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    Leslie's Pool Supplies

    5.0 (2 reviews)
    Open 9:00 am - 6:00 pm
    Updated a few days ago

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    3 years ago

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    8 years ago

    Leslie is an absolute angel!! She helped me with my algae problem and much more! I just wish there were more people like her in the world!

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    The Place

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    The Place, Medina is amazing. We'd like to give a shout out to their excellent customer sevice. Tom…read moreFaught was our Salesman. He was thorough and informative as we made decisions re: which Hot Tub suited our needs the best. His friendly demenour made it easy to ask questions and to have them answered in an easily understood fashion, and making a decsion to buy was a no brainer. The purchasing, delivery and installation process was seamless. The Place staff were/are always friendly and approachable. Tori Lambright's Spa Care class was fun. I learned so much and felt confident and informed after it was completed. Better yet, Tori and her collegues are available during business hours either in person or via phone to answer any questions that crop up after purchase. Tori is a Spa Care/Treatment wizz, and she makes taking care of our Hot Tub after purchase fun and easy. The Place will test water samples and advise further treatment needs, taking the guess-work out of spa care. We'd like to give The Place a huge shout out, and we highly recommend them to anyone considering getting a hot tub in the future.

    I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

    Ohio Pools & Spas - We have a full assortment of pool equipment, floats & toys, chemicals, everything you could need for your pool or spa!

    Ohio Pools & Spas

    (10 reviews)

    We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

    Everything was great when I purchased my hot tub, but unfortunately, the advice I received…read moresubsequently primarily benefitted Ohio Pools and Spas at my great expense. After several years of use, I inquired about having the tub drained as I was then not using. I was discouraged from doing that and was told that it didn't cost that much in electricity to keep it running, so I followed that advice. I just had the hot tub hauled away as both the controller pad and manual jet controller broke and the cost to replace/fix was too expensive. I received my electric bill after the hot tub removal and my electricity usage dropped substantially. The cost of the chemicals to maintain, replacement of the hot tub cover, electricity to run and eventual removal of the hot tub were all expenses that could have been avoided had the tub been drained and left for future use. Sharing this experience to save others from falling into this pitfall.

    Integrated Outdoor Living

    Integrated Outdoor Living

    (3 reviews)

    Nick was a pleasure to work with even through the hiccups of weather. I mean it's northern Ohio…read more The entire climate is a massive belch from November until mid May. A month or so after my pool heater was installed, it failed to operate and he was here the next day to rectify the situation. He runs a very personable business and backs up his work. I'd ask anyone what more could they possibly want?

    We signed and paid over a $50k deposit in early July 2024. Eight months later there was still no…read morepermit, no confirmed material orders to site, and no work started. We were repeatedly told "you're next" and "within weeks," but dates slipped with no firm schedule. In June 2025--nearly a year after paying--they were still saying we were "next." Key facts: - Deposit (July 2024): Months of "paperwork is submitted" messages, yet we never received a permit number or proof of submittal/approval. In Jan 2025 we were told paperwork had been submitted "yesterday," contradicting prior assurances. - Permitting (Winter-Spring 2025): The City issued adjudication orders and the permit was not approved until May 2025--~10 months after signing. (We can provide documentation if needed.) - No on-site work (through July 2025): Despite promises of a March start, there was still no crew on site and no schedule we could rely on. - Shell left exposed: The fiberglass shell sat outside uncovered for months with no start date in sight. We ultimately had them drop the shell at our property while we hired another installer to complete the project. Bottom line: After 13 months, aside from dropping the shell at our home, no installation work was performed. Communication was pleasant at times, but pleasant texts don't build pools. We would not hire again and do not recommend.

    Leslie's Pool Supplies - hottubandpool - Updated May 2026

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