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    The Great Escape

    2.8 (25 reviews)
    Closed 10:00 am - 6:00 pm

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    This is about getting service/repair work done. The Great Escape Spa service gets 1 star. March of '25 called about a leak. A "technician" came to my home and gave me an estimate of $500 for a new manifold, etc. and charged me $275 for the visit. June comes around and haven't heard from them so I call. Kind of seems like they forgot about me, but they came out and appeared to fix the problem. They installed a 2 inch piece of PVC and put a sticker on my hot tub and charged me $500. Definitely didn't put in a new manifold. Now, it's August, two months later and I'm having the same leak in the exact same spot and I'm being told that my 30 day warranty is over and I will have to pay for the service call, parts and labor. But I was told it's a minor issue and I could put some tape on it. If it was so minor, why was I charged $750 initially?

    Darlene D.

    Purchased a Viking Spa in May 2020. Spa started leaking May 2024. Service fee from Great Escape tech (which is simply to drive to your location is $150.) Any additional time to diagnose the issue is $90 per hour. We paid $240 to be advised that caulking should stop it. We asked about the second pump that has signs of water corrosion and he did not think that is the issue. We were not about to hire tech to drain our tub and caulk himself at $90/hour. Just be prepared that a service call provides NO SERVICE. It is simply $150 to drive to your home. Any diagnosis time or repair time is hourly on top of any parts. Be sure to keep your Viking receipt and review the online tiered warranty from Viking. We plan to follow up with them.

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    9 years ago

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    9 years ago

    We bought a jaccuzzi a few months ago at Great Escape and couldn't be happier with our experience!

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    Integrated Outdoor Living

    Integrated Outdoor Living

    3.3(3 reviews)
    14.8 mi
    Family-owned & operated
    Luxury

    Nick was a pleasure to work with even through the hiccups of weather. I mean it's northern Ohio…read more The entire climate is a massive belch from November until mid May. A month or so after my pool heater was installed, it failed to operate and he was here the next day to rectify the situation. He runs a very personable business and backs up his work. I'd ask anyone what more could they possibly want?

    We signed and paid over a $50k deposit in early July 2024. Eight months later there was still no…read morepermit, no confirmed material orders to site, and no work started. We were repeatedly told "you're next" and "within weeks," but dates slipped with no firm schedule. In June 2025--nearly a year after paying--they were still saying we were "next." Key facts: - Deposit (July 2024): Months of "paperwork is submitted" messages, yet we never received a permit number or proof of submittal/approval. In Jan 2025 we were told paperwork had been submitted "yesterday," contradicting prior assurances. - Permitting (Winter-Spring 2025): The City issued adjudication orders and the permit was not approved until May 2025--~10 months after signing. (We can provide documentation if needed.) - No on-site work (through July 2025): Despite promises of a March start, there was still no crew on site and no schedule we could rely on. - Shell left exposed: The fiberglass shell sat outside uncovered for months with no start date in sight. We ultimately had them drop the shell at our property while we hired another installer to complete the project. Bottom line: After 13 months, aside from dropping the shell at our home, no installation work was performed. Communication was pleasant at times, but pleasant texts don't build pools. We would not hire again and do not recommend.

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    Integrated Outdoor Living
    Integrated Outdoor Living
    Integrated Outdoor Living

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    Ohio Pools & Spas - We have a full assortment of pool equipment, floats & toys, chemicals, everything you could need for your pool or spa!

    Ohio Pools & Spas

    3.9(10 reviews)
    30.1 mi

    We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

    Everything was great when I purchased my hot tub, but unfortunately, the advice I received…read moresubsequently primarily benefitted Ohio Pools and Spas at my great expense. After several years of use, I inquired about having the tub drained as I was then not using. I was discouraged from doing that and was told that it didn't cost that much in electricity to keep it running, so I followed that advice. I just had the hot tub hauled away as both the controller pad and manual jet controller broke and the cost to replace/fix was too expensive. I received my electric bill after the hot tub removal and my electricity usage dropped substantially. The cost of the chemicals to maintain, replacement of the hot tub cover, electricity to run and eventual removal of the hot tub were all expenses that could have been avoided had the tub been drained and left for future use. Sharing this experience to save others from falling into this pitfall.

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    Ohio Pools & Spas - We've carried Hot Spring Spas exclusively for 38 years!

    We've carried Hot Spring Spas exclusively for 38 years!

    Ohio Pools & Spas - Our state of the art water lab and highly experienced staff can test your water for free to keep your pool and spa water perfect!

    Our state of the art water lab and highly experienced staff can test your water for free to keep your pool and spa water perfect!

    Ohio Pools & Spas - Our Finnleo Saunas are top of the line and sure to meet and exceed your sauna needs.

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    Our Finnleo Saunas are top of the line and sure to meet and exceed your sauna needs.

