My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

Mick was great! Figured out the problem right away. Worked very quickly and fixed it in an hour…read more Upfront with pricing. Didn't ask for payment until he was done. Very happy :)

I'm a firm believer of you get what you pay for. Unfortunately, that doesn't seem to be the case…read morehere. We thought buying a pool through a retailer and dealing with a salesman and professional installers would make our first pool buying experience hassle free. I was wrong. The salesman sold us the completely wrong heater (gas) after we clearly stated we needed electric and even discussed the hookup we would need. Once we saw the wrong heater was delivered we were told we'd have to pay an additional $800. Mind you this pool package was bought in October and has been paid in full. Fast forward to install. Had to call them numerous times to get delivery scheduled. Was told they tried to reach us. No calls were ever received. Now delivery day #1. Installers arrived late. Dug out everything then stated ground was too wet to install. Okay, no problem. That's Ohio weather and not their fault. Was told they'd get ahold of us first thing in the morning to reschedule. Waited until noon the next day never got a call. Finally CALLED THEM and was told install would be today. Delivery day #2. Was told the installers would be here between 8-9am. Then was told it would be closer to 11am due to a "mechanical issue." Here we are at noon with no installers, no phone call, and unable to get ahold of anyone. DO BUSINESS ELSEWHERE. Would've been easier to buy a pool online and install it ourselves for FAR cheaper.

This location sells Polywood products. Careful to check your order as the company sent a chair and…read moretable with incompatible parts to the vendor The Great Escape in Mentor, Ohio. Created stress and wasted time for us customers and the staff. I let Polywood know and got a nothing we can do, sorry. No longer will buy product.

3 weeks after the pool was installed, I had a liner hole and leak. The liner is under warranty…read more Litehouse still wants to charge $800 to install. Not what a warranty should be. This is purely a liner issue and not an install issue since 3 1/2 weeks has gone by. This is a perfect example of sell and be done. Horrible customer service and lack of loyalty. Stear clear!

This place deafly needs a fair review. I can't speak to somebody having problems with their ten…read moreyear old Christmas tree that they bought from his place but I come here many times the manager super friendly always helps me and steers me in the right direction never tries to upsell me. Sells me exactly what I need and answers a million stupid questions for me this place is amazing just can't say enough about it if you go back and look at my reviews I hardly give a five star review can't help it this place is great

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

Everything was great when I purchased my hot tub, but unfortunately, the advice I received…read moresubsequently primarily benefitted Ohio Pools and Spas at my great expense. After several years of use, I inquired about having the tub drained as I was then not using. I was discouraged from doing that and was told that it didn't cost that much in electricity to keep it running, so I followed that advice. I just had the hot tub hauled away as both the controller pad and manual jet controller broke and the cost to replace/fix was too expensive. I received my electric bill after the hot tub removal and my electricity usage dropped substantially. The cost of the chemicals to maintain, replacement of the hot tub cover, electricity to run and eventual removal of the hot tub were all expenses that could have been avoided had the tub been drained and left for future use. Sharing this experience to save others from falling into this pitfall.

Negative stars are not low enough to review this company's service. They don't show up and when…read morethey finally do after 3 months of calling they don't listen charge lots of money that they collect quickly then do not want to fix a problem. This is theory service I've ever experienced would never recommend buying anything from them so your not stuck trying to get service from them.

I wish I could give them 0 stars. This place is worthless and the biggest regret of buy a hot tub…read morefrom them. One problem after another since the day it was delivered. Just had a guy out today to fix a leak and now I have another problem. Stay clear of this place!!!! The issue isn't due to my deck it's that your product is garbage. Why don't you come pick up the garbage and give me my money back

We've been members of this club for a year now. And it is now time to decide whether we will Renew…read moreit or not. But honestly, our biggest complaint is the MUSIC! You know how you go to the gym and you wanna get pumped up for a high energy workout? ? Well that's kind of hard to do when they have soft jazz or old slow country music blasting. The worst music ever! I mean, I'll put in my earbuds and that sleepy sleepy music is still blaring. There are other people complaining about it every time I go in. Somebody's gotta get a better DJ than the manager that they have that's picking out the music.

