We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

Everything was great when I purchased my hot tub, but unfortunately, the advice I received…read moresubsequently primarily benefitted Ohio Pools and Spas at my great expense. After several years of use, I inquired about having the tub drained as I was then not using. I was discouraged from doing that and was told that it didn't cost that much in electricity to keep it running, so I followed that advice. I just had the hot tub hauled away as both the controller pad and manual jet controller broke and the cost to replace/fix was too expensive. I received my electric bill after the hot tub removal and my electricity usage dropped substantially. The cost of the chemicals to maintain, replacement of the hot tub cover, electricity to run and eventual removal of the hot tub were all expenses that could have been avoided had the tub been drained and left for future use. Sharing this experience to save others from falling into this pitfall.

If you want to wait a year for a pool and have the company from the top down lie to you go with…read morethis company. We bought (IN FULL) a pool in June of 2020. Here we are in June of 2021 and we don't have a pool installed. it has been a horrible experience and for the most part I completely blame this store and the poor management. The issues began when they supposedly sold us a pool that wasn't in stock. They wanted to return our money and we could try our luck next year. That wasn't happening, again we paid the cost in full, we did finance. Then the manager said as long as we were ok with waiting thill this year we would be first on the list. Well that clearly didn't happen. Why you might ask, cause the store didn't tell the install company the correct date of our purchase. The store did call us and say hey they are installing pools let us drop off your pool (minus one part we still don't have), that was almost 3 month ago. When we contacted the installers (which was a cluster %^$* in itself) they said the store lied and they weren't installing yet. Which also turned out to be not true exactly. They had us as buying our pool in December and were not installing pools bought then yet. We ended up calling corporate and they initially were great. They got someone out to install within a week. But the store fails again, they had not properly told us of the space requirements for the pool. So we had to adjust the placement of the pool, which meant the installers ended up hitting roots. So we had to get someone else to grind the roots out, and the installer treated my fiancé very rudely cause we wouldn't let them just install the pool closer to the fence (which is against building code). We had the roots taken care of within days, and now the installer says at least 2 weeks maybe more, but the ground has to stay dry. Now corporate isn't even being helpful. This is an over 10K purchase that we have waited a year for. Sadly it seems all of the issues originate at the store. But I know for sure the dishonesty and half truths have me livid. I would rather they have been honest from the start and admitted their mistakes, I would have been upset still, but not like I am now. We have filed a claim with the BBB. I doubt the company will be able to resolve this issue in a manner that will result in me having a positive opinion of them.

From the owner: Find your next swimming pool and idea patio space at Litehouse Pools & Spas in Wickliffe, OH. We…read moreare the premier supplier of above, on and inground pools and accessories, as well as hot tubs and saunas from popular manufacturers. Our expert sales staff will be glad to help you put together your ideal patio space, whether you're choosing from a gas, propane or charcoal grill, or are considering a billiard table for the ultimate backyard party. Visit us today at 30120 Lakeland Blvd., Wickliffe, OH 44092.

My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

Mick was great! Figured out the problem right away. Worked very quickly and fixed it in an hour…read more Upfront with pricing. Didn't ask for payment until he was done. Very happy :)

Austin was amazing with the initial response, came out to the house right away to meet in person…read more He was very personable and seemed anxious to start the job and then never got back to us with an estimate. This has caused us to lose time trying to schedule our project.

Didn't treat my daughter in law very nice..very un helpful. They bought a pool .and had you put in…read morea bathroom floor .they asked for help and you did nothing. You were very rude and unprofessional. You didn't even close the pool correctly..the wind the taking the cover off.

Once again, this team delivers! Opened up on Monday and in use today. All I had to do was test…read morethe water ONCE and push two "on buttons"...one for the filter and one for the heater... and put on a swimsuit!!! Well done Josh and folks, you'd better book them before they get booked up for the summer

Josh was very nice and I'm sure he is well qualified and would do a great job but his estimate was…read moretoo high for me.

We signed and paid over a $50k deposit in early July 2024. Eight months later there was still no…read morepermit, no confirmed material orders to site, and no work started. We were repeatedly told "you're next" and "within weeks," but dates slipped with no firm schedule. In June 2025--nearly a year after paying--they were still saying we were "next." Key facts: - Deposit (July 2024): Months of "paperwork is submitted" messages, yet we never received a permit number or proof of submittal/approval. In Jan 2025 we were told paperwork had been submitted "yesterday," contradicting prior assurances. - Permitting (Winter-Spring 2025): The City issued adjudication orders and the permit was not approved until May 2025--~10 months after signing. (We can provide documentation if needed.) - No on-site work (through July 2025): Despite promises of a March start, there was still no crew on site and no schedule we could rely on. - Shell left exposed: The fiberglass shell sat outside uncovered for months with no start date in sight. We ultimately had them drop the shell at our property while we hired another installer to complete the project. Bottom line: After 13 months, aside from dropping the shell at our home, no installation work was performed. Communication was pleasant at times, but pleasant texts don't build pools. We would not hire again and do not recommend.

Nicholas was meticulous in making sure everything was done right. In closing the pool he answered…read moreall our questions and explained things as needed. We were pleased with his work.

Al scammed us out of $5k! BUYER BEWARE JUNE 2021…read more Al will take your money and say he is sending drawings for approval - and never send you the plans. After a month of silence he finally answered his phone and told me he lost my contract and asked me to send it to him. Then he promised again he was going to email the plans and told me we were going to have our pool installed in July - asked for the second deposit. How could it be ordered/ yet installed, if we had not even seen the plans?! Our contract showed the second deposit was not due until the pool was delivered and he was asking for more money - that was it! He agreed to send our deposit back and never did. MORE LIES. He is a thief and a liar!

Please do yourself a favor and stay as far away from this guy as possible…read more Al has the best price in town because he knows from the start that he is going to screw you. I own a contracting company and did not agree to the ridiculous terms he has in his contract. I informed him if he wanted to do the job, he would sign one of my contracts and agree to those terms. He ended up doing just that, but still screwed me. He lied about materials being delivered to get a check when only half of the material was on the truck. Once discovered he stated that the supply company messed up and he would take care of it. Weeks went by with nothing being resolved, I went to the supply company and spoke with the salesman and he informed me that those items where never ordered by Al. He is now ignoring all calls and text messages. I went to his shop to get the materials that are missing, one of the employees was there and took the list of material and called him to find out where the stuff was located, the response that he received was, just have his attorney contact me. Long story short -- pay a real contractor the extra money it will save you in the long run. I am now going to have to pay a lawyer to try and get some money refunded.