From start to finish, everything was phenomenal! Nate helped us through the entire process and was a phone call away at any point that we had questions. We are absolutely thrilled with how our deck turned out. Everyone involved was nice and helpful! The job site throughout the process was cleaned up every night. The final deck is amazing; great craftmenship, quality materials ,and exactly what we were imagining. We are so excited to enjoy our time outside with our family. If they are busy and not able to get to your deck this year, there is a reason. They are worth the wait! read more

I have no idea how they are at building decks, but the way I was treated after applying for a job would make me run. 1. The appointment was made and confirmed to call me at 1.30 , No call. I thought it was the company calling me so I called them. The girl that answered the company phone said, no I have the wrong number. When I explained she then said oh yes, we are to busy to deal with you, that must have been a recruiter. I'll see if I can get her to call you. I also sent an e mail to the recruiter. 10 minutes later she calls. 15 minutes late. 2. She then starts asking me questions that are on my resume. I asked, do you have my resume? she said yes, so I said, did you even look at it. Duh. I doubt she did. Again more questions already answered on resume. 3. Since I started my own deck business and did it all, sales and the construction, for over 40 years, it seems to me it should be clear I can sell decks. 4. It seemed to me she was searching to think of questions to ask me. Then asking questions about something I had just explained. Or asking the same questions in a different way. 5. She asked about my tech skills and I explained I had been building websites since 1999 so I would say 10 out of 10. 6. She then asked if can I design and build excel spreadsheets from scratch. Why would a deck salesman with over 40 years experience need to do that. 7. A few more stupid questions led me to say, "You know what, based on my experience with you I no longer am interested in Klassic anything. Probably dogged a bullet. What is funny, they claim they been in business since 1996, thousands of decks, yet I never heard of them. The Cleveland BBB says they have NO REVIEWS. So I looked them up on the Ohio Business website. Their first company name was Custom Decks Inc. Why change names? Changed the name in 2013. So been doing business as Klassic for 11 years, not 30 years. Read Elle S. review You probably also dogged a bullet. re=posted Cant say if they build nice decks, or not. What I can say is that I contacted them on Thursday May 29. Had to call again next day due to no contact. Nate came out on Friday May 30. Went through the whole ordeal of measuring out the deck and laying it out on graph paper. Said he might have a quote to me by email that night, but more likely Monday June 3rd. Called back on Wednesday June 5th to say I had net yet received a quote via email. Later Nate texted me to say that at this point in the season they are too busy to take on a deck that big. Why didnt he just say that when he came out instead of wasting my time and his for that matter. My guess is they were not interested in doing a wood deck. Not everyone wants plastic decks. Communication is not that great. Leaving people waiting is VERY, VERY DISRESPECTFUL and not a sign of a good business person. read more

The team at Klassic Custom Decks is absolutely amazing. They did phenomenal work replacing our deck, and we could not be happier with their team or the value that they provided. Highly recommend them if you are looking at getting a deck built or replaced. read more

Can't say if they build nice decks, or not. What I can say is that I contacted them on Thursday May 29. Had to call again next day due to no contact. Nate came out on Friday May 30. Went through the whole ordeal of measuring out the deck and laying it out on graph paper. Said he might have a quote to me by email that night, but more likely Monday June 3rd. Called back on Wednesday June 5th to say I had net yet received a quote via email. Later Nate texted me to say that at this point in the season they are too busy to take on a deck that big. Why didn't he just say that when he came out instead of wasting my time and his for that matter. My guess is they were not interested in doing a wood deck. Not everyone wants plastic decks. Communication is not that great. Leaving people waiting is VERY, VERY DISRESPECTFUL and not a sign of a good business person. read more

Wow, what a great company with great people and a great product. The initial process was a no pressure consultative experience. We spoke with Phil and Jackie and loved their direct contact. They shared ideas and Phil came out to measure and share his insight. When we looked things over we made our decision to choose Klassic and couldn't be happier. They stayed in touch with us as our installation day came near and their installation team was the best. I couldn't be happier with their polite and professional team. They were wholesome people that were very polite to my family as they were working. Within 2 days we had a beautiful deck to enjoy that had added an easy to maintain outdoor living space to our home. I give 6 out of 5 stars and 3 thumbs up! read more