We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

The website clearly states they do pool maintenance and opening/closing of pools. However, they do…read morenot and state they only sell hot tubs. Really need to update the website.

horrible service. had a horrible phone cell connection never heard that they also charge for…read moremileage. technician talked so much he ate up the service hours. do not recommend!!!

From the owner: We are a family owned and operated company with 40 years of experience! Our techs will go anywhere…read morein or out of Ohio for sales and service. Atlantis will fix any brand of spa and go anywhere! We also work on baptismals and fix electrical issues on jetted bath tubs, such as motors and equipment packs / control systems. When it comes to swimming pool service, we replace complete motors, filter tanks, heaters, liners, mesh covers and winterize pools. Call us today and see how we can help you.

We had our pool installer cancel on us two weeks before installation. We were in a bind as we…read moreplanned to have our pool up by our son's birthday . Called Lake Erie pools and they were able to get us scheduled . Our yard was difficult to deal with but they made it happen. My husband still talks about how happy he was with them . We will always recommend for pool install .

Great communication in the beginning and price was reasonable. Once the deposit was put down,…read morecommunication wasn't as good. Once the pool was finally installed, communication was pretty much non-existent. Never came back to finish the job, never texted back after days of texting him. No call back after voicemails. We ended up having to hire someone else to finish the work. I would absolutely not recommend.

The cast and crew at Dreamscaping are wonderful PEOPLE. They have been accommodating and fair in…read moreall of our projects we have done. NO AI - or BS computers . It's funny how people need to understand that this is a FAMILY OWNED business and with that comes a million times more pressure to that of some BIG HOUSE corporate company. If you want to be friends with the company - then you are in the wrong place. THEY ARE PRO's first and foremost. IF YOU WANT IT DONE RIGHT with perfection and the understanding that you the HOME OWNER will need to take some personal responsibility - I would recommend NO OTHER COMPANY besides DREAMSCAPING . Good luck finding some other big house that cares about their performance and their company more than them. The cost of their performance is well worth the investment and if you listen to their advise and suggestions--you will be as happy with them as I am . IF they had merch -- I'd buy every single piece of gear they had.

Doesn't finish the job! Leaves you hanging not knowing how to work your pool properly. Owner and…read moreson have tempers when you try to question them.