We sign a contract with Al (Perfect Inground Pools) April 20, 2017. He offered us a 14x28 pool for $25,000 tax included. We paid $12,500 up front, with the promise to start in July 2017. When the pool equipment arrived in July, we paid another $2,000. The excavator to dig the hole showed up in August. At the end of August the guys showed up to start the pool. The operator didn't know how to operate the excavator, but finally figured it out and dug our hole in 3 hours, for another $6,500,. The people who work for Al, had no unsupervised experience, and came out a couple of times and worked for 2 hours each time. When it came to putting my floor in at the bottom of the pool they used Vermiculite, and could not put it down properly. When they put the liner in, there were sharp objects sticking up all over the bottom of the pool. After filling the water up in the pool there was a leaks at the skimmer, and the light. the light was not hooked up, so we could not use the light. We paid the electrician $2,000 for all the electric hook up. He told us when he was finished that Al would make sure the light was hooked up. My boyfriend called the electrician, and he told him over the phone, how to hook it up. As far as the leaks were concerned, Al told my boyfriend to use fix a seal. This is a brand new pool, and to use fix a seal. Come to find out the skimmer did not have any gaskets under the faceplate. We called Al, and called Al to come fix the leaks, and backfill around the pool, but we had already paid him everything. He would never answer our text, or calls! We spent $1,250 on water because of the leaks. Al promised to pay for it! He also promised to close our pool down for free! Finally after a couple of weeks he sent his friend out to backfill the pool. So before they backfilled we walked around the pool and tightened all the bolts around the galvanised walls, that were left hand loose, and that was all of them. Al was suppose to sit down and show us how to work everything on the pool. My boyfriend watched you tube to learn about the pump, filter, and heater, so we could have a functioning pool. He also put 7 bags of salt in the pool, which was Al's job to do. This has been a nightmare, and if you want a pool done for your house, please listen to me, and have someone other that Al with Perfect Inground Pools do it. He is completely undermanned, and is unorganised. He lacks communication skills beyond belief. We are relieved to have him gone from our lives! He is also unlicensed, This is the worse experience, as a person in construction, my boyfriend has to deal with customers daily. He has never treated a customer like this. If he did, he would never have any repeat business. It's a good thing he is knowledgeable in building projects, or we would have been in more trouble. read more