    Northern Ohio Pool and Spa

    Northern Ohio Pool and Spa

    1.0(3 reviews)
    14.1 mi

    We started working with Robert Wilkovich in the Fall of 2022. He agreed to remove and replace the…read moreconcrete around my pool, including putting concrete under the pool steps, install new piping, repair the pool steel walls as necessary, install a salt system, install a new liner and a new winter cover. All of this was to be accomplished during the month of September, 2022. Since the vinyl liner and the winter cover were unique to my pool he required me to pay up front for those items a total around $7,000. Tearing out the concrete and replacing the lines happened quickly. Then there was supposedly a "concrete" shortage and we waited about 2 weeks for the concrete. The concrete was installed in early October, 2022. He told me several times he had the new liner and the new winter cover. It was now mid October and time to tear out the old liner, make wall repairs and install a new liner. The weather started getting cooler and we needed a few days of warm weather to complete the project and we especially needed warm weather to install the new vinyl liner. Short story the completion of the project was postponed until the Spring of 2023 however Robert told us we would be the first job in the Spring. We go to Florida in the Winter so I asked Robert to deliver the liner and winter cover and store them in my garage. I was always nervous that he did not have the merchandise. He agreed to deliver the products and then a couple days later suddenly he got Covid and could not deliver the products that we paid for. So we left for Florida. He did however agree to install the winter cover. That never happened. May, 2023 arrives and Robert had another pool job that had to be completed first but we would be next as soon a that pool was completed. Well Robert or his crew stopped by and did a little work and then disappeared for a week and this went on and on. We had hoped to be in the pool by Memorial Day. He then promised the rebuild would be completed by July 4th. Now a few days before July 4th he calls and informs me that he has to do more extensive work on one section of the pool wall and it would cost an additional around $5000 or so. He said he could not start the work for two weeks (mid July) but then he would have it completed by a date in late July. Robert then said I could sign a new contract with him or hire a new contractor. Well we hired a new contractor and Robert agreed to deliver the winter cover and to refund me for the liner saying he could use the liner for another customer. That is just baloney because no one else has a pool that is the exact size and configuration as my pool. Well he never delivered the new cover and never refunded me for the liner. We found a new honest contractor who completed the project in 2 weeks. We since hired an attorney and we prevailed in a lawsuit. Unfortunately, Robert has few resources and very little money in the bank so recovery has been a challenge. He has been tough to contact since he was in The Lorain County Jail for about 3 months from December, 2023 to February, 2024. So bottom line stay away from Robert Wilkovich, Rosemarie and Northern Ohio Pool and Spas. They are dishonest, they are crooks and both have checkered backgrounds.

    Hired this company in the spring of 2022. Owner sold us and said all the right things. Once…read moreconstruction started, company would never show up for weeks and heard every excuse. The company stopped working on our project mid September and the pool sat all fall when weather was perfect. After meeting with owner late fall, he guaranteed we would be first on schedule in May to complete pool. This did not happen. He worked a total of 8 hours through July on our project. He cited price increases that he is struggling with. We paid per our contract and any extra work he did. He told us he did not have the funds to cover our equipment, which he stated was paid for and we would be responsible for paying. Long story and enough was enough. Terminated our contract. Company is unreliable, terrible at completing due dates, and not trustworthy. Hired new company to finish and hiring lawyer.

    Photos
    Northern Ohio Pool and Spa - Swim spa install

    Swim spa install

    Northern Ohio Pool and Spa - Concrete work on a liner install! Extra concrete work added!!!

    Concrete work on a liner install! Extra concrete work added!!!

    Northern Ohio Pool and Spa - Concrete work on a liner install! Extra concrete work added!!!

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    Concrete work on a liner install! Extra concrete work added!!!

    Ashley Store

    Ashley Store

    1.5(38 reviews)
    2.1 mi
    $$$$

    My one kitchen table chair came to us damaged. Actually, more than on and the people who delivered…read moreit fixed one of the chairs with a black marker. Anyways, I had the delivery people take back my one chair that was chipped on the seat or the chair. I never heard from Ashley furniture after my return. One month later and my so called chair is being repaired and longer delivery in sight??? I wanted a new chair chair and they told me no it just needed a repair. I am still waiting on my repaired chair after more than a month and never will I order from them again. I ordered a new couch and recliner and a new kitchen set. Unbelievably unhappy. Never again. And our sales agent promised us bull for his commission. This is the Avon store in Avon Ohio!!!!!!

    Spent over $1000 on a chair. Horrible chair -we've had nothing but problems with it. Even worse…read morecustomer service. And this is with the warranty. Aside from the boxes that they shipped to our house for the service people to repair waiting in our living room for two +months, we still have unresolvable problem with the chair . Corporate customer service says they have to exhaust every option to fixing the chair before we could get a refund. It hasn't even been one year and I've yet to enjoy this chair longer than a few weeks at a time. they don't seem to know how to make it right. As of today, they will not refund . A refund is how I think they could make it right. Now we have to wait five days for the service report to go to corporate so they can decide the next round of repairs. Stay far away from this furniture store.

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    Ashley Store
    Ashley Store
    Ashley Store

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    The Great Escape - hottubandpool - Updated May 2026

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