We've used Mr Pools for multiple problems we had with an inherited swim spa after a new home…read morepurchase. Jim has been excellent every time. Fast and reliable service every call. The owner "Jr" is fair on pricing and has an excellent pool technician in Jim. Strongly recommend.

Tech came out to the house and was very professional and polite. I had my pump go out on the…read moreinground pool, and they were able to get me scheduled and had someone come out within a few days. The price was very fair, and the workmanship was 100% on point. He cleaned up everything as if he had never even been there. I would highly recommend them to anyone with a pool or spa.

We signed and paid over a $50k deposit in early July 2024. Eight months later there was still no…read morepermit, no confirmed material orders to site, and no work started. We were repeatedly told "you're next" and "within weeks," but dates slipped with no firm schedule. In June 2025--nearly a year after paying--they were still saying we were "next." Key facts: - Deposit (July 2024): Months of "paperwork is submitted" messages, yet we never received a permit number or proof of submittal/approval. In Jan 2025 we were told paperwork had been submitted "yesterday," contradicting prior assurances. - Permitting (Winter-Spring 2025): The City issued adjudication orders and the permit was not approved until May 2025--~10 months after signing. (We can provide documentation if needed.) - No on-site work (through July 2025): Despite promises of a March start, there was still no crew on site and no schedule we could rely on. - Shell left exposed: The fiberglass shell sat outside uncovered for months with no start date in sight. We ultimately had them drop the shell at our property while we hired another installer to complete the project. Bottom line: After 13 months, aside from dropping the shell at our home, no installation work was performed. Communication was pleasant at times, but pleasant texts don't build pools. We would not hire again and do not recommend. Update July 2026: If you'd like a detailed timeline and explanation so you can see how the AI generated response from the Owner was disingenuous, you can see that here: https://toddmobley.com/posts/cle-pools-integrated-outdoor-living-review-cleveland

We needed help fixing up our pool filter, pump and heater, and some other start of the season…read moretasks. Nick was responsive, helpful and professional! Made some great equipment recommendations, too. Looking forward to having IOL assist with future pool needs.

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

We had originally hired another pool contractor to install a custom inground pool. Unfortunately…read morewhat we experienced was an absolute nightmare. Thankfully we found Alex with Professional Pool Service! He was able to save us from having to completely tear out our pool and spa! I can't express enough how grateful we are for his professionalism, open communication and knowledge!! Unfortunately we live in a world where there are a lot of scammers. Alex is NOT one of them! Long story short, I wouldn't hesitate to recommend Professional Pool Service for any pool needs you may have!

I have used this company for the last four years. They are very reliable and do a very good job…read morewith your pool. As far as the owner's customer service skills....... it depends on the day. One day he could be very nice and the next day not so much. He has an arrogant intimidating way about him at times. With that being said, I don't always feel comfortable calling him first. I usually call the technician that was assigned to my house. (I wasn't even aware he was no longer there since I'm not home when they come out). We had torrential rains a week or so ago, and it messed up the balance of the Pool so I reached out to the technician that was assigned to me and he informed me that he's no longer with this company. I told him I was not aware of that situation I said sorry for bothering him, but that I like to call him first because I don't feel comfortable calling the owner since he's moody. This former technician then told me that there were other customers that felt the same way that are no longer with him. The next morning, I get a text from the owner telling me that he doesn't know why I called. my former technician to complain about him and because of that he's terminating my service. Didn't ask me what happened or asked me why I feel uncomfortable to call him just assumed. (the conversation was obviously repeated back to the owner) The owner has a you're YOU'RE WELCOME attitude not a thank you for your service attitude. That in itself is a reason that I would not recommend this company. I am a small business owner myself. If I had a customer that compained to my husband about me or me about my husband, the last thing I would do is tell them to get out of my store. I would call them and say, why do you feel this way? How can I fix it. That's why we've been in business almost 50 years. We and cherish our customers . Without them you don't have a business.

Quick to response. Competitive and honest. Would recommend for any of your pool needs.read more

I purchased a top-of-the-line hot tub expecting it to give years of enjoyment. Years down the road…read moreI noticed that what I thought was a mouse getting in under the bottom lip was really the wood rooting away. It was 7 years in and obviously been rooting for years, but it was out of warranty by 2 years even though water was getting in from the outside shell they wouldn't work with me. I talked to people in the hot tub business and they felt that they could have worked with us to get a replacement at a discounted price, but this is not what happened. I purchased a different brand. Do yourself a favor and purchase from a different company.

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

Mike and his crew were amazing. I was in a time crunch to move into a new house and they got…read moreseveral rooms - bathroom, 2 bedrooms, living room, dining room, sun room and closets completed quickly and I'm thrilled with the result. My stress level went down considerably knowing they were taking care of the painting so I could focus on a busy work schedule and moving.

They were prompt, neat, friendly, communicative and a fair price. I was very happy with the work…read morefrom start to finish.

Unbelievable job. Did more than we thought and the drive is in its best shape since buying our…read morehome five years ago. Even sent an email when done to tell us everything he did, then followed up a couple days later with a phone call! Who does that? Nick does! Recommend using him to anybody that wants an honest opinion and fantastic job.

Scam. Did not complete the job and left a mess on walkways and plants. Promised to return to…read morecomplete the job but have not returned calls in over a month.