I'm a firm believer of you get what you pay for. Unfortunately, that doesn't seem to be the case…read morehere. We thought buying a pool through a retailer and dealing with a salesman and professional installers would make our first pool buying experience hassle free. I was wrong. The salesman sold us the completely wrong heater (gas) after we clearly stated we needed electric and even discussed the hookup we would need. Once we saw the wrong heater was delivered we were told we'd have to pay an additional $800. Mind you this pool package was bought in October and has been paid in full. Fast forward to install. Had to call them numerous times to get delivery scheduled. Was told they tried to reach us. No calls were ever received. Now delivery day #1. Installers arrived late. Dug out everything then stated ground was too wet to install. Okay, no problem. That's Ohio weather and not their fault. Was told they'd get ahold of us first thing in the morning to reschedule. Waited until noon the next day never got a call. Finally CALLED THEM and was told install would be today. Delivery day #2. Was told the installers would be here between 8-9am. Then was told it would be closer to 11am due to a "mechanical issue." Here we are at noon with no installers, no phone call, and unable to get ahold of anyone. DO BUSINESS ELSEWHERE. Would've been easier to buy a pool online and install it ourselves for FAR cheaper.

This location sells Polywood products. Careful to check your order as the company sent a chair and…read moretable with incompatible parts to the vendor The Great Escape in Mentor, Ohio. Created stress and wasted time for us customers and the staff. I let Polywood know and got a nothing we can do, sorry. No longer will buy product.

3 weeks after the pool was installed, I had a liner hole and leak. The liner is under warranty…read more Litehouse still wants to charge $800 to install. Not what a warranty should be. This is purely a liner issue and not an install issue since 3 1/2 weeks has gone by. This is a perfect example of sell and be done. Horrible customer service and lack of loyalty. Stear clear!

This place deafly needs a fair review. I can't speak to somebody having problems with their ten…read moreyear old Christmas tree that they bought from his place but I come here many times the manager super friendly always helps me and steers me in the right direction never tries to upsell me. Sells me exactly what I need and answers a million stupid questions for me this place is amazing just can't say enough about it if you go back and look at my reviews I hardly give a five star review can't help it this place is great

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

The website clearly states they do pool maintenance and opening/closing of pools. However, they do…read morenot and state they only sell hot tubs. Really need to update the website.

We purchased a new spa and when it was delivered, it was the wrong color. They brought down the…read morecorrect panels and cover and made the switch. Easy to work with! Love the spa!!

I wish I could give them 0 stars. This place is worthless and the biggest regret of buy a hot tub…read morefrom them. One problem after another since the day it was delivered. Just had a guy out today to fix a leak and now I have another problem. Stay clear of this place!!!! The issue isn't due to my deck it's that your product is garbage. Why don't you come pick up the garbage and give me my money back

We've been members of this club for a year now. And it is now time to decide whether we will Renew…read moreit or not. But honestly, our biggest complaint is the MUSIC! You know how you go to the gym and you wanna get pumped up for a high energy workout? ? Well that's kind of hard to do when they have soft jazz or old slow country music blasting. The worst music ever! I mean, I'll put in my earbuds and that sleepy sleepy music is still blaring. There are other people complaining about it every time I go in. Somebody's gotta get a better DJ than the manager that they have that's picking out the music.

I've been a member for a few months now and I'm anxious about what will happen now that the city…read morehas bought the club. I'm going to give it a chance but Mentor doesn't have a good reputation for making things better. Anyway, I like the club b/c it isn't usually crowded. I attribute that to it being expensive, which is okay. Unlike other posted reviews, I've had no issues with the staff. They're young but other than saying hello and "have a good one" when I leave, I've had no reason to interact with them. I like the variety of machines although many are pretty dated, think Nautilus. But there are literally tons of free weights. The clientele slants older, not a lot of goons staring at themselves in the mirror, like so many other gyms. Many of the cardio machines need replacing. There are five racquetball courts and six indoor tennis. Full court basketball. Small indoor running track. Indoor pool is nice. The hot tub is usually nice and hot, the steam room is nice and the sauna is real hot. I've never used the outdoor pool. Also, the hours are 5am-9pm and they close early on weekends, so it has to work with your schedule. I like the included classes, especially boot camp. Cleanliness is acceptable but room for some minor improvement here and there.

You can tell all the other reviews of this place are quite a few years old. The club nowadays is…read moresub par (no pun intended). First of all they closed the resort and sold the course to a mega corp that doesn't care about it. And all that's left is dining, bar, and pool. The pool is run of the mill except they close whenever they feel like it, even when they're supposed to be open. Found that out the hard way. The dining... is just not good. Five frozen shrimp from Lucky's dropped on a plate for $18 and they call it shrimp cocktail. Drinks made by someone who doesn't even know how to make basic cocktails, and the food was served on paper plates and plastic cups. The service staff is made up of clueless kids and people who look like they just fell out of a trailer. My husband asked for a merlot and was told "we only have red or white" and then they brought him a glass of rose from a box. Literally 1985 flock of seagulls hair on a coughing cigarette of a woman was our waitress. The bar was full of drunken women screaming at each other. The whole thing was totally unappealing.

Delicious wedge with some pretty good steak. Yummy calamari a nice pizza and a very very cozy…read morerelaxing dining hall by the fire place! Was a very fun cozy warm place! Wish I got to try more than just the lunch! :) would love to try some dinner! And desserts! :)

Terrible. Ever since they sold out and even before that they were a bunch of ass clowns. Gilon is…read morethe worst. He sends you 17 pages of BS about why they are terrible and tries to fix it but no one wants to work for him. Can't even get people to do the basics right. If it is possible and even if it's not, they will find a way to make your pool un-swimmable.

i had been an customer for over 7 years. weekly maintenance. service was decent until last year…read morewhen two of their employees could not get my pool clean of algea. the person they sent alec, was very disrespectful and made comments to his partner that i could not distinguish between dirt and algea. i know what algea is..... i have owned this pool 35 years. he started making fun of me and rude comments. i called his superiors that did nothing. finally a general manager got back to me and sent two other guys. after a month the algae finally cleared up. this year i asked for the same people that replaced alec. instead they sent alec who showed up today with the same attitude as last year. i called and told brent the service manager i never wanted him back again. he said we only have one person serving the west side. really???? a big company like that? i pay my bill the second it comes, and i have given them so much business year after year. he basically said take him or leave him. at that level we agreed to end this arrangement. they have rude employees that don't know how to get algea out of a pool and the service manager is very rude as well. glad to be done with them. i would never go with this company. karen oneal