It's been one year since having our fence installed. Overall, we love having a fence…read more We really wanted a certain aesthetic, and Elyria Fence seemed to be one of the only places that offered it. I've always heard great things about this company too. And anytime we drove around a neighborhood and saw a fence we liked, it was always an Elyria Fence! So we felt pretty good when hiring them. We have never had a fence installed before, so perhaps our experience was very typical. I am unsure. But communicating with this company was very difficult. We couldn't get people to call us back. We had to work really hard to give them thousands of dollars haha. Then they came with almost no notice at all! Luckily we were home! They were very quick to do the installation after that. I was really surprised! The overall fence looks really nice and it was the look I was going for, but the details are sloppy. After the crew left, the yard was completely trashed. So we had to spend time leveling the ground and picking up random pieces of material. There were giant gaps where the fence started on each side where a small dog would easily get out, which was one of the reasons for the fence in the first place! (You can see in the two pictures the big gaps and the pieces they used to try and patch it to make the gaps smaller) The one piece by the tree is a complete eye sore. Im not sure how they could have done it better, but it looks Jimmy rigged and crooked. (See the pictures of the inside by the tree and the one from the other side where the bottom beam no in line with the rest) The type of wood seems cheap, at least for the poles, because it already splitting pretty badly, there are chunks missing, and it's very ruff in a lot of areas (See the HUGE CHUNK that's missing from one of the posts as an example) We also weren't told any information for proper fence care. We had later learned from out of research about having to wait a while before staining it. We're still in the process of doing that! (You can see in the one picture the weathering after one year without the stain compared to the section we've already stained. ) We tried calling a few times, but couldn't get a response. And the one we did get said they'd call us back with information but they never did. Overall, I can't say I recommend this company, but again, we don't have any reference point on a fence company either so it's hard to compare. But like I said, we really enjoy having a fence and this style was exactly what we were looking for. I'm not completely unsatisfied, I mean I still have three stars! It's just, we spent over $10,000 on our fence and the overall experience did not feel like we got what we paid for. (But apparently everything was absolutely flawless, according to the reply on Google from the company so I guess I'm just crazy? lol way to gaslight ) I feel like the defensive, condescending responses to their customers on Google are all you need to know before booking with this company. I regret supporting such a horrible human being if that's the way customers are treated! Shame on them! I feel almost dirty for giving my money to a person who responds in such a way! However, the workers who were at my house were very sweet, I hope they get treated better than the customers do. (PS They can't find me as a customer and have "no idea who I am" because my husband is the one who paid / made the arrangements. lol )

Steller service. The fence is solidly built. The crew was polite and focused. I would definitely…read morerecommend them.