The Place, Medina is amazing. We'd like to give a shout out to their excellent customer sevice. Tom…read moreFaught was our Salesman. He was thorough and informative as we made decisions re: which Hot Tub suited our needs the best. His friendly demenour made it easy to ask questions and to have them answered in an easily understood fashion, and making a decsion to buy was a no brainer. The purchasing, delivery and installation process was seamless. The Place staff were/are always friendly and approachable. Tori Lambright's Spa Care class was fun. I learned so much and felt confident and informed after it was completed. Better yet, Tori and her collegues are available during business hours either in person or via phone to answer any questions that crop up after purchase. Tori is a Spa Care/Treatment wizz, and she makes taking care of our Hot Tub after purchase fun and easy. The Place will test water samples and advise further treatment needs, taking the guess-work out of spa care. We'd like to give The Place a huge shout out, and we highly recommend them to anyone considering getting a hot tub in the future.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

Joe and Gina are so kind and attentive. They help troubleshoot over the phone. Highly recommend…read morebuying your pool from this place.

Everyone here is helpful & well informed, especially in pools! They always know how to fix your…read morepool water or help you with the best deal on a hot tub!

My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

Mick was great! Figured out the problem right away. Worked very quickly and fixed it in an hour…read more Upfront with pricing. Didn't ask for payment until he was done. Very happy :)

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

Everything was great when I purchased my hot tub, but unfortunately, the advice I received…read moresubsequently primarily benefitted Ohio Pools and Spas at my great expense. After several years of use, I inquired about having the tub drained as I was then not using. I was discouraged from doing that and was told that it didn't cost that much in electricity to keep it running, so I followed that advice. I just had the hot tub hauled away as both the controller pad and manual jet controller broke and the cost to replace/fix was too expensive. I received my electric bill after the hot tub removal and my electricity usage dropped substantially. The cost of the chemicals to maintain, replacement of the hot tub cover, electricity to run and eventual removal of the hot tub were all expenses that could have been avoided had the tub been drained and left for future use. Sharing this experience to save others from falling into this pitfall.

Had an issue with new liner and they made things right. Didn't leave the problem hanging. Workers…read morealways courteous and friendly, they attempt to address problems as they inevitably do with a pool

Terrible. Ever since they sold out and even before that they were a bunch of ass clowns. Gilon is…read morethe worst. He sends you 17 pages of BS about why they are terrible and tries to fix it but no one wants to work for him. Can't even get people to do the basics right. If it is possible and even if it's not, they will find a way to make your pool un-swimmable.

Nick was a pleasure to work with even through the hiccups of weather. I mean it's northern Ohio…read more The entire climate is a massive belch from November until mid May. A month or so after my pool heater was installed, it failed to operate and he was here the next day to rectify the situation. He runs a very personable business and backs up his work. I'd ask anyone what more could they possibly want?

We signed and paid over a $50k deposit in early July 2024. Eight months later there was still no…read morepermit, no confirmed material orders to site, and no work started. We were repeatedly told "you're next" and "within weeks," but dates slipped with no firm schedule. In June 2025--nearly a year after paying--they were still saying we were "next." Key facts: - Deposit (July 2024): Months of "paperwork is submitted" messages, yet we never received a permit number or proof of submittal/approval. In Jan 2025 we were told paperwork had been submitted "yesterday," contradicting prior assurances. - Permitting (Winter-Spring 2025): The City issued adjudication orders and the permit was not approved until May 2025--~10 months after signing. (We can provide documentation if needed.) - No on-site work (through July 2025): Despite promises of a March start, there was still no crew on site and no schedule we could rely on. - Shell left exposed: The fiberglass shell sat outside uncovered for months with no start date in sight. We ultimately had them drop the shell at our property while we hired another installer to complete the project. Bottom line: After 13 months, aside from dropping the shell at our home, no installation work was performed. Communication was pleasant at times, but pleasant texts don't build pools. We would not hire again and do not recommend.

Be careful they tell you your provider is in network. You get huge bill because they are not…read more Happens with them all the time. Beware.

CCF Beachwood has good and bad for me.... My primary doctor retired in late 2024, which new PCP…read moreopened up a path for me to get the care I really need. I did not have good care from old primary for many years, and unfortunately and many things fell through the cracks. New PCP is following up on many missed tests and procedures. So I have had a love hate with the internal medicine practice, although I am optimistic that things are turning the corner with a new PCP. The practice runs on time and they are usually efficient. Parking is fairly easy and valet parking is available. Overall - it is pretty good; however, one should speak up or change PCP if you aren't getting what you need!

Once again, this team delivers! Opened up on Monday and in use today. All I had to do was test…read morethe water ONCE and push two "on buttons"...one for the filter and one for the heater... and put on a swimsuit!!! Well done Josh and folks, you'd better book them before they get booked up for the summer

Josh was very nice and I'm sure he is well qualified and would do a great job but his estimate was…read moretoo high for me.

Very professional and quality company that worked on our pool last summer…read more Will be calling them again to maintain this summer! Great people!

Always answers the phone Communication is a positive…read more Hard working knowledgeable crew