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    Swimming Pool Guys

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Services - Swimming Pool Guys

    Pool installation

    Pool maintenance

    Pool remodeling

    1 More Service

    Pool repair

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    18 days ago

    Have been on a schedule for years know we had a date set for opening never called us. Left us hanging again. Get everything in writing

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    The Place

    The Place

    4.2
    (27 reviews)
    $$$

    Probably one of the best experiences we have had with a service technician. Knowledgeable,…read morefriendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you

    Bought a hot tub from them at the H&G show. Needed a delayed delivery and said it would be OK…read more Joe came out for a site inspection prior to delivery. Delivery went fine. They removed our old hot tub (for a fee) and placed the new one perfectly. Joe had made a note for them to bring a hole saw to drill where our electrical would enter. They did not want to do it saying it is "very hard" to drill through fiberglass. They refused. It took 20 seconds for my guy to drill the hole. During hook up, it appeared we were delivered a used unit. Maybe a showroom sample. Many indicators. Not what I purchased. Anyway, the unit seems to be working fine so far. Note: the cover that they "throw in" is cheap as heck. It leaks rainwater into the spa and it sags and puddled on the top the first time it rained. Very unhappy about this. We have had 2 other hot tubs in the past 35 years and not one had a cover that leaks and sags. Also, no manual came with the hot tub. The instruction sheet they left says "refer to the manual". Never got one. I had to call and Rex said he would email one. Inconvenient. Can't bring my computer out to the hot tub and printing 56 pages is ridiculous. I'm old school and like to have the manual in my hand as I am learning the features and functions and for reference. I will be calling Platinum Spas to get one. Also, they never mentioned how to Register the tub and file for the warranty. Not trying to be negative, but others must be aware of these things before you buy.

    Litehouse Pools & Spas

    Litehouse Pools & Spas

    2.1
    (7 reviews)

    I can't say enough great things about the customer service I received at lite house. I spoke with 3…read moregentlemen Diego, Wil, and Ben and they all were so kind, patient and beyond helpful. They went above and beyond to help me get a Christmas tree that only litehouse had in stock, shipped to Illinois. The time they took to make this happen is so appreciated and I can't recommend litehouse enough to anyone. Thank you again Diego, Wil and Ben!!

    I would never recommend lite house to anyone. This whole process has been beyond frustrating…read more During the sales part of this, everyone was beyond helpful and communication was great until they got my money!! Sales told me everything exactly how I wanted to hear it. Also assured me if things didn't work out returning everything wouldn't be an issue. I took a video of my property to the sales professional who assured me that we would have no issues and everything was going to be great. We bought everything they recommended. All this back on March 31 because they kept pushing that prices would go up in April. They informed us that install would be mid-April beginning of June. Here we are almost in July and we finally got someone to come out last Friday from the dig team. This guy made it seem like he was going to be digging up Mount Everest in our backyard and called his supervisor who also made it seem like this was the hardest project they have ever seen. They said they wouldn't be able to dig and we now need to find someone to put up a retainer wall because this was such a hard job. I went to the store in Strongsville and asked for a supervisor to call me back and they took my name and number - and of course he didn't call but had a sales representative call and give me the wrong info - until I called Bill the install guy. Here we are now, frustrated and working on getting them to come and pick up the pallet of the pool and all the stuff we bought - because we no longer want to deal with all this crap. We have been waiting for 5 days to hear back from someone on when they will pick up the all this stuff in my garage and not one peep from anyone. No communication whatsoever. Finally called them - they are trying now to charge me a 15% restocking fee. What a joke!! They rip off their customers. This is hardworking money and they are a mess!!! Long story short - we are not getting this pool for the kids this year - we will not next year go back to lite house - nor would I ever suggest them to any friends or family

    Swimming Pool Guys - poolservice - Updated June 2026

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