I've been a member for a few months now and I'm anxious about what will happen now that the city…read morehas bought the club. I'm going to give it a chance but Mentor doesn't have a good reputation for making things better. Anyway, I like the club b/c it isn't usually crowded. I attribute that to it being expensive, which is okay. Unlike other posted reviews, I've had no issues with the staff. They're young but other than saying hello and "have a good one" when I leave, I've had no reason to interact with them. I like the variety of machines although many are pretty dated, think Nautilus. But there are literally tons of free weights. The clientele slants older, not a lot of goons staring at themselves in the mirror, like so many other gyms. Many of the cardio machines need replacing. There are five racquetball courts and six indoor tennis. Full court basketball. Small indoor running track. Indoor pool is nice. The hot tub is usually nice and hot, the steam room is nice and the sauna is real hot. I've never used the outdoor pool. Also, the hours are 5am-9pm and they close early on weekends, so it has to work with your schedule. I like the included classes, especially boot camp. Cleanliness is acceptable but room for some minor improvement here and there.

You can tell all the other reviews of this place are quite a few years old. The club nowadays is…read moresub par (no pun intended). First of all they closed the resort and sold the course to a mega corp that doesn't care about it. And all that's left is dining, bar, and pool. The pool is run of the mill except they close whenever they feel like it, even when they're supposed to be open. Found that out the hard way. The dining... is just not good. Five frozen shrimp from Lucky's dropped on a plate for $18 and they call it shrimp cocktail. Drinks made by someone who doesn't even know how to make basic cocktails, and the food was served on paper plates and plastic cups. The service staff is made up of clueless kids and people who look like they just fell out of a trailer. My husband asked for a merlot and was told "we only have red or white" and then they brought him a glass of rose from a box. Literally 1985 flock of seagulls hair on a coughing cigarette of a woman was our waitress. The bar was full of drunken women screaming at each other. The whole thing was totally unappealing.

Delicious wedge with some pretty good steak. Yummy calamari a nice pizza and a very very cozy…read morerelaxing dining hall by the fire place! Was a very fun cozy warm place! Wish I got to try more than just the lunch! :) would love to try some dinner! And desserts! :)

Had an issue with new liner and they made things right. Didn't leave the problem hanging. Workers…read morealways courteous and friendly, they attempt to address problems as they inevitably do with a pool

Terrible. Ever since they sold out and even before that they were a bunch of ass clowns. Gilon is…read morethe worst. He sends you 17 pages of BS about why they are terrible and tries to fix it but no one wants to work for him. Can't even get people to do the basics right. If it is possible and even if it's not, they will find a way to make your pool un-swimmable.

After being a customer of the Ollies in Oakwood, Ohio, we were so pleasantly surprised today to…read morehave the personal service of employees today. We were there to purchase Bird Seed in large bags. Oakwood had run out. One of the people unloading trucks, came in, took to to where the seed had been there, but covered with summer cushions. He also told us to be sure to ask for help in loading the 8 big bags into our car. He went beyond where he had to and it was well received. Wish we could say the same for the unfriendly cashier who checked us out. A young man walking into the store, an employee, stopped and help my senior husband load our car. The original gentleman also came out. Thanks for a neat, friendly store and we will drive the extra 1/2 hour to shop there

Ollie's doesn't try to be anything other than what it is. I was hoping to get some items I saw in…read moretheir sale flyer, but they were gone already. Ollie's is a cluttered bargain basement store with all of the random stuff you never knew you wanted. It's a bit messy, and some of the aisle are a bit narrow. But you fight through along with all the other folks doing the same. If you want christian books and bibles, theyve got a whole aisle for your cult materials. Enjoy!