catastrophic damage. Do not buy spas from this business!!

I purchased a very expensive hot from them, over 10k. The tub was a floor model at a show and i…read moretook delivery at the end of the show moving the myself. Leisuretime was supposed to come out the next day with the cover, lifter, and starter chemicals. They did a no call no show. I called them on Tuesday, they apologized and set up for Thursday. Again no call no show. I called them Friday, more apologies. Now they did not have a cover, but were going to ship everything else on Monday and have the cover drop shipping. I called on Tuesday and nothing had shipped. I have since filed a dispute with my credit card company and asked leisuretime to pick up the tub a void the sale. No response as of yet. Had i seen all the recent BBB complaints and poor reviews i would have not purchased from leisuretime. Also check the BBB for the number of "Closed" and "Out Buisiness" Leisuretimes there are.

We purchased a new spa and when it was delivered, it was the wrong color. They brought down the…read morecorrect panels and cover and made the switch. Easy to work with! Love the spa!!

This is for the Cincinnati/Dublin leisuretime. Kevin was great with the buying process(go…read morefigure)lol. Other than that delivery was pushed back and late. And once delivered the lighting on the cabinet keeps falling out on a 12 to 15k spa. Trying to get anyone from service took 3 weeks to respond with a short message for me to take and send the a picture. It will probably take another 3 weeks for them to respond and who knows if this will get resolved. I hope it gets resolved as id like to actually hook it up to see if there is anything else wrong with my new master spa ts240x. Hate to do it but if All else fails i will have to decide to void warranties and fix myself.

Had an issue with new liner and they made things right. Didn't leave the problem hanging. Workers…read morealways courteous and friendly, they attempt to address problems as they inevitably do with a pool

Terrible. Ever since they sold out and even before that they were a bunch of ass clowns. Gilon is…read morethe worst. He sends you 17 pages of BS about why they are terrible and tries to fix it but no one wants to work for him. Can't even get people to do the basics right. If it is possible and even if it's not, they will find a way to make your pool un-swimmable.

Scheduled to come out and look at a pool tear down and new installation for a property. Didn't…read morecommunicate well even when I reached out to confirm for a time but said he was coming. Then never showed... disappointed.

Once again, this team delivers! Opened up on Monday and in use today. All I had to do was test…read morethe water ONCE and push two "on buttons"...one for the filter and one for the heater... and put on a swimsuit!!! Well done Josh and folks, you'd better book them before they get booked up for the summer

We signed and paid over a $50k deposit in early July 2024. Eight months later there was still no…read morepermit, no confirmed material orders to site, and no work started. We were repeatedly told "you're next" and "within weeks," but dates slipped with no firm schedule. In June 2025--nearly a year after paying--they were still saying we were "next." Key facts: - Deposit (July 2024): Months of "paperwork is submitted" messages, yet we never received a permit number or proof of submittal/approval. In Jan 2025 we were told paperwork had been submitted "yesterday," contradicting prior assurances. - Permitting (Winter-Spring 2025): The City issued adjudication orders and the permit was not approved until May 2025--~10 months after signing. (We can provide documentation if needed.) - No on-site work (through July 2025): Despite promises of a March start, there was still no crew on site and no schedule we could rely on. - Shell left exposed: The fiberglass shell sat outside uncovered for months with no start date in sight. We ultimately had them drop the shell at our property while we hired another installer to complete the project. Bottom line: After 13 months, aside from dropping the shell at our home, no installation work was performed. Communication was pleasant at times, but pleasant texts don't build pools. We would not hire again and do not recommend. Update July 2026: If you'd like a detailed timeline and explanation so you can see how the AI generated response from the Owner was disingenuous, you can see that here: https://toddmobley.com/posts/cle-pools-integrated-outdoor-living-review-cleveland

We needed help fixing up our pool filter, pump and heater, and some other start of the season…read moretasks. Nick was responsive, helpful and professional! Made some great equipment recommendations, too. Looking forward to having IOL assist with future pool needs.

Great service at great price…read more Fixed hot tub in minutes....found electrical issue and only charged for his time

From the owner: I have 15 years experience in hot tub and sauna repair. $50 for evaluation and quote to fix. Gutter…read moreCleaning $150 - $300 depending on footage. I also install in ground basketball hoops for $200-$300 depending on size.