We needed help fixing up our pool filter, pump and heater, and some other start of the season…read moretasks. Nick was responsive, helpful and professional! Made some great equipment recommendations, too. Looking forward to having IOL assist with future pool needs.

We signed and paid over a $50k deposit in early July 2024. Eight months later there was still no…read morepermit, no confirmed material orders to site, and no work started. We were repeatedly told "you're next" and "within weeks," but dates slipped with no firm schedule. In June 2025--nearly a year after paying--they were still saying we were "next." Key facts: - Deposit (July 2024): Months of "paperwork is submitted" messages, yet we never received a permit number or proof of submittal/approval. In Jan 2025 we were told paperwork had been submitted "yesterday," contradicting prior assurances. - Permitting (Winter-Spring 2025): The City issued adjudication orders and the permit was not approved until May 2025--~10 months after signing. (We can provide documentation if needed.) - No on-site work (through July 2025): Despite promises of a March start, there was still no crew on site and no schedule we could rely on. - Shell left exposed: The fiberglass shell sat outside uncovered for months with no start date in sight. We ultimately had them drop the shell at our property while we hired another installer to complete the project. Bottom line: After 13 months, aside from dropping the shell at our home, no installation work was performed. Communication was pleasant at times, but pleasant texts don't build pools. We would not hire again and do not recommend. Update July 2026: If you'd like a detailed timeline and explanation so you can see how the AI generated response from the Owner was disingenuous, you can see that here: https://toddmobley.com/posts/cle-pools-integrated-outdoor-living-review-cleveland

If you are looking for any type of work to be done on your pool or spa look no further than this…read morecompany! Definitely hard to find someone who does quality work, this company sets the standards. I will not be using anyone else for my pool! They do it all anything you need they will get you taken care of and not to mention it's quick!

Bough a house last summer and the pool was a mess. The liner was ripped and the filer system was…read morecracked. Jacob came out and told us everything that needed to be done. He took the time to explain how the pool works, brought samples of liners, told us what was in stock for a quick replacement and answered any and all questions. Everything went according to plan and the job was done ahead of schedule. Jacob and team were very professional and courteous. I would highly recommend and will definitely hire them again.

Very professional and quality company that worked on our pool last summer…read more Will be calling them again to maintain this summer! Great people!

Always answers the phone Communication is a positive…read more Hard working knowledgeable crew

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

Love my pool ! All the workers were so efficient and kind. They might have ruff edges but the…read moreoutcome of what they work hard for is speechless.

Unsafe drivers on the roadways. Marked company van driving erratically almost striking cyclists on…read morethe road. The owner was very disrespectful of the person who tried to report this problem. Not a company I want driving through my neighborhood.

NO SHOW for an estimate, with no call to advise. Waited all afternoon. Wanted Seventy five Dollars…read morefor the estimate, until I told them the web site says "FREE".

Left us with cracked sidewalk at the end of our driveway from parking heavy equipment. Damaged the…read moredriveway with many divets. They were the least expensive for replacing my water main and the quality shows. Very disappointed and do not recommend them.

Joe came out to the house not even 24 hrs after I gave him a call. In and out quick. You can tell…read morehe's been in the business for years. Great work!

Fast and friendly service. We called him first thing in the morning, and he gave us a reasonable…read moretime of when he would be there, and the price it would be for the labor and replacement parts we needed. This was no fuss, and he was very straight forward with us. He also gave us very clear instructions on how to fix our toilet in the future if we experience another issue down the road.

We needed a very large section fixed where a plumber destroyed…read more Carmen matched the area and had fixed within 2 days. The fees were very affordable and the communication was impeccable. I highly recommend this company, They even called after the job was finished to make sure we were satisfied. Family run and great people,

I needed to cover the concrete laundry room floor. Where the concrete had a "history" of differing…read morepaints, making professionals question whether repainting would hold. A trusted real estate person recommended Miracle Stone, based on her experience. So it was a go. The measurement person was personable, knowledgable, and readily answered my questions. The installation team not only was on time; they professionally took care of a few "special needs" of this 65 year old floor. Only been in a few months so cannot speak to longevity. But looks great and is the needed product. And good to have the owner on site during installation. One aside: Hadn't though about a cold stone floor with bare feet. Just a reminder, no big deal. Rod Knight Valley City, OH