1. Litehouse Pools & Spas

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Ontario, OH

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Litehouse Pools & Spas

3.2 (5 reviews)
Closed • 10:00 am - 8:00 pm

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Heat Exchange Hearth & Patio Shoppe

Heat Exchange Hearth & Patio Shoppe

(14 reviews)

Well, today is March 28, 2023 ! My visit was 6 stars!…read moreI walked directly to the rear if the store. i was immediately greeted by Dan Matilo, employee. I showed him the 13 year old warming rack that showed every minute of 13years of use. He immediately left me and, within a couple of minutes, he returned with a new rack! I was in and out within 15 minutes, total. Polite, knowledgeable, and interested in helping me! Ahhh.... good " old fashion service" ! Thank you and know "I'll be back" !

I stopped in here to look at purchasing fireplace tools. I found something that I thought I might…read morelike and would work. The front of our fireplace where you would set the tools is uneven because it's made out of stone, so it's a little more difficult to find some thing that properly fits the space plus it's not very wide. I purchased these tools, and when I got them I asked about their return policy, knowing that it may not work. They said no problem, returning as long as the item is not used, and in the same condition as it was when I purchased it and returned soon. The item did not work well for my space so I did wind up returning it Six days later, approximately. However, when I got home, and I happen to look at my receipt at the bottom, they have their return policy, and it says that it might be subject to a restocking fee. No one had mentioned that when I asked about the return policy In store. I was a bit nervous about going into return it because I didn't want to deal with the hassle of a restocking fee that I hadn't been told about verbally. When I went into the store, I was greeted nicely, and the return was given in full. The staff was very welcoming and kind. I was pleasantly surprised with the great customer service at this store. I would recommend this company

The Home Depot

The Home Depot

(7 reviews)

What is it with these home improvement stores that have apps that don't fully work. We ordered 11…read moreforty pounds of pellets for the pellet stove. That is 440 pounds! I selected the free curbside pickup. Until pickup, everything went smoothly. After describing my car and its color, I punched repeatedly "I'm here" on the app only to get an error message saying something was wrong on their end. We tried several more times before giving up and calling the store. No one answered the phone. So hubby headed into the store, waited in line, until a cart was wheeled out with 11 bags of pellets. Oh no. I specifically asked for curbside pickup because we are older and that is alot of weight. I did not want him wheeling this cart that had a mind of its own. I certainly was hoping curbside pickup with this weight meant that you'd get help. I myself am useless lifting that much weight. So 5 stars for ordering but 1 star for pickup averages to 3 stars. That is probably overly generous because Ontario Home Depot failed on everything they specifically had control over.

EDIT: i responded to that stupid link home depot has sent me and they told me there's nothing they…read morecan do!! going to this home depot has been the worst experience of my life, DO NOT GO HERE!!! I came to the store and ordered a fridge, and paid to have it delivered and brought inside. I was told i'd be given a 30 minute heads up before the delivery drivers arrived. First day, they call me and say they are 15 minutes away. I will not make it in 15 minutes so I have to reschedule. The next day, they just knock on my door, I am not even home. They lied and claimed they tried to call but I had been sending and receiving calls all day. I finally arrive after calling and making them come back since I was lied to twice. They put the fridge inside and immediately rush to leave. The fridge was missing one of the legs to it which caused the fridge to completely destroy my brand new floors. Home depot says they will not fix the fridge or the floors, and that there's nothing they can do. I am now without a fridge and destroyed kitchen floors. DO NOT GO TO THIS HOME DEPOT!!

Litehouse Pools & Spas - hottubandpool - Updated October 2026

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