We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

I purchased a top-of-the-line hot tub expecting it to give years of enjoyment. Years down the road…read moreI noticed that what I thought was a mouse getting in under the bottom lip was really the wood rooting away. It was 7 years in and obviously been rooting for years, but it was out of warranty by 2 years even though water was getting in from the outside shell they wouldn't work with me. I talked to people in the hot tub business and they felt that they could have worked with us to get a replacement at a discounted price, but this is not what happened. I purchased a different brand. Do yourself a favor and purchase from a different company.

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

We obtained a 13 year old Sundance Marin hot tub "for free" from someone my wife works with and it…read morewas supposed to work and we'll it didn't . So after trying a couple of things myself to get the heat and circ pump Going i had to call some experts. When I called to make an appt spoke to Mick who was nice and asked me to try some things first to see if I could get it running, which I thought was really nice to try and save A service call. I had already tried some so he came out to test. After checking all the voltages on circuit board he found that part of the board was bad. So he wired the circ pump in to be on all the time and the heater started working immediately. However a few hours later when spa reached set temp it gave me a flo error because circ pump was still running. So called back and he said he thought he could trick system into letting that pump run but instead it goes into safe mode thinking something is wrong. So I set up an appt after speaking with him he had a circuit board that will work with spa and installed and it has work great since. And I thought their service call fee was reasonable. Good company.

My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

We started working with Robert Wilkovich in the Fall of 2022. He agreed to remove and replace the…read moreconcrete around my pool, including putting concrete under the pool steps, install new piping, repair the pool steel walls as necessary, install a salt system, install a new liner and a new winter cover. All of this was to be accomplished during the month of September, 2022. Since the vinyl liner and the winter cover were unique to my pool he required me to pay up front for those items a total around $7,000. Tearing out the concrete and replacing the lines happened quickly. Then there was supposedly a "concrete" shortage and we waited about 2 weeks for the concrete. The concrete was installed in early October, 2022. He told me several times he had the new liner and the new winter cover. It was now mid October and time to tear out the old liner, make wall repairs and install a new liner. The weather started getting cooler and we needed a few days of warm weather to complete the project and we especially needed warm weather to install the new vinyl liner. Short story the completion of the project was postponed until the Spring of 2023 however Robert told us we would be the first job in the Spring. We go to Florida in the Winter so I asked Robert to deliver the liner and winter cover and store them in my garage. I was always nervous that he did not have the merchandise. He agreed to deliver the products and then a couple days later suddenly he got Covid and could not deliver the products that we paid for. So we left for Florida. He did however agree to install the winter cover. That never happened. May, 2023 arrives and Robert had another pool job that had to be completed first but we would be next as soon a that pool was completed. Well Robert or his crew stopped by and did a little work and then disappeared for a week and this went on and on. We had hoped to be in the pool by Memorial Day. He then promised the rebuild would be completed by July 4th. Now a few days before July 4th he calls and informs me that he has to do more extensive work on one section of the pool wall and it would cost an additional around $5000 or so. He said he could not start the work for two weeks (mid July) but then he would have it completed by a date in late July. Robert then said I could sign a new contract with him or hire a new contractor. Well we hired a new contractor and Robert agreed to deliver the winter cover and to refund me for the liner saying he could use the liner for another customer. That is just baloney because no one else has a pool that is the exact size and configuration as my pool. Well he never delivered the new cover and never refunded me for the liner. We found a new honest contractor who completed the project in 2 weeks. We since hired an attorney and we prevailed in a lawsuit. Unfortunately, Robert has few resources and very little money in the bank so recovery has been a challenge. He has been tough to contact since he was in The Lorain County Jail for about 3 months from December, 2023 to February, 2024. So bottom line stay away from Robert Wilkovich, Rosemarie and Northern Ohio Pool and Spas. They are dishonest, they are crooks and both have checkered backgrounds.

Hired this company in the spring of 2022. Owner sold us and said all the right things. Once…read moreconstruction started, company would never show up for weeks and heard every excuse. The company stopped working on our project mid September and the pool sat all fall when weather was perfect. After meeting with owner late fall, he guaranteed we would be first on schedule in May to complete pool. This did not happen. He worked a total of 8 hours through July on our project. He cited price increases that he is struggling with. We paid per our contract and any extra work he did. He told us he did not have the funds to cover our equipment, which he stated was paid for and we would be responsible for paying. Long story and enough was enough. Terminated our contract. Company is unreliable, terrible at completing due dates, and not trustworthy. Hired new company to finish and hiring lawyer.

Had an issue with new liner and they made things right. Didn't leave the problem hanging. Workers…read morealways courteous and friendly, they attempt to address problems as they inevitably do with a pool

Terrible. Ever since they sold out and even before that they were a bunch of ass clowns. Gilon is…read morethe worst. He sends you 17 pages of BS about why they are terrible and tries to fix it but no one wants to work for him. Can't even get people to do the basics right. If it is possible and even if it's not, they will find a way to make your pool un-swimmable.

This is the only furniture store in the state of Ohio that went out of there way to help my friend…read moreget the furniture that she needed. I'll spare you the details, but she spent the better part of a month looking for a sleeper sofa, and no one was accommodating to her needs. No one, except for Northeast Factory Direct Outlet. IKEA is not the move. No. The move, again, is Northeast Factory Direct Outlet.

I visited this store Week of October 19th. I also visited Northeast's Factory Direct store in…read moreEuclid, Ohio October 26th, findings ok. I returned to the Maple Heights store October 26th albeit difficult to find. I was initially greeted by a baseball cap, non mask wearing employee. He showed little interest in my needs and request. After making a short tour of the items on the floor, the baseball cap, wearing employee came over and answered a few questions. Once i picked several pieces of furniture was interested in purchasing I asked for a pricing total upon which time I attempted to negotiate what I felt was a fair price. The baseball cap, wearing employee appeared to angerly reject my offer. I pointed out a obvious problem with one item and the employee again expressed anger as he jerked open a dresser drawer. I had more questions and Mr Baseball, Cap walked away. I left the store and called back later asking for a manager. I was told the manager would be in the office on Tuesday, October 27th after 10:00 Am. The person who answered the phone says his name was Tommy and the manager's name Tom. I was unable to reach Tom on Tuesday the 27th. The ole Ignore, let the answering service, leave a message, smoke screen and mirrors deal. No worries, after leaving The Maple Heights store I stopped by nearby Value City Furniture, purchased furniture items W/delivery. Done Deal. No more Northeast Factory Direct in Maple Heights. That's my story and I'm sticking to it.

May 4th, I stopped by Petitti's in Oakwood, usually go to Chagrin Falls location. Beyond pleased…read morewith not just the selection here in Oakwood but the service! Ms. Aaliyah not only went and secured an extra cart, but placed a brick behind my cart so it would not roll. Then she helped me with my carts to the car, near closing time, and asked if I wanted "plastic liners" so I wouldn't get my Bronco dirty; helped me load up my car. That is going above and beyond, exactly the type of service desperately needed in all retail environments! I'll be back!

I visited Petitti's recently to purchase some grass growing supplies. I talked to Rachel, who told…read moreme which grass seed, starter fertilizer, and peat moss to buy. I aerated my lawn and then spread the grass seed per the instructions, along with the starter fertilizer and peat moss. I've been watering for three days and I can't wait for the grass to start growing. Petitti's customer service was friendly and they pointed me in the right direction. They had everything that I needed in stock and in varying brands and quantities. I'll visit again when my garden needs help.